AutoNation Ford Panama City

BIG! YUUUGE! READ BEFORE YOU BUY! We purchased our truck out of state, sight unseen. Our salesperson was Amazing! Kaileigh Phillips is who you want to d YUUUGE! READ BEFORE YOU BUY! We purchased our truck out of state, sight unseen. Our salesperson was Amazing! Kaileigh Phillips is who you want to deal with. Main reason? Communication was over the top. Phone calls, texts, emails, you name it. Truck arrived with a couple damage issues from shipping and we were a bit disappointed. Kaileigh turned all that around, got everything fixed quickly and gave constant updates until everything was complete. Totally different experience than we have ever had with a dealer. She was someone who cared and followed through to make the whole process a pleasure. What a difference a competent salesperson can make! Make sure you buy from her. More

Always Great Service and Friendly's Saff, nice and clean environment, always helpful and courteous. environment, always helpful and courteous. More

They do not have their stuff together they are very rude and take forever. The service was horrible and take forever. The service was horrible More

AutoNation Ford, Panama City and Jesse Norton always take care of my F-150 and me, everytime I come in. care of my F-150 and me, everytime I come in. More

Very professional and kept me updated about what was happening! I had to leave town next day and they worked hard to make it happen happening! I had to leave town next day and they worked hard to make it happen More

I took my F-250 because the check engine came on & was staying on, John M was the service tech that I talked to & he was able get the problem fixed in a days time after I left the truck, very nice guy tha staying on, John M was the service tech that I talked to & he was able get the problem fixed in a days time after I left the truck, very nice guy that took care of my service needs. More

The service department got me in for my oil change and I was out in a reasonable time, Larry was out in a reasonable time, Larry More

The Service writer David Ward is excellent and will do what ever he can possibly do to make sure that the customer's visit is satisfying. what ever he can possibly do to make sure that the customer's visit is satisfying. More

There time is obviously more important than mine. It took me six weeks for the appointment. Had to make on the Computer because the one time that I was able to get through to make appointment the gir It took me six weeks for the appointment. Had to make on the Computer because the one time that I was able to get through to make appointment the girl said she needed the VIN and refused to go any further, I put in detail exactly what needed to be done. When I got there I was told I needed to leave it because there is only four lube techs there on a Saturday. Since I work in Marianna during the week I left it. I was not happy James Maddox was nice enough and listened to me and gave me his card and told me that he would keep me informed and if i had any questions to call. I called Monday and spoke to some lady who answered the phone by saying HHHEEELLLOOO- Like I woke her up. When I asked her if this was Ford she said, "yes" Who do you need? I told her service James Maddox- she didn't say anything the next thing I Knew I was listening to a voice recording. It was that way even with the mans number who said just to call. Not until Tuesday until I was able to get a hold of someone who said it will possibly be done Wednesday. Since I needed my vehicle I picked it up Thursday and the windshield wiper motor still is not in. Which was a recall item and they had at least 6 weeks to prepare for. That's why I gave them my VIN at least that's what I was told. I have nothing good to say tailgate button is still messed up. No one has contacted me as to when my motor will be in. This dealership service was horrible and I am still not done. . More