AutoNation Ford Tustin

Friendly and courteous staff. Everything was straight-forward. Elmer Lopez our salesperson was exceptional. Made the sale experience enjoyable. straight-forward. Elmer Lopez our salesperson was exceptional. Made the sale experience enjoyable. More

Dylan was very professional & patient. His follow up to find a Bronco and keep me updated on when it was ready for pick up was appreciated. find a Bronco and keep me updated on when it was ready for pick up was appreciated. More

Christian understood clearly my questions about fixing the flat tire and doing the 75,000 mile service. He provided good information about the services and understood my preferences. the flat tire and doing the 75,000 mile service. He provided good information about the services and understood my preferences. More

Good experience. Salesman and finance specialist worked well with us. The salesman went over and beyond to find find us the vehicle we were looking for. He drove out of town on Christmas Eve to get the car well with us. The salesman went over and beyond to find find us the vehicle we were looking for. He drove out of town on Christmas Eve to get the car and bring to us.. More

Excellent communication during my service visit. Everything was completed on time as expected. They provided a Lyft to my office allowing me to work while my truck was serviced. This made the app Everything was completed on time as expected. They provided a Lyft to my office allowing me to work while my truck was serviced. This made the appointment so easy and did not interfere with my job. More

I had my F-150 truck serviced at Auto Nation Ford in Tustin. My service writer was Bob Selff. He is the best representative of a customer service individual that I have ever dealt with. My truck was tak Tustin. My service writer was Bob Selff. He is the best representative of a customer service individual that I have ever dealt with. My truck was taken care of and the issue resolved. Fantastic experience. They do it right. More

I took my F-150 in for service and the experience was very pleasant as Daniel took care of me and had everything setup in a timely manner! very pleasant as Daniel took care of me and had everything setup in a timely manner! More

My service advisor was very helpful, accommodating and professional. He explained everything that my vehicle needed to be worked on. professional. He explained everything that my vehicle needed to be worked on. More

Started the purchase online and text message by confirming availability and price. Completed the purchase at dealership. Transaction was easy and quick. confirming availability and price. Completed the purchase at dealership. Transaction was easy and quick. More

Autonation Ford Tustin service department was the 4th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down the best Ford service department between Long Beach and Irvine. Christian was my service advisor, and as others have said here, he is professional and honest. He told me it would take two days to diagnose issue, and true to his word, he called me two days later and his mechanics had even fixed the issue by then. All Ford service dealers experience a heavy volume of traffic. It’s not reasonable to expect service as quickly as one would get at a smaller repair shop, and I think one should bear that in mind. What is NOT acceptable is poor communication, overpromising, and underdelivering as was my experience at Tuttle Click Irvine, HB Ford, and Worthington. If you are in need of warranty repair I heartily recommend Autonation Ford Tustin. My A/C is blowing nice and cool now! Great work guys and gals!! More