AutoNation Ford Mobile

Autonation in Mobile, AlL Worst experience Worst experience of my life. The management is a joke. Service department even worse than the management. I can only speak for one of the salespeop Worst experience of my life. The management is a joke. Service department even worse than the management. I can only speak for one of the salespeople and honestly she was awesome until i handed her check. Can’t get her in the phone and she won’t respond to any of my texts. I am beyond amazed how this place is still in business. I am a single mother that really couldn’t afford to even buy a car but had no choice because my other one died. Autonation took advantage and didn’t fill any of their promises. If they tell you they did a 25 point inspection trust me they didn’t. They did 3 on my vehicle and failed to notice the break light out and fluids low. They never do it. I had a guy that works in the service department admit to me they are too busy so they try to get by with what they can. I have purchased cars from Chris Myers, Pat Peck, walleys and I have never experienced anything like this. I have had my vehicle for 3 weeks and one of those weeks it was in their service dept. and every Saturday I am back up there having to get what was promised to me actually completed. This past Saturday I had arranged a meeting with the general manger and I kid you not when telling him about our experience he said to us I know...you have said it 72 times. How does someone like that have a position like he does. No people skills whatsoever. I can promise you this. The customer is not right at Autonation. I have promises in writing and they still don’t want to be held accountable. I am lost at this point. Save yourself the aggravation and find another car dealership. You will thank me later. More

They don't want your business, just your money They had a car i wanted to buy. I could live with the price they were asking. It is a four hour round trip, so I asked the salesman what kind of fees They had a car i wanted to buy. I could live with the price they were asking. It is a four hour round trip, so I asked the salesman what kind of fees they added on. He replied back that if I would text him my address, he would send over the buyers order with everything listed. My complete out the door cost. I texted him my address immediately, never heard back from him. I called and left a message saying I needed that OTD price before coming over the next morning. No reply. Got a call from the salesman 3 days later and told him I needed the OTD price if they wanted me to come buy the car. He promised he would get it to me as soon as he got off the phone. Never did. This tells me they jack up the price of a car with crazy fees. I will buy a car from someone honest and upfront. More

Excellent service I worked with Brittany Parker she went above and beyond her job to make sure my needs were met , I definitely would recommend any to go see her and wh I worked with Brittany Parker she went above and beyond her job to make sure my needs were met , I definitely would recommend any to go see her and when it comes to purchase again I will definitely be in touch with her again.... More

Dishonorable Great salesmen, piss poor service dept, dishonorable managers. Lied to numerous times, strung along for over a week, and when we finally decided we Great salesmen, piss poor service dept, dishonorable managers. Lied to numerous times, strung along for over a week, and when we finally decided we liked the vehicle so much we were just gunna accept fixing MINOR repairs our self, manager got tired of us getting upset over his service departments negligence and put the price back to internet price (unaffordable range for us). More

Great dealership with friendly and helpful people I recently purchased a Ford Edge from Melanie Komosa. She was the sweetest, and helped with every question we had! She is new but was super friendly. I recently purchased a Ford Edge from Melanie Komosa. She was the sweetest, and helped with every question we had! She is new but was super friendly. Our purchase was her first sale but I feel like she can only go up from here! I truly have nothing bad to say about the entire experience and would advise anyone looking to go see her at AutoNation! More

Incompetant & Dishonest, Stay Away! Scheduled my auto for a recall repair, questioned service advisor as to whether or not required parts were is stock for repair. Advisor said "parts we Scheduled my auto for a recall repair, questioned service advisor as to whether or not required parts were is stock for repair. Advisor said "parts were in stock bring auto in, have you finished same day". Two days later finally get my car back, no parts is stock. After the demonstration of complete incompetence, the service department tried to rip me off with "immediate need" brake replacement and of course the new air filter. My air filter had been replaced 1 month prior, and brakes nowhere near needing service(verified by my trusted and very competent mechanic.) Stay away from this dealership, not worth your time or money! More

Refused to fix bad paint job I bought a 2016 Ford Fiesta in December of 2016. The paint on the back rear passenger side bubbled and pealed. I currently have 7827 miles on the car. I bought a 2016 Ford Fiesta in December of 2016. The paint on the back rear passenger side bubbled and pealed. I currently have 7827 miles on the car. After spending hours of time at the service department and tons of pictures later, they have refused to fix the paint problem claiming that Ford Warranty won't cover the issue. I have contacted the General Manager and Ford Warranty and basically they have told me there is nothing that can be done about it. I am very disappointed in Ford and AutoNation Ford Mobile for not standing behind their products. I recommend that if you are in the market for a new car, definitely choose another brand besides Ford as they do not honor the warranty on their products. More

Rude Service Writer One of the worst experience on the phone this morning talking to one of the service writers. Wish I knew his name because I would for sure post it. He One of the worst experience on the phone this morning talking to one of the service writers. Wish I knew his name because I would for sure post it. He is one of the most rudest, condescending, degrading person that I have ever encountered that is suppose to be trying to help customers. I'm just glad I had the opportunity to experience their customer care before I brought my truck in for work. I had spoken with a different guy on the phone yesterday. He couldn't have been more helpful and friendly to communicate with. His demeanor is why I chose to bring my truck in for service. He made me feel that I was going to be taken care of. More

Just Another Dealership This dealership lured me in to buy a truck I wanted; even let me take it for a drive only to be told after I got back that it had already been sold. This dealership lured me in to buy a truck I wanted; even let me take it for a drive only to be told after I got back that it had already been sold. What!!?? I'm not sure why they did that but it was very disappointing to be set up like that. It was April Fool's Day though. Maybe they needed to play at least one prank on a customer. On a positive note: Thank you Alex, who went with me on the test drive. Your knowledge of the vehicle and friendliness stood out from this otherwise waste of time. More

NEW TRANSMISSION!? My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Vir My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Virginia, where we lived, was fantastic and no truck has ever been pampered more. My family boight 8 cats over 40 years from those guys! After driving to Mobile, it began to shudder and jerk, so I googled the nearest dealership and took it in...assuming the quality of service would be the same. Autonationmobile told me I needed a whole new transmission to the amount of $4300... after having me come back because they couldnt figure out how to start it! A quick Google showed the same truck for sale nearby, with 50k less miles, for $3000. I, literally, teared up at the thought of having to give up that truck. On a whim, i took it to a transmission shop for a second opinion. Long story short, it was a $50 fuel injector (that i replaced myself), and its good as new. All i did was take it to Auto Zone, and they plugged it into the computer for error codes for free. 200k miles now, and counting! Insult to injury, following my scathing Google review, I recieve constant e-mails about everything from tornado warnings to service discounts flooding my inbox daily now. Live and learn More