Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Ford Tustin
Tustin, CA
1,162 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,162 reviews
July 20, 2022
I am very satisfied and received the car ordered last November from the dealership. Dealership has clean showroom. I feel comfortable since it was not crowded and relieved my worry about Covid exposu November from the dealership. Dealership has clean showroom. I feel comfortable since it was not crowded and relieved my worry about Covid exposure. Purchase documents are signed and was able to drive the car home. More
by calvintint61
Employees Worked With
Elmer Lopez
July 18, 2022
Worst Experience Ever! Purchased a certified pre-owned '18 Ford Focus with low mileage & an extended 100K mile powertrain warranty in Feb 2019. Immediately starting havin Purchased a certified pre-owned '18 Ford Focus with low mileage & an extended 100K mile powertrain warranty in Feb 2019. Immediately starting having major issues with automatic powershift transmission including shuddering, hesitation, improper shifting etc. Brought it into service 4 different times and each time service replaced the clutch (not trans). Each time the car would work for a short period and then the issues would start again. Very frustrating with the time and hassle but at least Ford addressed the issue. Started experiencing same problem and brought car into service in May '22 to address same issue and get general service and oil change. They kept the car from Thurs to Monday (and apparently used for personal errands as I found a receipt in the cup holder) called me on following Monday and told me they "couldn't find anything wrong with the car". Obviously I would not go through the headache, time off work and hassle to take the car in if the issue was not significant. After 3 days of arguing with the service advisor (who also claimed the car was not under warranty even though it is clearly documented on my sales receipt) I made appt to pick the car up. When I picked the car up, the service advisor was "not in until later" even though I had an appt with him, no one else could assist me and no one could tell me if they performed the other services..oil change etc. There was no service record in the system, no invoice etc. They said they would email me later which they never did. They just handed me the keys without asking for ID or anything and I drove off. Later that day I called and spoke with the assistant general manager who expressed concern over my experience and lack of service record, invoice etc. (I also mentioned about my car being used for personal errands) and assured me he would look into it and get back to me the next day which he never did. The whole experience was extremely shady. We believe they do not have the parts to perform the warranty repair so they instead chose to conceal the fact that ever brought the car in in the first place. More
by Kathleen
Employees Worked With
Christian
July 18, 2022
Patient, professional, and friendly people throughout the entire buying process- even people I wasn’t working with directly were friendly. Thanks, Frank and the entire team. Loving my Bronco Sport. entire buying process- even people I wasn’t working with directly were friendly. Thanks, Frank and the entire team. Loving my Bronco Sport. More
by Kris10
Employees Worked With
Frank, now I’ve forgotten the finance guy’s name but he was awesome
July 15, 2022
Mine was a wonderful car buying experience in this strange and difficult car buying time. Elmer Lopez was extremely helpful during the lengthy wait for my new Mach-E! It was a pleasure working with El strange and difficult car buying time. Elmer Lopez was extremely helpful during the lengthy wait for my new Mach-E! It was a pleasure working with Elmer and he made the purchase process go faster than the 3.5 months wait seemed. He updated me often and always took my calls when I had questions about production, delivery dates & drove home with my new Mach-E. He stayed long enough & helped me with the IT set-up, readying to leave for a weekend trip! Great group to work with during purchase, set-up & delivery! More
by boelschlager
Employees Worked With
Elmer Lopez
July 15, 2022
I had my car in for a recall and everything went smoothly. The people were courteous and the work was done on time. I would have given them five stars, but they had recorded my phone number incorrec smoothly. The people were courteous and the work was done on time. I would have given them five stars, but they had recorded my phone number incorrectly. It was caught when I dropped the car off, but if it had not been caught they would not have been able to get a hold of me, which could have led to delays and my needing to call to them. More
by joe
Employees Worked With
I don't remember
July 15, 2022
They are always great! They get me in/out as quick and painless as possible! They never try to pressure me in any way to do any unnecessary repairs. They get me in/out as quick and painless as possible! They never try to pressure me in any way to do any unnecessary repairs. More
by Dscotthobbs
Employees Worked With
Brittney
