AutoNation Ford Union City

Customer service was superb. Ms. Cynthia was extremely helpful and patient. I would highly recommend this dealership for future car buyers Ms. Cynthia was extremely helpful and patient. I would highly recommend this dealership for future car buyers More

GO SOMEWHERE ELSE! !!! Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into !!! Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into them which we had an agreed upon price and they came back with something totally diffeent. The car I was selling was almost new and they stated it needed brakes, had scratches, etc...xx.. No of which true. When I made my argument was just handed back my keys and told "obviously you dont want to listen". And I will have to agree I do not like to listen to xx. Did not provide the salespersons name because I feel he was also a victum of lies. Atleast I hope he was. Atlanta has plenty of Ford Dealers, chose another one. More

Dealership was very friendly, non aggressive and a pleasure doing business with them . Looking forward to next time and highly recommend them . pleasure doing business with them . Looking forward to next time and highly recommend them . More

Very much a one way deal. They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with the rest of our products. We never received our ford points for the purchase and still waiting on floor mats that should have come with the vehicle from the dealer. It took over 3 weeks to sort out why we couldn't get our pro 80 am charging port that should have come with the vehicle. This will be my last purchase at this dealership. We are in contact with GM and that doesn't seem to help much. Still waiting to hear back from them on the ford points and the floor mats. May be a lost cause but they should honor their deal all the way through. We did our part. They need to do theirs. More

On December 28th, went to the Dealership at 2:30pm to get my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car and said it will be ready in a few hours..a few hours later, he came back to see what's the status of my vehicle and never came back to inform me of anything..all the time i'm still in the waiting room..around 6:50pm, anothing worker came and ask me what vehicle i was waiting on. 2017 Ford fusion..he came back and told me it will be ready in 15-20 minutes..30 minutes past and another worker finally brought my car to the front and said NO BODY KNEW anything about the work on the car..very, very disappointment and poor poor service.. Never got an email or call for the inconvenience and communication.. More

Very prompt service as soon as I got there, very friendly staff, was there an our & my car was ready to drive away. staff, was there an our & my car was ready to drive away. More

My initial review would have been excellent. I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the d I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the day of the purchase. I should not have been signing papers at that time because I was not totally focused. I found later that I signed for a loan period and rate that I did not want. I know that this could have been rectified, but I did not get cooperation from the staff at this particular branch. I was willing to work out a solution to my problem, but that did not happen. Because of that, I can not recommend anyone to do business with this branch. I estimate that I will be paying an extra $15,000 for this vehicle. More

I recently had a disappointing service experience at the dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timefra dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timeframe. However, when I called to check on the status, I learned that the parts were on backorder with no clear timeline for arrival. Unfortunately, the dealership does not offer loaner vehicles, even for extended waits like mine. They stated they require keeping customer cars for a minimum of 3 days any time troubleshooting is needed. Going a full week without transportation placed a heavy burden on me and my family. Throughout the three weeks it ultimately took to get my car back, I felt communication from the dealership was sorely lacking. I had to continuously call or visit in person just to get updates about my vehicle. In the end, the only repairs done were a battery swap and new alternator install – certainly not three weeks of work. The service advisor, Joseph, was friendly, but the communication gaps and delays were unacceptable. Given the experience, I will not be returning to this dealership for service again. I hope they will improve communication and transparency with customers in the future. More