AutoNation Ford Torrance

Never Judge a Book by its Cover, Karina I came in with my boyfriend, who owns a Ford Fusion, to get an oil change. (I won't go on to explain how TERRIBLE their service dept is or how it took I came in with my boyfriend, who owns a Ford Fusion, to get an oil change. (I won't go on to explain how TERRIBLE their service dept is or how it took 4 hours to do a simple routine oil change or how the customer service of the service dept is non-existent, that's enough for another review) I, being in the market for a new vehicle, began looking around the dealership at the new cars when the GM took notice. He then pairs us with Karina Veragara, who we advise that we were in the market for a leased mini suv. She showed us a $42,000 2016 Ford Edge, that was fully loaded. Thinking that we can't lease a prior year vehicle, we still let her run the numbers on the vehicle, even after advising her that we wanted to lease. She insisted that this particular vehicle qualified for many discounts and ran the numbers, RAN MY CREDIT and came back with a $630 FINANCE car note, because you can't lease prior year vehicles (just like we thought). Frustrated with the lengthy process (and 4 hour oil change), we leave the dealership. Months go by and I'm still in the market for a vehicle so I contact her to see what the numbers would be like for a less expensive vehicle, advising her that I strictly wanted to lease. She then asks me to fill out ANOTHER credit application (I know, I'm the idiot at this point) and gave me a 39 month lease option for $530 on a $32,000 Ford Escape. Wanting something more affordable, I ask her to look into other options and pull them so I can view the vehicles when I get off work, an 8 hour shift in DTLA, as a legal secretary.. Typically, you don't want to go to a dealership after this type of shift on a MONDAY NIGHT, but still, I trusted her to find me an affordable car. I arrive to the dealership at 645pm and was greeted by an empty lobby. I stood at the empty reception desk for about 8 minutes, watching many car salespersons walk by without asking if I needed help. Fortunately, someone had to use the fax machine at the reception desk and when he felt me staring him down, he finally turned and asked had I been helped. I asked him for Karina, who I had been texting the whole time I was standing there, he then paged her over the loud speaker and proceeded to a back room where everyone was congregating and asked for her there. 10 minutes later she emerges from that same exact room with keys. She takes me outside, barely shows me the car, doesn't explain any features, basically NOT selling me the car. At this point, I knew I wasted all of my time with her. I knew at that point that she knew before I drove all the way to this dealership that she wasn't going to sell me a car. But further more, she sat me down for another 15 minutes only to tell me that she forgot to tell me earlier that the bank didn't approve me for a lease but they did approve me for a FINANCE -_- Inexperienced at its finest, instead of making it an effort to get me into a car, she basically told me finance or nothing. I don't know if it was her time to leave but she didn't provide any other options and gave up really before she even started. Never judge a book by its cover. Because I'm a young female who came into a dealership, by myself, with a not-so-great-but-okay credit score, doesn't mean I don't have the resources to get a new car. I told her I had $500 down just to see the effort she would give and she failed miserably because she ASSUMED I wouldn't be able to produce more resources. Not only do I have over $2000 to put down but I have an excellent co-signer with a credit score of 788, who's already had a Ford lease for the past 2 years, who was looking to get into a Shelby. So not only did she lose my sale (because with his co-sign, I could get whatever I want), she lost my co-signer's potential $72,000 sale and he is now in the process of transferring his Ford lease to get into something that's NOT a Ford. All because of Karina Veragara. In this business, you might want to lose the judgmental disregard for potential clients. You never know what your next sale (meal) will look like. We will be filling out the CSS that Ford sent my boyfriend awhile back as well as filing a discrimination complaint with BBB and the state attorney general. Nice work, Karina. More

Rex my service guy Rex was awesome! He figured out the mistakes that the other service guy had done with my paper work and quickly fixed it! Had my car done on time and Rex was awesome! He figured out the mistakes that the other service guy had done with my paper work and quickly fixed it! Had my car done on time and gave me a convinent appointment. Thanks Rex! More

Great service! Mario Ibarra was very heplful on my service and he did a very excellent job in explaining what my truck needed attention. Recommend everyone to go to Mario Ibarra was very heplful on my service and he did a very excellent job in explaining what my truck needed attention. Recommend everyone to go to Mario. More

super service Miguel Pulido was cheerful, helpful and saw to all of my needs. The facilites are very clean and my car was washed before I left. P. Nitchman Miguel Pulido was cheerful, helpful and saw to all of my needs. The facilites are very clean and my car was washed before I left. P. Nitchman More

Scheduled Service Brought in the Escape for the 20k mile service. Naturally they tried to sell more services than was needed. What they did do was a good job on the req Brought in the Escape for the 20k mile service. Naturally they tried to sell more services than was needed. What they did do was a good job on the required stuff. The wait was expected. So overall a good experience. More

Where tf is my money?! I bought a used 2012 Ford Focus from them February 2015 and everything was fine. Eventually the transmission started having problems due to a recall. I bought a used 2012 Ford Focus from them February 2015 and everything was fine. Eventually the transmission started having problems due to a recall. Fast forward to April of this year and I was able to trade in my troublesome focus for the 2016 Fusion at a dealership closer to my house. When I purchased my focus, I also purchased the extended warranty so I was told that I could get a partial refund on my warranty since I traded the car before it was up. I filed for my refund in May and was told it would take 8-12 weeks (ridiculous much?!). Well, 12 weeks was up August 8th. I called and left several messages with Alex in finance (who took my paperwork) and never got a response. He eventually sent an email saying he would look into it and I haven't heard back from him. That was 2 weeks ago. Since i didn't hear back, I called and left a message with the finance manager and i haven't heard from him either. I have been avoiding visiting the place in person because it is quite a drive but I'm about to show up and go off. More

"Caution" stay away from this place I brought my 2000 ford excursion here for a coolant service and other services paid them and left thinking they had done a good job come to fined out I brought my 2000 ford excursion here for a coolant service and other services paid them and left thinking they had done a good job come to fined out they never did the coolant service on the truck it over heated on me took it back they replaced all my cooling system hoses installed a brand new radiator gave me a 3000.00 dollar bill and said your car is like brand new again gave me a 3 yrs unlimited mile warranty a month later truck over heats on me again took it back they said the radiator was defected replaced it 2 days later the truck over heats on me again I take it back now their telling me I need to replace my engine because my head gasket is blown out and they won't replace my engine they want me to pay 6800.00 because my car has 185,000 miles so we're the warranty they gave me this people are crooks they don't care about you as a customer they just want your money do not take your cars near that place always heard this stories but din't believe it till now it happened to me. More

Good experience with service on my 1994 Explorer When I drove up to the service driveway on Friday-March 11, 2016, I was greeted right away by the Porter. He commented on how nice my Explorer looked. When I drove up to the service driveway on Friday-March 11, 2016, I was greeted right away by the Porter. He commented on how nice my Explorer looked. I let him know that I had a 7:00am appointment with PAUL GONZALEZ. He brought out PAUL from his office & he greeted me. He opened my car door & we both walked over to his office. He held the door open to his office for me and offered me to sit down. I let him know that I had coolant leaking from the engine area. He gave me an estimate on the repairs. He was going to do a FREE technical inspection on my SUV. I gave him my 10% discount coupon & he said that he will call me later that morning to tell me what he found. I was in and out of the dealership in 10 minutes! I got a call from him at 10:00am. He told me the problem, the cost and told me that it should be ready by Monday since they would have to order a part. The next day (Saturday) I found a phone message from PAUL saying that my Explorer was ready for me. What a surprise! But unfortunately it was too late for me to pick it up since I just came back from hiking in Griffith Park. I went on Monday before noon and PAUL greeted me with a handshake and explained to me all the repairs and the total cost. The $$$ amount was high but I was just glad that my Explorer was running like new again. Paul walked me over to the Cashier and he shook my hand again and wished me a good day and he gave me his business card. Beatrice was the Cashier that rang up my invoice and she called the Porter to have my Explorer brought out to me. Picking up my SUV only took me 10 minutes. The people that I came in contact at AutoNation Ford Torrance treated me with respect and with professionalism. I had a very nice experience with the Service Department personel. I would recommend this dealership to anyone in need of service on there auto. I was especially glad to have been serviced by PAUL GONZALEZ. That is the reason that I gave 4 stars to this dealership. More

CAUTION: don't buy from here! Buying the car was great. Obviously the salesmen bend over backwards to make the sale. But as soon as you own the car, they could care less. The car Buying the car was great. Obviously the salesmen bend over backwards to make the sale. But as soon as you own the car, they could care less. The care was delivered to our home, yet the gas tank was empty. The saleswoman, Jeovana, promised a gas card to fill up. Never got it. The saleswoman ended up leaving that dealership without giving us the gas card, and everyone else refused to get us one. There was also a small paint defect that the saleswoman promised to have fixed upon our first service appointment. But that too is being refused because it was beyond 30 days. Who gives a brand new car an oil change after 30 days? Very rude and disrespectful. Lots of promises, no delivery. Especially Hector. Nasty person. When taking my car in for the first service appointment, the guys were standing outside smoking (right in front of the entrance where customers walk in to check in). Disgusting and unprofessional. No one greets you when you walk in and don't seem to enjoy their jobs. I will never buy here again, will never refer anyone to buy here, nor will get our car services here. More

Scandalous cheats! This was the WORST EXPERIENCE imaginable at AutoNation Ford Torrance! These people are cheats, liars and thieves! The Sales Manager, George Rice and This was the WORST EXPERIENCE imaginable at AutoNation Ford Torrance! These people are cheats, liars and thieves! The Sales Manager, George Rice and the General Manager, Aman Abraham are made of pure evil. Give your money to these two and you are handing money to the devil. Saturday August 30-It all began with a lease on a Ford Edge VIN 2FMDK3KC2EBA62585. George decided this was the car for me and he was going to get me a killer deal. I signed, traded in my lease on my Honda CRV and away I went. Oh, but first he had to jump start the BRAND NEW CAR! Yes, jump start! It was almost 11:00 pm and poor George was tired so he just wanted to go home. He never did a walk around, showed me how to work the electronic system or ensure the car was in any kind of working order. Sunday August 31-Upon awakening the next morning I was astounded to see scratches, dents, a missing cup holder and the tires were caked with dirt. I called George and with the sincerest apology he told me to bring the car back. He was going to get me the car in the color I ACTUALLY wanted and had originally asked for even though I was told there were none to be found. I did just that, brought the car back. He had a driver take my car to another dealer and had me sit patiently in the lobby. About an hour later he again, with his apologetic little man tone told me a mistake had been made there was no other car available, but again, a KILLER DEAL was to be made! My new killer deal was either a brand new Explorer for the same price or the SAME EDGE for a lower payment. When George brought me both deals The Explorer needed another $500.00 down and the payment was another $50.00 a month. How is this SAME price? This is just a string of lies and false promises that were made. I took the Edge lower payment deal. George promised to have the scratches and dents repaired, a new cup holder ordered and gave me the name and number for a person named Melissa who took care of issues such as these. George explained the body shop guy comes on Thursday, so in just a few short days my damaged brand new car would actually look brand new. Another 60 miles were added onto my damaged brand new car and the gas tank came back half full. Tuesday September 2-I did as instructed and called Melissa the following Tuesday. I was given the run around all day. She was either at lunch, break or with customers. Beatrice, the receptionist is really good at letting you know where everyone is and why they are not answering their calls or just blatantly hanging up without explanation. I even heard how difficult her job is-the phones ring all day long. Poor Beatrice. Wednesday September 3-After 12 attempts Melissa finally responded and apologized, apparently she was on vacation not with customers, on break or at lunch. Turns out the guy who does the body work just changed his schedule and now comes on Tuesdays. Just my luck, this was now Wednesday. Not to worry, I would only have to leave work early the following Monday so I could be on time to rent a car. I was told there were no loaner cars available. I went ahead and set up my appointment for the following Tuesday. Thursday September 4- As I walked to the parking lot next to my work to show off my damaged brand new car. I was astonished to find out the car would not start. Dead as a doornail! After taking some very deep breaths I called George, the always helpful sales manager. George sincerely apologized AGAIN and told me not to worry just get the car back to him. Huh? What? Seriously? George, the car won’t start how do you want me to perform this task? George told me to figure it out. By this point I was furious! 300 miles on a brand new damaged car and it is dead in a parking lot! My boyfriend called George and explained my situation. For some reason George responds well to males, females, not so much. Miraculously, George was able to find a solution once he spoke with my boyfriend. A service tech was sent to bring me a brand new battery for my damaged brand new car.The service tech let me know he had only been employed for a month at Autonation Ford Torrance and had never worked on an Edge. He replaced the battery and was confused as to why an OLD BATTERY was in my damaged brand new car. I would have liked that answer too. After repeatedly calling all afternoon I was finally allowed to speak with a manager, Alan the service manager. Apparently managers are at lunch, break or with customers all day long. Thanks Beatrice, I know how hard your job is and taking time out answering those ringing phones to give me this information was much appreciated. I must say Alan was the ONLY person who understood the situation and demonstrated any type of understanding and empathy. My phone rang as I was leaving work and Aman, the General Manager was on the other end. Alan had relayed the fiasco that was occurring for the past several days. Aman was only concerned with my happiness and customers should never be treated this way. Thanks Aman, if only what you say was actually true! Aman explained he was going to make me happy and customers should never be treated this way. He requested I come back that evening and he assured me I would leave happy! Again, I went to the dealership and Aman whisked me into his office. He found me another KILLER DEAL! A better Ford Edge for the same price. He was going to lose $1000.00 on the deal but no worries; my happiness was of the utmost importance! Aman showed me the print out of the car and all of the beautiful options that were to be mine! Aman told me the car would be at the dealership the following evening or at the latest early Saturday morning. To my surprise Aman gave me a loaner car. Wow, I was told by both George and Melissa there are no loaner cars available at AutoNation Ford Torrance. Remember, I was going to have to leave work early the following Monday to have my damaged brand new car repaired because the rental car agency closes early. Aman even gave me his cell phone number and assured me he was always available for customers. There is even a bat phone in the back of the dealership that rings directly to his cell phone. Aman wanted me to use his number if I was ever dissatisfied with his dealership. Friday August 5-Friday afternoon my phone rang, Hector, another sales manager was on the line. He broke the news. The deal was not to be made. The car was nowhere to be found. So now I don’t have my CRV, or any other car for that matter. Just a crappy loaner car with less than a quarter tank of gas. This was the final straw. I called Aman on his cell phone, he had already left for the day and explained the dealership which had the car was not doing the trade, he had tried. I was done! My boyfriend called Aman and Aman explained his promise was either Friday evening or Saturday morning. Wait, the dealership was not willing to trade for the fancy new car, how can this promise ever be honored? Aman was told to have my CRV at the dealership as I was on my way. Miraculously Aman called my boyfriend and told him the CRV and the Edge with all the options were both on their way and I could leave with whichever car I choose. I entered the dealership irate. My CRV had just pulled up with NO GAS. The Edge with all of the fancy options never appeared. The finance guy wanted me to sign all of the Edge return paperwork BEFORE they released the CRV back to me. No way, not after this disaster, these are liars and thieves. Can you imagine, I release the damaged brand new Edge which Aman took the keys to the previous evening and I am not given my CRV? Yes, I do believe this was what the plan was. They wanted to screw me as much as they possibly could! George was hiding in the back office and he heard me say what liars all of them were. He peeked out of his office and began to argue with me, telling me he never lied, whoa, that’s a lie right there George! We left the dealership after 9:00 pm and my boyfriend was told the Edge with all of the options was on the way around 5:00 pm. No Edge, nowhere to be found. Another lie from this crooked dealership! Aman was supposed to text my boyfriend giving him updates to the whereabouts of the all options Edge. No text, not one ever appeared. He stopped answering his phone and refuses to return phone calls. I guess customers are not his priority. My CRV registration is locked in the business office and will not be returned to me until the business office opens on Monday. Strange, supposedly my CRV was in Costa Mesa, why would my registration be locked in an office in Torrance? More