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AutoNation Ford Panama City

Panama City, FL

Overview
Reviews
Vehicles
4.5
1,192 Reviews
As one of the largest Ford dealerships in northwest Florida, AutoNation Ford Panama City can cater to all of your vehicular needs. Our showroom is located in Panama City, just off of 15th St and Wood Ave. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Panama City is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Panama City looks forward to your visit!
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730 W 15th St.

Panama City, FL

32401

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Showing 1,192 reviews

November 10, 2021

We have had such a positive experience with AutoNation from working with sales, finance and service. More

by rice8179
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Palmer
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Nov 14, 2021 -

AutoNation Ford Panama City responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 10, 2021

The service writer was very helpful in resolving billing isssues. I was surprised at the total bill. I should of asked for an estimate. I'll look for a chaper oil change price on the next one. More

by kethorndyke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Nov 14, 2021 -

AutoNation Ford Panama City responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 09, 2021

Victor Reynosa was my Service Advisor and he was friendly, knowledgeable and courteous. He also kept me informed as work progressed. All work was completed satisfactorily. More

by Big Edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynosa
Report | Print
Nov 14, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for your kind review; we are happy to pass along your comments to Victor here at AutoNation Ford Panama City! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

November 09, 2021

I had a terrible experience- from start to finish.…still I had a terrible experience- from start to finish. …still having problems.. There are so many other places to buy cars around here, don’t make th More

by ashbey_bragdon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Bonewit, Patricia Zaykowski, Mark McDonald
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Nov 14, 2021 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (850) 253-7000 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

November 08, 2021

Brought Edge in for recall. Work was done as needed. Completed in a timely manner. More

by hicksds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bonewit
Report | Print
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 08, 2021

I have used AutoNation for years. I used them when they were Cook Whitehead. If there is a problem they will go out of their way to make it right! Very good Service Manager and Dave Ward, Service advisor! More

by phr2446
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay MaPhail and Dave ward
Report | Print
Nov 10, 2021 -

AutoNation Ford Panama City responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Panama City. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 08, 2021

NOTE: One lug nut per tire was loose and one was about to fall off. I have picture and would love to attach but no option to do so. More

by Nancy Berthold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Erhard
Report | Print
Nov 10, 2021 -

AutoNation Ford Panama City responded

Hi Nancy, we appreciate you taking the time to respond. The staff at AutoNation Ford Panama City take our reviews very seriously. We would like to work towards a resolution, so if you are willing, please reach out to us at (850) 253-7000 to discuss this further. Thank you.

November 07, 2021

Fast service. I'm a first time buyer. Mr Sean was great. Mr Russell was great. I think if I wanted another car , these would be the guys I want to sell it to me. My new Malibu feels almost better than a lux More

by rbarber79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lyons and Russell Wilson
Report | Print
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hello, congratulations on your new vehicle and it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help. Have a great day!

November 06, 2021

Sean Erhard of Service department was great. Sean was one of the best service writer I ever had, Very helpful. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Erhard
Report | Print
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi Dave, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Nov 11, 2021 -

Dave responded

Thanks.

November 06, 2021

Needs to improve the follow up when customers are waiting on parts. I always have to follow up because no one seems to be managing the process. More

by Rchance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (850) 253-7000. We hope to hear from you.

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