AutoNation Ford Torrance - Service Center

They Don’t replace DEFECTIVE parts. Please review this before leasing or buying your vehicle: I leased a 2017 Ford explore as I’ve done many times before. I’ve had many leases for m Please review this before leasing or buying your vehicle: I leased a 2017 Ford explore as I’ve done many times before. I’ve had many leases for many dealerships in the past. I’m 3000 miles of this vehicle I had a rear passenger LOL. This blowout was a cause of a defective tire. This was verified by a specialist in automotive repair in Torrance California. I brought my car down to Ford and showed them the blowout and they did nothing about it? At 20,000 miles I noticed the training was getting very low on all the tires. A few more miles and I began to see the radial tread’s of the tires? I was very concerned. The reason I really found this problem, as a hydroplaned through an intersection when the road was wet. I brought my car back down to the service at Torrance Ford and they said this is a defective tire and all the tires need to be replaced. I was getting ready for the tires to be replaced when the service manager stated I will have to pay for 100% labor 100% tax and 70 %Defective product?? I believe this is not right because the defective product is not my fault. The service manager and his colleague Diganta laugh at me and stated that I did not know defective product liability? Yes I’m not a lawyer, however I believe Lawyer would love a case like this.It is a shame that our local vendors and Torrance wouldn’t do the right work for a hard-working consumer that believes in the product. I still like Ford trucks and I repair and restore order for Broncos. If you’re looking for a lease and you don’t not want to have any service problems, don’t go to this dealership I would recommend if you would like a Ford’s, Go to another Ford dealership even if it’s a farther drive. Hopefully one day of the service manager at Torrance Ford will have another job and allow for us to keep its food name in the future. More

Horrible customer Service I called in to get an invoice for the service of my vehicle, which I paid for previously. I was on hold for the cashier for 15 minutes only to be disc I called in to get an invoice for the service of my vehicle, which I paid for previously. I was on hold for the cashier for 15 minutes only to be disconnected. When I called back i was placed into a voicemail. This is by far the poorest customer service! More

New Car Service is Terrible. I have taken my 2015 Ford F150 back to this dealership 3 times for a problem with brake noise. Each time nothing is found. Currently I have 7250 mil I have taken my 2015 Ford F150 back to this dealership 3 times for a problem with brake noise. Each time nothing is found. Currently I have 7250 miles driven on the vehicle, and the service technicians keep telling me they cannot find anything wrong with my brakes. My brakes make noise when I stop and the last time when taken in for the same problem (December 2017) the service technician wrote down as the problem, that customer feels a shift in weight when stopping. What I explained to the service technician was that when almost stopped, the brakes make a odd noise that has been happening for 32 months now. Either this dealership does not hire knowledgeable personnel or they don't care if existing customers keep purchasing the Ford Products. More

Rex my service guy Rex was awesome! He figured out the mistakes that the other service guy had done with my paper work and quickly fixed it! Had my car done on time and Rex was awesome! He figured out the mistakes that the other service guy had done with my paper work and quickly fixed it! Had my car done on time and gave me a convinent appointment. Thanks Rex! More

Great service! Mario Ibarra was very heplful on my service and he did a very excellent job in explaining what my truck needed attention. Recommend everyone to go to Mario Ibarra was very heplful on my service and he did a very excellent job in explaining what my truck needed attention. Recommend everyone to go to Mario. More

super service Miguel Pulido was cheerful, helpful and saw to all of my needs. The facilites are very clean and my car was washed before I left. P. Nitchman Miguel Pulido was cheerful, helpful and saw to all of my needs. The facilites are very clean and my car was washed before I left. P. Nitchman More

Scheduled Service Brought in the Escape for the 20k mile service. Naturally they tried to sell more services than was needed. What they did do was a good job on the req Brought in the Escape for the 20k mile service. Naturally they tried to sell more services than was needed. What they did do was a good job on the required stuff. The wait was expected. So overall a good experience. More

Good experience with service on my 1994 Explorer When I drove up to the service driveway on Friday-March 11, 2016, I was greeted right away by the Porter. He commented on how nice my Explorer looked. When I drove up to the service driveway on Friday-March 11, 2016, I was greeted right away by the Porter. He commented on how nice my Explorer looked. I let him know that I had a 7:00am appointment with PAUL GONZALEZ. He brought out PAUL from his office & he greeted me. He opened my car door & we both walked over to his office. He held the door open to his office for me and offered me to sit down. I let him know that I had coolant leaking from the engine area. He gave me an estimate on the repairs. He was going to do a FREE technical inspection on my SUV. I gave him my 10% discount coupon & he said that he will call me later that morning to tell me what he found. I was in and out of the dealership in 10 minutes! I got a call from him at 10:00am. He told me the problem, the cost and told me that it should be ready by Monday since they would have to order a part. The next day (Saturday) I found a phone message from PAUL saying that my Explorer was ready for me. What a surprise! But unfortunately it was too late for me to pick it up since I just came back from hiking in Griffith Park. I went on Monday before noon and PAUL greeted me with a handshake and explained to me all the repairs and the total cost. The $$$ amount was high but I was just glad that my Explorer was running like new again. Paul walked me over to the Cashier and he shook my hand again and wished me a good day and he gave me his business card. Beatrice was the Cashier that rang up my invoice and she called the Porter to have my Explorer brought out to me. Picking up my SUV only took me 10 minutes. The people that I came in contact at AutoNation Ford Torrance treated me with respect and with professionalism. I had a very nice experience with the Service Department personel. I would recommend this dealership to anyone in need of service on there auto. I was especially glad to have been serviced by PAUL GONZALEZ. That is the reason that I gave 4 stars to this dealership. More

This dealer is the closest to me and after my first visit I noticed the people that work their don't care to greet you or ask f you require any assistance. The second visit to this place I waited for about 2 I noticed the people that work their don't care to greet you or ask f you require any assistance. The second visit to this place I waited for about 20min watching the people that work at that ford dealership service center walk by and ignore the customers waiting. The excuse that the manager had was that they needed to finish paper work before they can assist anyone. More

I have been a Ford owner since 1996 and now own a 2005 Explorer. I have had all maintenance done at South Bay Ford and for the past two years at Power Ford Torrance. The service has always been excell Explorer. I have had all maintenance done at South Bay Ford and for the past two years at Power Ford Torrance. The service has always been excellent at both service centers, unitl today when I spoke with Fixed Operation Director Greg Murphy at Power Ford Torrance. Yesterday I had service on my vehicle, front brakes and oil change. I picked it up at 5pm and when I got home I noticed several small chips on the hood and windshield. This morning I returned to Power Ford and pointed out the chips to the service advisor. He began to try to rub away the small chips by saying something had gotten onto the hood, then realized the paint had chipped away. He referred me to the Operation Director Greg Murphy who began being very condescending by repeating my name several times and shaking his head then told me that I did it, asked how old is the car, said this happens when you drive, it could never happen here. He continued to shake his head as he spoke, as if I didn’t know what I was talking about. I asked if they test drove the car and that construction had been going on along the back road, he said I was “stretching” and that he takes no responsibility. He was finished with me at this point and said again that they take no responsibility. At this point I was getting pretty upset that after all of the business I have done with Ford and this how Greg Murphy decides to treat me, a customer. I never asked for anything to be replaced or fixed, I wanted to point out that I left my vehicle and something happened to it. Greg Murphy’s attitude and that fact that he pointed out twice that he’s been there “25 years and this never has happened” basically said that I was lying. When I asked for his card and said how bad his customer service is he told me to get off the property. The appropriate thing for customer service to say would be, “We are sorry this happened but we cannot fix or replace this but next time we’ll make sure it doesn’t happen again.” Not to make the customer feel like an idiot for bringing this to their attention. Mr. Greg Murphy may have been at his job too long and could use some customer service training to better his people skills. More