AutoNation Ford Union City

Really bad service making promises and not keeping them. I waited a whole week for a vehicle that never showed up. I waited a whole week for a vehicle that never showed up. More

I Bought a truck there. Used. But I thought they did some type of bumper to bumper check on it... that's what I get.. bought it on a Saturday, got it on Sunday. Drove it fo Used. But I thought they did some type of bumper to bumper check on it... that's what I get.. bought it on a Saturday, got it on Sunday. Drove it for a week, the transmission goes out that following Monday. They tell me they are backed up and it'll take a month and half to get to it.......asked if i could just trade back in.... they tell me " it's already been 5 days" their new cars might be better. But after buying a truck for 20,000 ypu would think I would get at least 15 days before it going out and costing me a a thousand more on a rental for the next couple of weeks. Like I said, their new cars might be better, but I'll never shop there again and I'll tell everyone I know not to ever shop there. There's plenty of more ford dealerships around More

Every one at the dealership was super nice. They gave me a good deal on my trade in and they were able to combine some rebates for a good deal. They gave me a good deal on my trade in and they were able to combine some rebates for a good deal. More

Worst customer service ever, 7:30 appointment. Told to leave vehicle at service center, given multiple estimates of cost ,and completion time, was unable to speak with my customer service person,w Told to leave vehicle at service center, given multiple estimates of cost ,and completion time, was unable to speak with my customer service person,was told I would receive a call back,never received any response.I finally called in to see what time repair would be finished, was told my service person had left for the day,I took an Uber to dealer only to find nothing had been done, the drivers seat was in a laid back position, and additional miles were on the odometer.I will never set foot in the auto nation service center ever again.and I will advise anyone else not to.Totally unacceptable More

Incompetent mechanics. The last time I went for service I said that I would not return I returned and it was no better . I paid for the Works. My tires were not rotated. The last time I went for service I said that I would not return I returned and it was no better . I paid for the Works. My tires were not rotated. My fluids were not topped and my return service date of the odometer had already passed. I am to return on 232,000. My odometer reads 234,000. I marked my rear tires before I gave them my car. They were still on the rear The manager was nonetheless. He was only full of excuses I will not be bad. I feel the mechanic may have stripped my oil plug or something of the nature He told me that zi had a massive oil leak. I park in my garage. I didn't have any leaks before going there There was someone else complaining to the rude manager prior to me having my opportunity I will not be going back. More

Service received was above and beyond. The technical support was excellent. All my concerns about my car break down was resolved in 2 hours. I am a happy customer. The technical support was excellent. All my concerns about my car break down was resolved in 2 hours. I am a happy customer. More

Took my truck in on Friday and said would look at and advise by Wed. I picked up on following Friday. Never looked at or let me know that they haven't. advise by Wed. I picked up on following Friday. Never looked at or let me know that they haven't. More

Customer service was superb. Ms. Cynthia was extremely helpful and patient. I would highly recommend this dealership for future car buyers Ms. Cynthia was extremely helpful and patient. I would highly recommend this dealership for future car buyers More

GO SOMEWHERE ELSE! !!! Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into !!! Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into them which we had an agreed upon price and they came back with something totally diffeent. The car I was selling was almost new and they stated it needed brakes, had scratches, etc...xx.. No of which true. When I made my argument was just handed back my keys and told "obviously you dont want to listen". And I will have to agree I do not like to listen to xx. Did not provide the salespersons name because I feel he was also a victum of lies. Atleast I hope he was. Atlanta has plenty of Ford Dealers, chose another one. More