Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Ford Tustin
Tustin, CA
1,163 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,163 reviews
October 21, 2022
Just bought our second car here and service was fantastic. Quick in and out, along with some great communication throughout the process. Elmer was my contact over there, and he was great. My wife a fantastic. Quick in and out, along with some great communication throughout the process. Elmer was my contact over there, and he was great. My wife and I look forward to doing business with them in the future More
by kmurray
Employees Worked With
Elmer Lopez
October 21, 2022
Service coordinator Daniel always gets my Fusion thoroughly road-ready and gets me coupons and bargains every time. He is responsive and courteous. I wouldn’t take my car anywhere else! thoroughly road-ready and gets me coupons and bargains every time. He is responsive and courteous. I wouldn’t take my car anywhere else! More
by kthandley
Employees Worked With
Daniel Zamora
October 21, 2022
Very dissatisfied with the service and communication of Daniel or with Daniel decided to change service advisors. Do not care about my vehicle or communicating with me on what was going on vehicle is ready Daniel or with Daniel decided to change service advisors. Do not care about my vehicle or communicating with me on what was going on vehicle is ready but not notified for two days later More
by Universal
Employees Worked With
Daniel
October 14, 2022
I have taken 2 different vehicles to this dealer over the years and have always found them very professional, nice, and they make everything easy from scheduling to picking up the vehicle. Daniel helped me o years and have always found them very professional, nice, and they make everything easy from scheduling to picking up the vehicle. Daniel helped me out this week. He gave me his expert opinions and recommendations. Very happy with this dealership! More
by Las55
Employees Worked With
Daniel
October 14, 2022
Excellent customer service! !! I had a concern, so I contacted Greg Murphy (the Service Director). He listened to what I had to say and took care of the issue. I'm very please !! I had a concern, so I contacted Greg Murphy (the Service Director). He listened to what I had to say and took care of the issue. I'm very pleased with the work they have done on my car, and I will continue to go there. More
by jhenke624
Employees Worked With
Daniel (in service dept.), Greg Murphy Service Director)
October 14, 2022
This is by far the worst dealership experience I've ever had by far. I bought a used BMW from them and loved it until I left the dealership and had warning signs come up on the monitor. When I took the car had by far. I bought a used BMW from them and loved it until I left the dealership and had warning signs come up on the monitor. When I took the car in for service the next day they told me that it was a easy fix by updating the cars infotainment system with a CD from BMW. So after a few days I then get told that it needs to go get serviced at the BMW dealership because they were not equipped to fix the issue. After a few days I come back thinking I'm picking up my vehicle and returning the loaner car that was given to me. Just to have them come and tell me that there's no fixing what ever issue the car had and that it was a recall that bmw hadn't figured out how to fix! Ummm excuse me? I said.... So after they told me this they informed me that I was going to have my contract voided and given back my money for the down payment. So at this point I'm super frustrated and disappointed because that car was going to solve a lot of different issues for and then taking jt away was the worst possible outcome ever. Considering I was on the verge of unfortunately becoming homeless. I offered to fix the vehicle my self and they refused to accept any other possible outcome that would be in my favor. A few more days go by and I had to stop and return the 2nd key. I find out the car had sent to BMW and was out of the service department. They also ran my boyfriends credit for some weird reason when the vehicle was being purchased in my name with him just paying with his own debit card for me. I'm not sure if it's some kind of discrimination towards him because of his race but no one asked them do do that at all and it came up in his credit report. So I asked a auto nation employee who I had been dealing what would become of the car I was then told that it would be sold of at AUTO NATIONS auction sales. What?! So your telling me that I couldn't keep my car or go get it fixed my self but you guys can go to bmw have it fixed for free then decide hey she only put down $1000 and we makred down the car because of this issue let's terminate her contract and sell it for double what she payed for this beautiful car. It's the most shady underhanded business practice I've ever seen in my life. When I threatend legal action the dealership for super defensive and aggressive with his they dealt with me. I didn't have a way to get around so I had to keep using the rental vehicle that they had put me in coming out the pocket even more money for the deposit. I kept having to use the rental for a few weeks and almost got arrested along with my boy friend because the rental place that works with AUTO NATION reported it stolen!! Even with me checking in every other day making sure they were okay with me holding the rental until I found my own car and every time I called there was no issue at all. The brakes on the car also went out while driving the rental and could have potentially kill led me or my boy friend while driving! This situation was and still is a nightmare I can't seem to wake up from even till this day. Please beware and be alert when purchasing a car from AUTO NATION if Tustin! It could be you next!!! More
by mendozainc21
Employees Worked With
Zachary Vasquez
