AutoNation Ford Torrance

My service appointment on Saturday, February 14, was scheduled for 8:30 a.m. I arrived just before that time, but it still took approximately 40 minutes to get checked in, despite there being only three scheduled for 8:30 a.m. I arrived just before that time, but it still took approximately 40 minutes to get checked in, despite there being only three or four customers ahead of me. I requested the 10,000‑mile service for my 2025 Bronco Outer Banks and asked that the tires be rotated, including rotating in the spare. Because my spare has a tire cover, I offered to reinstall the cover myself so the technician wouldn’t need to. The service advisor assured me the technicians would handle everything and documented on the service record that the spare would be rotated in. At 2:14 p.m., I received a call informing me the service was complete and that my vehicle was ready for pickup. The checkout process was much quicker, and the advisor had the paperwork prepared, indicating that all requested services were completed and no issues were found. However, once I arrived home, I inspected the tires and discovered that the original spare had not been rotated in—it was still mounted on the tailgate. While I understand this is a relatively small issue, I specifically requested that the spare be included in the rotation, was told it would be done, and the service documentation reflects that it was completed. Yet in reality, it was not. This is not the first issue I’ve experienced with the AutoNation Ford Torrance service department since purchasing my Bronco last summer. At this point, I no longer feel confident that I can trust them to service my vehicle properly. More

Service is good and charged higher Car repair time is short and not waiting longer Appreciated short and not waiting longer Appreciated More

Dealership goes above and beyond to make things right and to make sure customers are happy.shout out to Jesse for getting it done. to make sure customers are happy.shout out to Jesse for getting it done. More

started to get the recall for my 8/29/25, did not get my car until 11/10/25. had Robert, Melvin,Fadi and Linda. went do parts, went kept car for two weeks before having it ready, phone calls, message not a car until 11/10/25. had Robert, Melvin,Fadi and Linda. went do parts, went kept car for two weeks before having it ready, phone calls, message not available,just bad P.R. More

Very friendly people. .. like the honesty they have with me.. I will really recommend this dealer to anyone.. .. like the honesty they have with me.. I will really recommend this dealer to anyone.. More

The overall experience was pleasant and cordial. The service adviser Daniel was very helpful and knowledgeable i will continued to use the dealership for my service needs. Thanks The service adviser Daniel was very helpful and knowledgeable i will continued to use the dealership for my service needs. Thanks More

Very good customer service. The staff was very helpful and polite. Good quality work done here at this Ford dealership. The staff was very helpful and polite. Good quality work done here at this Ford dealership. More

Brought in my vehicle for an issue with the transmission and brakes. It was left at the dealership for 3 weeks with no clear diagnosis or estimates for the work required to address the issues. Communication and brakes. It was left at the dealership for 3 weeks with no clear diagnosis or estimates for the work required to address the issues. Communication was sporadic or non-responsive to the point where I had to go down to the dealership to get an update and eventually retrieve my vehicle with no clear resolution path or next steps. More

Very professional and great service very helpful and friendly understanding to your needs of what your vehicle needs friendly understanding to your needs of what your vehicle needs More

Great service and very detailed report. My Service Advisor Sang was very helpful in keeping me informed of the progress and finish date and time. My Service Advisor Sang was very helpful in keeping me informed of the progress and finish date and time. More