AutoNation Ford Tustin

I will say I started off disappointed however Britney completely changed my experience.They could not get my card done when my appointment was scheduled. Brittney reached out to me and got my car in and completely changed my experience.They could not get my card done when my appointment was scheduled. Brittney reached out to me and got my car in and serviced within a couple hours. I truly appreciated her going out of her way to make sure I was taken care of. More

This past December we brought our car in to the Autonation Tustin Ford Dealership due to it having a clunking noise when breaking or accelerating. After several hours, we were told that the clunki Autonation Tustin Ford Dealership due to it having a clunking noise when breaking or accelerating. After several hours, we were told that the clunking that we were hearing was more of a “feeling,” and that it is normal after being inspected by two of their mechanics. They said that one of them drove another of the same vehicle, and that was how they were able to determine that issue is normal. After four months of dealing with the clunking, and people asking what is wrong with our car, we took it into another local Ford Dealership. They were able to diagnose it without issue, and repair it under warranty. They did not seem to have problems with diagnosing this. We had to waste our time setting up an appointment, and arranging for my wife to pick me up, and take me to pick up the unrepaired, and misdiagnosed car. I'd be extremely hesitant to recommend, and will be avoiding Tustin Ford Autonation in the future because of this. More

Welcoming and helpful personal, good experience. Comfortable lobby to wait for your car. I was advised on recommended services and estimates. Comfortable lobby to wait for your car. I was advised on recommended services and estimates. More

Took the car in for service and factory recall. AutoNation performed the work promptly. When you reserve your service, ask for Christian. Great customer service by advising work to be preformed a AutoNation performed the work promptly. When you reserve your service, ask for Christian. Great customer service by advising work to be preformed and schedule required. More

My biggest problem is with contact. This is not the first time with this issue either. I dropped my car off in the morning and didn't get to speak to anyone concerning it until they w This is not the first time with this issue either. I dropped my car off in the morning and didn't get to speak to anyone concerning it until they were almost closed. I do realize they have many vehicle, but some sort of status shouldn't take all day. Even when the vehicle was completed, I was called late on a Friday after it had been there over a week. I was supposed to be informed when the parts arrived so I could at least plan for when it would be complete, but this did not happen. More

Quick welcome service, very sensitive to client’s needs. Good support and explanation in all questions. Thank you Good support and explanation in all questions. Thank you More

Great friendly service and worked with my busy schedule to make an appointment available on short notice. I will continue to use this dealership for service and hopefully down the road a new Ford! to make an appointment available on short notice. I will continue to use this dealership for service and hopefully down the road a new Ford! More

Fast, efficient, courteous. Christian was accurate and trustworthy as expected. I will request this gentleman again as my interaction with Tustin Ford moves forward. Christian was accurate and trustworthy as expected. I will request this gentleman again as my interaction with Tustin Ford moves forward. More

I recommend it, the treatment is very good and they take the necessary time to explain everything step by step the necessary time to explain everything step by step More

Very good service provided by Christian. 1) He took time to get pre-approved replacement of windshield with Element Fleet 2) He proactively called me to verify appointment 3) Also, appre 1) He took time to get pre-approved replacement of windshield with Element Fleet 2) He proactively called me to verify appointment 3) Also, appreciated that Christian / Dealership provided LYFT service to and from local office while vehicle was being worked on Finally --- dealership provided car wash AHEAD of when glass provider came to replace windshield More