AutoNation Ford Tustin

Service manger was nice and courteous once I spoke with her. When I pulled up my car when I got there, it took about 15 minutes before somebody came to see what I needed. It also took about three hours fo her. When I pulled up my car when I got there, it took about 15 minutes before somebody came to see what I needed. It also took about three hours for a simple oil change when I had an appointment. More

This is an updated review. Based on a courteous, professional conversation with General Manager, Scott Clement we are happy to have resolved our complaint. Scott met and exceed Based on a courteous, professional conversation with General Manager, Scott Clement we are happy to have resolved our complaint. Scott met and exceeded our expectations as to how to resolve the matter and we could not be more appreciative of his efforts. More

Excellent communication skills. Easy schedule arrangements and very attentive to detail including customer satisfaction. Follow up communication was excellent Easy schedule arrangements and very attentive to detail including customer satisfaction. Follow up communication was excellent More

My service rep, Christian was wonderful. He saw me within minutes of arriving, took care of my issue and kept me updated along the way. He saw me within minutes of arriving, took care of my issue and kept me updated along the way. More

They are working very actively. And most of all, they do their best to solve the problem. And most of all, they do their best to solve the problem. More

Salesman James was a professional. Dealership was clean and accommodating. However the process took over 5 hours yet I left with a less than 40% charge in my electric vehicle. Not idea Dealership was clean and accommodating. However the process took over 5 hours yet I left with a less than 40% charge in my electric vehicle. Not ideal when I am not completely set up yet at home to charge with the higher voltage. Love the car, do not enjoy the long process of receiving it. Especially without a full charge. More

Had a great experience with Daniel in the Service Department. Very informative in explaining things and options, making recommendations, and keeping me posted on status. Polite, courteous, prompt a Department. Very informative in explaining things and options, making recommendations, and keeping me posted on status. Polite, courteous, prompt and cost-conscious. More

My family has purchased six vehicles from AutoNation Ford and have had excellent experiences every single time we made the purchase. We are very pleased with our Sales Manager Robert and our Service manager and have had excellent experiences every single time we made the purchase. We are very pleased with our Sales Manager Robert and our Service manager Bob. The service is outstanding always showing great professionalism and a genuine care in meeting our needs. More

Savanna provided outstanding service. She was really professional and went the extra mile for me. The overall experience was great. This is not something I would have written about 12 mon She was really professional and went the extra mile for me. The overall experience was great. This is not something I would have written about 12 months ago. The service department has improved tremendously. More

So. ..my check engine light came on & I took my 2020 Ford Escape Titanium (hybrid) to figure out why a 2 year old car with only 29k miles on it had a chec ..my check engine light came on & I took my 2020 Ford Escape Titanium (hybrid) to figure out why a 2 year old car with only 29k miles on it had a check engine light come on... I've had Brittany as my service writer before so I went to her again because she's super nice... She got me a rental car (but said Ford may not pay for it [she has to say that just in case lol])... they ran the code & found it needed a new sensor... so they ordered it (& she told me then that the rental would be covered)... sadly the tech ordered the wrong sensor so I had to wait an extra day to pick up my car... no biggie since I was in the rental... because they were super busy, the wrong part being ordered & there was a holiday weekend in there, they had my car for 10 days...well...actually the 10th day was because the battery was dead & they had to replace it... I had already turned my rental in when we figured it out so Brittany had my car jumped... I drove it to work so I wouldn't be late & they sent someone to come pick it up so they could replace the battery... head scratcher, why does a 2 year old car need a new battery??? Then she sent a Lyft to pick me up from work so I could get my car & go home.... 5 days later, the check engine light came back on!!! OMG!!! So I drove it back over there & it was the same code...apparently there is a left & right sensor & the book says to replace one first (I can't remember if it's the left or the right lol) & then if the light comes back on to replace the other...if I were Ford I'd either replace them both or have separate codes for each sensor so a customer doesn't have to come back... anyways... she Lyfted me to work yesterday & then Lyfted me back to the dealer last night to get my car... on a side note, O'Reilly's broke my rear windshield wiper & I got the part & had it sitting on the seat & Brittany had a tech put it on for me for no charge!!! YAY!!! So I know this is long... but... Brittany is amazing... my car... while I love it... not so much lol... hopefully replacing the other sensor works & a check engine light doesn't come on in a few days... More