AutoNation Ford Westlake

The work was completed in a timely manner and at a fair cost. My favorite part was that they used Lyft to drive me home/back. cost. My favorite part was that they used Lyft to drive me home/back. More

Great customer service and they folks at Autonation Westlake are very personable and make the whole experience very easy and pleasant. Westlake are very personable and make the whole experience very easy and pleasant. More

My wife and I bought a used explorer from AutoNation ford Westlake, this is the fifth car I have purchased from them, every time never any pressure, polite courteous and they work with you on what is availab Westlake, this is the fifth car I have purchased from them, every time never any pressure, polite courteous and they work with you on what is available at any of the AutoNation locations. More

I would recommend this dealer simply because I would recommend the salesperson (Gary)... if Gary went to a different dealership... I would then purchase from that dealership... recommend the salesperson (Gary)... if Gary went to a different dealership... I would then purchase from that dealership... More

Brought in for service. My wife picked up car drive home and parked in driveway. Next day I go to go to work and there is a dent in driver’s door. Contacted service and stil My wife picked up car drive home and parked in driveway. Next day I go to go to work and there is a dent in driver’s door. Contacted service and still waiting for reply. It’s been a week and nothing. More

Detail completed same day vehicle was dropped off. Gary did a great job taking care of it ASAP Gary did a great job taking care of it ASAP More

Though they didn’t have all my info, they looked into the situation and resolved the problem situation and resolved the problem More

Beware! !!! Don't trust their safety check, I bought a 2011 Mazda and took it to my mechanic. Both back brake calipers were sticking and need replaced, didn't !!! Don't trust their safety check, I bought a 2011 Mazda and took it to my mechanic. Both back brake calipers were sticking and need replaced, didn't check fluids and the radiator reservoir was empty and radiator is leaking and has to be replaced. My mechanic popped the plastic engine cover off that took a whole 2 seconds to do and it was full of tree debris that was completely dried out and very hot, could have caught fire...exhaust safety heat shields are gone. Not much of a safety check and easy, every day stuff that is supposed to be checked to give you piece of mind. General Manager was informed, did nothing at all, not even an offer for some free oil changes or something to make up for their terrible safety check they completely messed up. He also made the salesman call me instead of calling himself. No empathy or apologies from management. Only one good thing about my visit, the salesman Danny Coffey. He was empathetic but had no control over the situation. More

I have been a customer since 2014. Never had a poor experience. Ashley makes sure things get done right and in a timely manner. Automation Westlake rocks! Never had a poor experience. Ashley makes sure things get done right and in a timely manner. Automation Westlake rocks! More

Excellent experience from the moment I stepped inside the dealership! First, the salesperson (John Conrad) was prompt and listened carefully to what I was looking for and quickly found two vehicles for me t dealership! First, the salesperson (John Conrad) was prompt and listened carefully to what I was looking for and quickly found two vehicles for me to test drive. He took me on two test drives and then went over the features of both vehicles with me. I explained I was still looking at a few other models that are not Fords and I needed some time. He understood, there was no pressure. When I returned the next day, John was not working, but I was able to take the vehicle I was interested in on another test drive by myself. The following day I returned to make the purchase. Everything went smoothly, and because they give your their best price there is no pressure to haggle. John was amazing! I wholeheartedly recommend this dealership. More