AutoNation Ford Tustin

Great service department. Bob always listens to our questions/concerns, communicates clearly and quickly. He has been our service advisor for years and trust him fully. Bob always listens to our questions/concerns, communicates clearly and quickly. He has been our service advisor for years and trust him fully. More

Very efficient and knowledgeable response to all questions and inquiries. Very professional service and excellent customer service. questions and inquiries. Very professional service and excellent customer service. More

Purchased a used car from this place. The process was smooth, and the customer service was excellent. The process was smooth, and the customer service was excellent. More

I have only dealt with the service side of the dealership. When I had an issue the sales manager handled the problem with class. I feel like I have been taken care of and not taken advantage of. T dealership. When I had an issue the sales manager handled the problem with class. I feel like I have been taken care of and not taken advantage of. The Lyft rides home and returned back to the dealer for pick up takes one problem away from the customer. More

I went in for repair of recall items for a 2023 Ford Bronco. The great experience I had from my service advisor Todd and the Service Manager Greg Murphy, making sure that all went well ,was much apprec Bronco. The great experience I had from my service advisor Todd and the Service Manager Greg Murphy, making sure that all went well ,was much appreciated! I will continue to bring all my Ford Bronco needs to Autonation Tustin Ford service center. More

I recently purchased a used Nissan Rogue from AutoNation in Tustin and had a very disappointing experience immediately after the sale. I worked with Brandon, and I didn’t leave with the vehicle until aft in Tustin and had a very disappointing experience immediately after the sale. I worked with Brandon, and I didn’t leave with the vehicle until after 8:00 PM the night of purchase. On the drive home, I realized the brake lights were not working, which made the vehicle unsafe and illegal to drive. I brought the car back the following day to have the brake lights repaired, and it wasn’t ready until the end of the day, when I picked it up around 8:00 PM again. That essentially used up two days of the courtesy return period right away due to an issue that should have been caught before the car was sold. Once I was able to get an independent inspection, the mechanic documented additional problems including a worn tie-rod end and a rear shock absorber leaking oil. I reported the findings promptly and provided documentation and photos. The dealership’s response was that the issues were “not safety-related” and that the car could be driven “for a long period without issue.” Instead of taking responsibility for repairs that should have been identified during the pre-sale inspection process, I was offered a reduced repair quote from $2,500 to $1,600, leaving me to cover a significant amount out of pocket. I chose to buy from a dealership rather than a private seller because I expected a higher standard of inspection and accountability. Unfortunately, that wasn’t my experience here. I strongly recommend buyers get an independent inspection immediately and ensure any issues are addressed in writing right away. More

Every time I visit this dealership, I go home happy and satisfied. They dispatch Lyft cars which makes my back-and-forth commute really easy. satisfied. They dispatch Lyft cars which makes my back-and-forth commute really easy. More

This dealer was prompt, upfront about service, responded to my concerns and made my experience much better than my previous experience elsewhere to my concerns and made my experience much better than my previous experience elsewhere More

Caren and Paloma at AutoNation are very professional and very helpful when buying a car. I would highly recommend very helpful when buying a car. I would highly recommend More