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AutoNation Ford Torrance - Service Center

Torrance, CA

4.3
594 Reviews

594 Reviews of AutoNation Ford Torrance - Service Center

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March 18, 2022

I came in for a routine five-thousand-mile checkup. As always with my contact Tom Noone, the Service was Excellent, He is Always Professional and Helpful. Thanks again. More

by Louis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Mar 23, 2022 -

AutoNation Ford Torrance responded

Hi Louis, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 18, 2022

I made an appointment. No waiting. Smooth service from Tom N. Did not have to wait for courtesy ride home. Otto great service. More

by lynnecmack
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Otto
Mar 23, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 18, 2022

Every year I take my 2017 Ford Raptor here for its annual service. They do a great job in servicing it at a great price. They service it quickly & text me when to get it same day. Picking it up is quick an More

by brannens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Mar 23, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 17, 2022

I've only delt with the service department. So the review will be about my experience. My estimated cost for repairs motor mount and fan assembly was $1,300. I asked if there were discounts, s More

by tamischram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure what her name is,.Kathy?
March 17, 2022

Kept my truck to run diagnostic over 10 days for fuel pump issue. Never called More

by bf.ontrack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve - Service advisor
Mar 22, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 14, 2022

The service department is good and the service was completed exactly as we agreed! It can be a little time to get your vehicle checked in but the service of the car was good! More

by Ianwestlake888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrek,
Mar 16, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 14, 2022

This service location is not very efficient. Left vehicle at 8:00 a.m. for oil change and no call all day. Went to dealer location and no explanation why I didn't receive a call to let me know More

by Ford F150 Lew0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus Cisneros
Mar 16, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 14, 2022

Got Jesse Cinsneros as service advisor. The worse ever. My car did not come back for days. No update from him so ended up renting a car (cost few hundred) which would not have been necessar More

by KO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse Cinsneros
Mar 16, 2022 -

AutoNation Ford Torrance responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Torrance. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (424) 253-4976. We hope to hear from you.

March 13, 2022

Good servicing not so good on recall need 2nd visit waste of another day and gas and time should have done it right the fist time More

by Rddoukakis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy
Mar 15, 2022 -

AutoNation Ford Torrance responded

Hi. Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

March 12, 2022

I appreciate their thoroughness when investigating a complaint and finding funding through a warranty I didn't even know I had. More

by CMax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Mar 13, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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