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AutoNation Ford Torrance - Service Center
Torrance, CA
581 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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581 Reviews of AutoNation Ford Torrance - Service Center
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July 27, 2021
Turned in vehicle for minor tune up and sunroof repair. Everything went smooth and Derek was professional in handling my service. He communicated well and was easy to reach. Everything went smooth and Derek was professional in handling my service. He communicated well and was easy to reach. More
by Mike V
Employees Worked With
Derek
July 25, 2021
i ben coming to this place for more then 15 years never had a issue sales & service all are great experince polite i highly recommend this place! had a issue sales & service all are great experince polite i highly recommend this place! More
by grmab143
Employees Worked With
jessie & joseph
July 25, 2021
The rep came to me on time, we quickly get the paper work done and I got the shuttle fairly quick. Got a call to confirm extra fixes and time of completion. All done smoothly. Great service. done and I got the shuttle fairly quick. Got a call to confirm extra fixes and time of completion. All done smoothly. Great service. More
by Magicalclick
Employees Worked With
Tom
July 23, 2021
Thank you Derek Duarte! You explained what my warranty covered and proceeded to make my visit at your dealership, a truly pleasant one. Great experience! covered and proceeded to make my visit at your dealership, a truly pleasant one. Great experience! More
by Pasquale
Employees Worked With
Derek Duarte
July 22, 2021
Jesus coordinated my 60K miles service and scheduled my next appointment. Even though a bit pricey, it was well worth it. The only hiccup was since it was an all day service, they offered me a ride home bu next appointment. Even though a bit pricey, it was well worth it. The only hiccup was since it was an all day service, they offered me a ride home but FAILED to inform me that their new policy did not include a return to the dealership to pick up my vehicle. THAT does not work EVER and either they need to inform you in advance to make arrangements or update the policy to include round trip service. Needless to say, Jesus had the driver come and fetch me. More
by lvonroi
Employees Worked With
Jesus
July 21, 2021
Steven worked on my Ford Fusion and did a great job. He was very professional, and had my car repaired in timely manner. Communication regarding my car’s problem was great. was very professional, and had my car repaired in timely manner. Communication regarding my car’s problem was great. More
by Juel
Employees Worked With
Steven
January 29, 2021
Made an appointment to have my car's transmission serviced on 1/22/21. I had to wait 2 weeks for that appointment. Showed up as scheduled and was informed by the service advisor that they could not g serviced on 1/22/21. I had to wait 2 weeks for that appointment. Showed up as scheduled and was informed by the service advisor that they could not get to my car till Feb 3 but if I wanted I could just leave it there. Really? 2 weeks? This is not the first time I have had issues with AutoNation service department but I guarantee you it is the last. Will not buy another vehicle that has to be serviced by them. I would like to blame it on just this one service department in Torrance but ran into the same problems in the Denver area. Would not recommend any AutoNation to anyone. More
by tag
Employees Worked With
Ramy H
May 20, 2020
Service advisor was rude and lacked knowledge of my F-450. Mechanic did not install my fuel filter right and my truck turned off on the way home. Brought the truck back and they wanted to charge me for F-450. Mechanic did not install my fuel filter right and my truck turned off on the way home. Brought the truck back and they wanted to charge me for new fuel lines: What a joke More
by Jonathan
Employees Worked With
Jesse
February 03, 2020
Taking bad customer experience to a new low. Management suck I had a recall on my ford focus and I went there with the hopes to get it fixed. Mind it, I called a day earlier to make sure the technicians are avai I had a recall on my ford focus and I went there with the hopes to get it fixed. Mind it, I called a day earlier to make sure the technicians are available to handle the job before I visit them and I was assured they will fix it. I left my car, expected to receive a call later that day with an update but it didn't happen. Next day the technician was not available and the guy in the service center was clueless about the status of my car and said, I think its still not ready. After some back and forth, I got to know the work was not even started on my car.I got my car back just the way I left it. The guy wanted to check if I want to come again on Monday to get it fixed? Nope sir, never ever. Anyways, I had bad experience with this dealership in the past but still wanted to give it a try. Make me fool once, your fault, Make me fool twice, my fault. I've learnt my lesson. Never again. More
by sunn
Employees Worked With
Can't remember
December 09, 2019
1 star for service, they will try to overcharge you if you do not pay attention on your maintenance and warranty contract when you bought in beginning. DO NOT buy any extra maintenance or warranty...late you do not pay attention on your maintenance and warranty contract when you bought in beginning. DO NOT buy any extra maintenance or warranty...later they will still charge you again, and they do not care what you paid for in beginning... i will NOT recommend you service in this dealer. they are robbers.... 1 star only More
by Henry
Employees Worked With
Jason,Mike
