AutoNation Ford Tustin

Made an appt, went in with a blank check and no timeline and this dealership still managed to make it a bad experience. Completely unorganized, off schedule, and incomplete work. Made me go figure out what and this dealership still managed to make it a bad experience. Completely unorganized, off schedule, and incomplete work. Made me go figure out what (stock) parts I needed on my own. With all the ways business have evolved, how are dealerships still so terrible? More

They were easy to work with and very accommodating. Our salesperson, Pouya, came to sell us our car on his day off. I had previously met with him about 6 weeks before and I never felt pressured or bothered salesperson, Pouya, came to sell us our car on his day off. I had previously met with him about 6 weeks before and I never felt pressured or bothered. He went above and beyond to get me all the information I needed to make an informed purchase. More

My experience with service at this location is normally very good. My last visit had a mixed result. I scheduled my appointment online and listed the items I wanted addressed. The service rep. called and s very good. My last visit had a mixed result. I scheduled my appointment online and listed the items I wanted addressed. The service rep. called and said it was time for the 90,000 mile maintenance. I said okay, assuming that my other issues would be addressed, specifically the fact that my mirror and seat controls were not working. When I got the car back, I did not immediately try out the controls. It was the only the next day when I realized they hadn’t been fixed. I tried texting and calling the service rep. about the controls not being fixed. I have yet to hear from him. I have been a loyal customer since 1995 with several different Ford cars. I would expect a little more outreach. More

The Service Advisor Christian was excellent. He was easy to communicate with and pleasant. Making an appointment was another matter. I have been taking my car in to this dealership since I bought it five to communicate with and pleasant. Making an appointment was another matter. I have been taking my car in to this dealership since I bought it five years ago but the computer program didn't recognize my telephone number. When I called the number was for sales and they had no way of transferring the call to the service dept. More

Thank you Bob for helping me out with my car. You took away the stress with dealing with car issues. away the stress with dealing with car issues. More

Bob is just the very best he always calls me to update me on my F-150 on my F-150 More

Usually Service Department always keeps me updated, I had to call in twice for information this time. to call in twice for information this time. More

Every time I go in for service on my Ford Focus 2014 Bob Selff I very helpful, he is great! Selff I very helpful, he is great! More

The staff was very courteous and helpful. Car was completed on time as promised. Waiting area was nice and clean. completed on time as promised. Waiting area was nice and clean. More

This was a great experience. Christian was courteous and very helpful. He was promptly able to find the issue with the tires. very helpful. He was promptly able to find the issue with the tires. More