AutoNation Ford North Canton

It had been a long time since I had purchased a car, and I was pleasantly surprised to find a dealership where I wasn’t pressured at all. Josh was the best sales agent I have ever worked with: friendly, kin I was pleasantly surprised to find a dealership where I wasn’t pressured at all. Josh was the best sales agent I have ever worked with: friendly, kind, knowledgeable, and professional. Every associate I interacted with showed me the same respect and consideration as well. I highly recommend! More

I recently had my car serviced at AutoNation Ford North Canton. I always schedule an appointment for routine service as I will inevitably have my young children in tow as my husband works during the day, w Canton. I always schedule an appointment for routine service as I will inevitably have my young children in tow as my husband works during the day, which was the case this day. Upon arrival, my children and I were asked to wait around the corner until the gentleman at the counter finished something at his desk. We waited for over 35 minutes (after my schedule appointment time) before I finally walked back around the corner to remind him we were not yet checked into the system. He apologized for “getting busy with something” and took my key to start the check-in process for my vehicle. I had a few questions related to purchasing a new battery for my SUV and the gentleman was so incredibly rushed he did not even understand my questions or concerns. We waited for over an hour for the service to be completed and then were given a “discount” for our trouble. Essentially we were given the coupon price for “The Works” service package that is offered to all customers if they show the coupon. I was unable to look through the paperwork until I arrived home and realized the gentleman did not give me the overall inspection document. All 4 of my tires were well under the appropriate/recommended tire pressure (which is part of the inspection) and I was not informed. Additionally, my windshield washer fluid was not topped off. My vehicle did not receive “The Works” comprehensive inspection package, which was clearly evident based on the lack of associated inspection paperwork. Incredibly disappointed in the service and overall quality of the work. In summary, my young children and I were at the dealership in excess of 2 hours and didn’t even receive the service that was booked. What is the benefit of having an appointment? Additionally, since the service advisor was too busy to address my questions about the battery, I was able to purchase a battery from another provider within days of my scheduled service at AutoNation. Very disappointing! More

Great showroom complimentary coffee. super clean bathrooms. However the service is slow. It took over 3 hrs to change oil, rotate tires, and change air filters. They tend to forget t super clean bathrooms. However the service is slow. It took over 3 hrs to change oil, rotate tires, and change air filters. They tend to forget to put front window sticker for next oil change. they never offer car wash. that should be standard. i have company vehicle so they make the fleet billing very seamless and smooth. The text chat during the service appt was not responsive. i replied with questions that were never commented on nor answered. i sort of felt ignored. More

Nice building,Nice people good service good coffee comfortable waiting area easy in and out comfortable waiting area easy in and out More

Quick and friendly. Able to get in and out without wasting my day waiting around Able to get in and out without wasting my day waiting around More

Shelby checked me in, she was pleasant, kind, informative, and professional! She made sure I was able to pull up my vehicle report and asked if I had any questions. I had the car wash and she w informative, and professional! She made sure I was able to pull up my vehicle report and asked if I had any questions. I had the car wash and she walked me out to the vehicle. Very pleased and comfortable with my visit!!! More

Customer Service was professional and excessible through the entire process. The low rating was associated with poor workmanship on a fairly easy task the were ask reapply adhesive to the key pad that work the entire process. The low rating was associated with poor workmanship on a fairly easy task the were ask reapply adhesive to the key pad that work itself loose. They manage to make a mess of it with excessive adhesive over the panel and fail to wipe it off - still trying to figure how to remove it. Emailed the service manager and never got a respond. More

I purchased my car 5 years ago. That experience was wonderful! I recently had s recall and when the parts came in, they contacted me, came to my house with a loaner vehicle and took That experience was wonderful! I recently had s recall and when the parts came in, they contacted me, came to my house with a loaner vehicle and took mine in for the repair. When they completed the repairs, two days later, they brought my car back to my house! Excellent service. Wonderful people!! More

Joe was a great service advisor. Very friendly and had excellent communication. Thanks again for great service! Very friendly and had excellent communication. Thanks again for great service! More

Great service and fair prices. I plan on going back next time I need work done. I plan on going back next time I need work done. More