AutoNation Ford Torrance - Service Center

While cost was greater than competitors service was available as we waited which was essential for replacement of our car's dead battery available as we waited which was essential for replacement of our car's dead battery More

Great service, communication was on point, truck washed after!! couldn’t as for better experience. after!! couldn’t as for better experience. More

My service advisor Tom was so nice! he explained everything so well, the service was incredibly fast. he explained everything so well, the service was incredibly fast. More

Cathy was a very pleasant service person. Very happy and she was great . I always love coming to this dealership.!! Very happy and she was great . I always love coming to this dealership.!! More

Tom and the service department, was professional, and spoke clearly about everything I needed. I was comfortable. spoke clearly about everything I needed. I was comfortable. More

People were friendly and courteous. My vehicle was well maintained and I learned about Ford’s latest products. My vehicle was well maintained and I learned about Ford’s latest products. More

Service was great and love that I can drop off my car, take the shuttle home and return when I'm contacted that the service is complete. take the shuttle home and return when I'm contacted that the service is complete. More

Service was great. Pedro followed up and kept me informed. Had my service done while I waited. Pedro followed up and kept me informed. Had my service done while I waited. More

The service agents at AutoNation Torrance are leaps and bounds friendlier than the team at South Bay Ford. And although I probably purchased what seems to be the worst vehicle that Ford ever manufactured bounds friendlier than the team at South Bay Ford. And although I probably purchased what seems to be the worst vehicle that Ford ever manufactured [brand new Ford Escape 2014; coolant gasket issue left me and my child stranded on 110 freeway express lanes at under 60,000 miles; transmission had to be replaced shortly thereafter - it too left me on the freeway; received recall letters for both items AFTER I had already paid to fix them (a refund would be appreciated) and now the coolant is having an issue AGAIN - I'm sure I'll see another recall notice in the mail AFTER I've paid to fix this too] ... ... at least my exceptional service agent, Julian, was able to leave me feeling like I was an important customer. His energy and demeanor kept the situation from escalating further. So, definitely give Julian a pay increase or something. He is exceptional. I wish he worked for Toyota so that I could purchase my next vehicle from him. He is former military and knows so much about automobile mechanics. I appreciate him sharing a little of that knowledge with me and taking the time to listen to my frustration. This is why there is 5 stars for the dealer. If this were about Ford itself, ZERO stars. And if you can get this message to the manufacturer, I will be buying a Toyota soon, unless Ford can make me whole by refunding me for the above-mentioned expenses. More

Jesse, is one of the best service writers a dealership could hope to have working for them could hope to have working for them More