AutoNation Ford Tustin

The dealership was kind and courteous to let me bring my dog in to complete the purchase of my car. They worked with me to get everything where I wanted it to be. Thanks guys dog in to complete the purchase of my car. They worked with me to get everything where I wanted it to be. Thanks guys More

The service department does not have very good communication. Hard to get direct contact with the rep. and it is a hassle going through their call system. They do make up for it when you complain communication. Hard to get direct contact with the rep. and it is a hassle going through their call system. They do make up for it when you complain but I would rather just not have to go down that path. Part of the issue is the lack of parts available but I do not fault them for that. They need to do a better job proactively calling or texting the customer on the status. They had my car for three or fours days and I was without a rental and then they tell me they looked at it and it will be a couple weeks to get the part I need. Do not schedule an appointment to service the vehicle and then not look at it for three days. Instead just schedule the appointment for the day you have time to actually do the work. More

I had a wonderful experience while visiting the dealership. Everyone was polite and professional. I would recommend. dealership. Everyone was polite and professional. I would recommend. More

I bought a F150 Platinum for MSRP. It was quick and easy. The vehicle was in transit, so I signed a contract in about half and hour. When the truck hit the lot, I showed up went to the finance office easy. The vehicle was in transit, so I signed a contract in about half and hour. When the truck hit the lot, I showed up went to the finance office and was out. The truck is a marvel and the dealer was great. More

Service was great, Andrew was great. Thanks you thank you thank you thank you thanks. thank you thank you thanks. More

Asked for a PPI (pre purchase inspection.) Made the appointment a head of time. When we were late, they accommodated us without hesitation! Thanks! appointment a head of time. When we were late, they accommodated us without hesitation! Thanks! More

Service department is fast efficient and friendly. Couldn't ask for a better representative than Christopher. They got the job done in the amount of time I was told and I paid for it on the spot inste Couldn't ask for a better representative than Christopher. They got the job done in the amount of time I was told and I paid for it on the spot instead of having to Trump through the dealership to find another person to take the payment. More

Great and east dealership to work with. Sammy in sales was extra helpful and made the process seamless. was extra helpful and made the process seamless. More

This dealership has it all together. I was in early for a service and they surpassed all my needs but getting it done fast. After driving my truck home, it felt like a completely different truck. So hap a service and they surpassed all my needs but getting it done fast. After driving my truck home, it felt like a completely different truck. So happy with my experience. More

I purchased a used BMW X5 on Dec 20, 2021 from AutoNation Ford Tustin and had a very bad experience because of dealer issues relating to undisclosed mechanical problems and lack of customer service. I return Ford Tustin and had a very bad experience because of dealer issues relating to undisclosed mechanical problems and lack of customer service. I returned the BMW X5 on January 5 through the dealer's return policy but would like to explain why i gave this dealership a 1 star. Although the dealership did refund my down payment and cleared the car loan through the finance company, I still have not received a reimbursement for the initial car payment I made towards the car loan on Jan 3rd, 2022. It has been almost 30 days and I have NOT received reimbursement for the initial car payment. I have also not been made whole for all the inconvenience of this warped experience. The issues regarding the purchase of the X5 are many. Let's start with the 10 day delay of actually taking delivery of the car (Dec 20, 2021 - Jan 1, 2022). I was told by Brandon and Zachary (used car dept) that the reason for the delay was that the parts were on order. When I asked Zachary (used car sales manager) which parts were on order, he said windshield wipers. Then, David M (used car sales manager) stated that a detail of the car needed to be done before I could take delivery on Dec 31st. When I came out to inspect the car on December 31st it was still not ready and I submitted pictures of the reasons why so this delayed my taking delivery of the car again. I submitted pictures of a stain in the rear compartment, torn upholstery behind the seat, and lack of car being cleaned to the sales management. Then, I decided to take delivery of the car despite these problems since Zachary assured me they would be taken care of by Friday Jan 7th. So, I finally took delivery of the car on Jan 1st. However, the previously agreed to spare tire that was supposed to be included was still not ready because it was "on order". Also, the interior was not detailed because the detail contractor "has been out for two weeks". I was relying on Zachary's word that all these issues would be remedied on Friday, January 7th. Then, I discovered a previously undisclosed mechanical problem with the engine losing power while driving (on Jan 4th) which was the coup de grâce for me so I ultimately returned the vehicle on Jan 5th after losing all hope for the purchase. So Many red flags for this dealership. Overall, this process was unpleasant, frustrating, confusing, and something I never want to experience again. I am still waiting for a reasonable explanation as to what happened. I was never given an apology by anyone (until Zach finally said sorry via email) and was not even greeted by any of the sales management team upon returning the car. Again, this entire experience was a nightmare and I believe I should be compensated for the inconvenience. The time, expense, frustration, and lack of professionalism at AutoNation Ford Tustin is something I will never forget. I would recommend anyone who is thinking about buying a car from AutoNation to buy it from CarMax instead because CarMax has a 30-day return policy (instead of AutoNation's 5-day return policy). CarMax also gives you an extra month until your first payment is due. More