AutoNation Ford Torrance

The employees are friendly. The service prices are exhorbitant... my three words for this dealership... purchase, don’t service The service prices are exhorbitant... my three words for this dealership... purchase, don’t service More

I purchased several vehicles here over the years and have service performed regularly. I purchase Ford cars & trucks in part because I know I can expect excellent support from this location. Jesse in servi service performed regularly. I purchase Ford cars & trucks in part because I know I can expect excellent support from this location. Jesse in service and Mark in parts are especially good at providing what I need to maintain our vehicles. More

Great customer service. Got me in and out. Bahadoor was a great salesman. Would come back. Got me in and out. Bahadoor was a great salesman. Would come back. More

Had a great experience at Autonation Ford in Torrance getting my 2018 Mustang serviced. Big thanks to the gentleman who helped me out—super knowledgeable, courteous, and made the whole process smooth fro getting my 2018 Mustang serviced. Big thanks to the gentleman who helped me out—super knowledgeable, courteous, and made the whole process smooth from start to finish. It's rare to find someone who genuinely takes pride in their work and customer service these days, and he really delivered. Much appreciated! More

Absolutely disgusted with the level of service (or specifically the lack thereof) I've received from the service department at AutoNation Ford of Torrance. My 2020 Fusion Energi (plug-in hybrid) has h specifically the lack thereof) I've received from the service department at AutoNation Ford of Torrance. My 2020 Fusion Energi (plug-in hybrid) has had an open recall for almost two years - this obviously is not the fault of the dealer, but what has been their fault is the level of runaround and unfilled promises made by the service department. When I've tried to reach them regarding the issue and the multiple times my car has been with them to have work done relating to the recall, both my and my son's calls and emails go unanswered . On the rare occasion we do make contact, we're given no information and promises that a manager will reach out, which never happens. Most recently, the car was scheduled to be picked up for an appointment (last Tuesday, July 8th) to have a battery replacement done related to the recall. We made arrangements to be ready for the pickup and received confirmation of the appointment only for the porter to not show up. When we called, we spoke with Jesse - who instead of apologizing for the inconvenience, decided that "I don't know what to tell you" was the appropriate response. Only after being pressed on the issue did he inform us that the parts for the repairs weren't even at the dealer. Again, when asked why the appointment was scheduled, he chose not to apologize for the hassle and responded with "I don't know what to tell you." Even when we decided that we would no longer do business with their department, his response was "ok, if that's what you want." I understand I'm just one customer but one would think that some level of customer service would be the standard at a franchised Ford dealer. I even understand that Ford as the manufacturer may not have been forthcoming with information to them as a service department - but all it would have taken to satisfy our phone calls and emails would have been a simple "Ford hasn't advised us of anything yet." My son and I couldn't even be afforded that courtesy. More

Loved this Dealership Has very friendly workers. They do their best to help you buy the car you want. Vey good service. They do their best to help you buy the car you want. Vey good service. More

Joseph was honest, explained everything about the car, showed me all the technologies. He didn't have me sitting in the dealership all day and casted about everything. He is the best salesman I ever worke showed me all the technologies. He didn't have me sitting in the dealership all day and casted about everything. He is the best salesman I ever worked with. More

Great service knowledgeable employees good communication autonation torrance is a great location for your vehicle needs autonation torrance is a great location for your vehicle needs More

Great Customer Service Clean Dealership Fast processing , in and out within a hour Service Department was amazing processing , in and out within a hour Service Department was amazing More

We made an appointment then took our 2016 Ford Edge into our AutoNation Ford Dealership in Torrance CA for a Service Engine Light. We met with our Service Advisor Jesse Cisneros who always takes care of our our AutoNation Ford Dealership in Torrance CA for a Service Engine Light. We met with our Service Advisor Jesse Cisneros who always takes care of our vehicle. AutoNation ran some tests and EC54 indicated our Canister Purge Solenoid had failed. This repair was done quickly. During our Multipoint Inspection the technician identified that our Rear Shocks were beginning to leak fluid. This was repaired in a couple of days once parts were secured. Our Service Advisor Jesse always takes Great Care of us and our Ford Edge and their Technicians are the Best. Thank you AutoNation Torrance Service Department. More