AutoNation Ford Torrance

Great service and appreciate the convenience in update on vehicle status, quick response from the customer service. vehicle status, quick response from the customer service. More

Jesse always provides top notch service, and I really appreciate him. He is the main reason that I continue to go there for the service needs of all my Fords. appreciate him. He is the main reason that I continue to go there for the service needs of all my Fords. More

The atmosphere at the dealership is very friendly. Obdulio was my service rep. and we shared a common interest.with Mustangs. My vehicle had to be brought in on a flat bed tow truck. He got the vehicl Obdulio was my service rep. and we shared a common interest.with Mustangs. My vehicle had to be brought in on a flat bed tow truck. He got the vehicle setup for a system check. The whole process of getting parts and performing the repair was seamless. Absolutely a return customer. More

The agents both Eric and Yanni were very accommodating and caring , really easy to deal with, thank you both and caring , really easy to deal with, thank you both More

Had an appointment for 11:30 am. Didn’t get seeing until 12:30 pm. Didn’t get seeing until 12:30 pm. More

Last Friday, I had an apptmt to finally get my Recall done after 2 years of them sending me Recall notices but each time I called, the "part is not in yet or we have ordered the part for you and will cal done after 2 years of them sending me Recall notices but each time I called, the "part is not in yet or we have ordered the part for you and will call you when it comes in." I was told last week when I called in yet again that the part was finally in so I had an apptmt on 07-24-26 to get it done. I take my car in and was told it was for the Recall "inspection" to see if my car qualified for it and if it did qualify, they still don't have the part after 2 years of waiting. (The Service employee failed to do her job and gave me completely wrong information that the part was in). I told them that I had it inspected 09-04-24 at their Dealership and was told that it needed the Recall (Exterior Pillar A). My Service Advisor showed me my Service History and the Dealership "FAILED" to enter my Inspection on 09-04-24 into the computer, etc. [Note - I had the paperwork at home to prove it which I later e-mailed to the Service Advisor so they can update their computer. While everyone was polite and professional, I was stressed out to the max as this whole situation has been going on for 2 years. I have purchased several new cars over the years from this Dealership and am very disappointed. My 2012 Ford Explorer has just under 65,000 miles on it and looks like it just came off the showroom floor. I take great care of my car but my car and the Ford Dealership don't take care of me. My back-up camera stopped working years ago and they wanted a small fortune to fix it. I had my driver's side door panel replaced under warranty as the seam starting splitting in one place. After my warranty expired, my new driver's side door panel had the exact same location of the seam splitting again. Would they replace it? No, they wouldn't do it and wanted me to again spend a small fortune. This entire experience with my car has left a sour taste in my mouth. So I left the Dealership with no Recall done!!! Ford definitely does not stand behind my car even though I have been a loyal customer for 50 years. More

Terrible experience at AutoNation Ford Torrance. I came in for a “Hill Assist Disabled” warning. Instead of addressing the issue, they tried to upsell wipers, filters, and expensive engine mounts th I came in for a “Hill Assist Disabled” warning. Instead of addressing the issue, they tried to upsell wipers, filters, and expensive engine mounts that had nothing to do with the problem. The service manager insisted I pay a diagnostic fee even after Ford Customer Relations confirmed it should be waived due to a recall. After multiple calls and five days, the fee was finally removed. Poor communication and unnecessary upselling. I won’t be returning. More

Or customer service my car was there for three weeks and they lied about the part that they were going to get it three days after the Car was there car still wasn’t repaired on the third week. I will never they lied about the part that they were going to get it three days after the Car was there car still wasn’t repaired on the third week. I will never refer anyone to go there to idle nation, Ford dealer horrible, horrible service no communication called and called and called and no one responds back to my phone call I will definitely take this higher up to management I had to take it to another place for the work to be done. It only took them two days so there you have it. More

had an extremely poor experience with AutoNation Ford in Torrance, California! I made an appointment to get my car serviced, and they have a smog check which I need to get immediately. I was assured that it Torrance, California! I made an appointment to get my car serviced, and they have a smog check which I need to get immediately. I was assured that it would take less than two hours and more like an hour to hour and a half to get my car serviced. I was also assured by at least four different people that they would do the smog check for me which I need for my DMV registration. I even took the time to call back and double check twice that they were going to provide the smog check. I showed up at the dealership at my appointed time at 10:30 AM, and they were already backed up significantly and behind schedule. I was informed that they no longer do smog checks. And the service attendant really didn’t seem to care that I was upset, and didn’t get that. It was a big deal that I taken my morning to drive down There only to find out I couldn’t get the smog check which is the primary reason I wanted to go and get serviced. Then I found out it was gonna take at least four hours to get my oil changed in a basic servicing done, after they told me when I scheduled the appointment that it would be less than half that Time. They let me down on the servicing appointment and on the smog check and worse than that they really didn’t seem to care too much. I’ll never go back to this dealership again and I’d recommend that you stay away from them as well. If you go there for servicing, you’ll end up waiting and there’s a good chance you won’t get the work done that you expected to have done. These people are horrible. More

It took 2 weeks to replace a fuel pump through a warranty purchased from the same dealership purchased from the same dealership More