AutoNation Ford Tustin

Bob in the service department gives us top notch care! We continue driving further so that we can have access to this type of service. We continue driving further so that we can have access to this type of service. More

Tustin Ford took great care of me from arranging the appointment through delivering my car back to me after service. All of my questions were answered and my truck was nice and clean. They invoices me o appointment through delivering my car back to me after service. All of my questions were answered and my truck was nice and clean. They invoices me only for what we discussed at the prices quoted and they finished on time. You get exactly what you’re promised here. More

They take care of me every time I have a issue. I like my sales men Robert and Bell and Christian Thanks for all you do I like my sales men Robert and Bell and Christian Thanks for all you do More

Good evening, I feel that Bob Selff, and his team did a outstanding job. The car was taken care of and came back clean n neat! did a outstanding job. The car was taken care of and came back clean n neat! More

This dealership has amazing staff that take there time listening to your concerns. Mr. Murphy was able to assist me in the right direction and find me immediate help. I will be going back, to add some doo listening to your concerns. Mr. Murphy was able to assist me in the right direction and find me immediate help. I will be going back, to add some door steps to our company work trucks. More

David Tach helped me out on my visit in the service center. He was super friendly and professional. Even though they were busy, for the 4th of July weekend, he took the time to follow up with me to mak center. He was super friendly and professional. Even though they were busy, for the 4th of July weekend, he took the time to follow up with me to make sure I knew what was going on with my car and gave me an update as to when my car would be ready. I'd definitely recommend this dealership as I've used their services before and have had nothing but good experiences. More

The service was done in a timely manner, however, I was disappointed that the service dept did not inform me that they damaged my driver side door armrest. Understandably, if the service dept had owned up disappointed that the service dept did not inform me that they damaged my driver side door armrest. Understandably, if the service dept had owned up to it i would have expected the dealer to repair it. Since you did not and I did not notice it when I picked the truck up I have no recourse other than to tell you in this survey that you damaged it More

Already used a OBD reader and got codes for issues with my car. I already knew what parts I wanted replaced. Very specific I wanted these 3 parts replaced to save time on them "diagnosing". I also read up my car. I already knew what parts I wanted replaced. Very specific I wanted these 3 parts replaced to save time on them "diagnosing". I also read up and watched other videos of these fixes being done, fairly simple job not complex removal of other parts. I just don't have the space or tools myself. The parts are also fairly cheap about 100 or less if you buy it yourself. Though going to the shop average was about 700-1000 to get these issues fixed based on my research and readings. When I got to the dealer I scheduled a time for 8am and I get there and 1 car ahead. But no one helped either of us for almost 50 minutes. Workers walking around just ignoring us. If people have scheduled times I expect service reps there ready to actually do their job. They still wasted time with a diagnostic I didn't need/want. It took 2 days for them to basically say I needed xyz replaced...yes I already knew that. Then a ridiculous estimate around 1600 for the repairs for a job that would take someone 1 hour to do with parts not more than 400 had I bought them myself. I thought it was ridiculous price gouging and it took them another 2 days to do the job. I think the actual work done was good as issues with the car are gone now. But the execution and communication is absolutely terrible. Customer service 1 star - Service reps communication was terrible. I had to always ask for updates and wait hours for a reply. Initially giving total estimated costs without any itemization breakdown. Quality of Work 2 stars - Only because issues seems fixed but the time it took to "diagnose" and fix is absolutely unacceptable. Friendliness 5 stars - When you're actually there and they aren't ignoring you their demeanor is friendly. Price 1 star - Complete rip off on price. Charge 3 or 4 times the amount if you buy parts yourself. More

My wife and I had dealt with multiple Ford dealerships and were tired of the back and forth, deceitful sales tactics, absurd dealer markups / add ons, lying salesman (and managers), lack of transparency, and were tired of the back and forth, deceitful sales tactics, absurd dealer markups / add ons, lying salesman (and managers), lack of transparency, and in general complete lack of customer service. We had contacted nearly every Ford dealership in Southern California and were very displeased with our experience. Having prior sales experience, I was well aware of what to look out for and just how shady dealerships can be. The vast majority of dealerships PREY on car buyers and their lack of knowledge in the car sales business. That having been said, our experience with Sean and Israel at Auto Nation Ford in Tustin BEYOND exceeded our expectations. There was no back and forth, we were given a fair price right out the gate, no hidden fees, and these two acted as though they were taking care of us on a personal level. I really wish they would have been my first phone call, because knowing what I know now they would have been the last. So much time and headache would have been saved! I was really impressed with Auto Nation Ford in general and would highly recommend them to anyone looking to purchase a Ford or other used vehicle. I want whoever is reading this to know that I was not paid, asked, offered incentives, etc. to write this review, this is purely because these men (Sean / Israel) and this dealership as a whole provided a service and sales experience that is worth recognizing. I would be more than willing to refer my friends and family to these salesman and this dealership and would have complete confidence that they would be taken care of! Please contact them, I assure you - you will not regret it. Do yourself a favor and stay away from Sunrise Ford, Ken Grody, and Gosch! More

Great customer service and very polite and helpful representative. The whole process was as smooth as possible and with the decent price offered, it made the whole process faster and more desirable. representative. The whole process was as smooth as possible and with the decent price offered, it made the whole process faster and more desirable. More