Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

AutoNation Ford Westlake

Westlake, OH

Overview
Reviews
Vehicles
4.7
1,061 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
Contact Dealership
View Awards

23775 Center Ridge Rd.

Westlake, OH

44145

Directions

By Type

Showing 1,061 reviews

June 19, 2023

Scheduled an oil change for 3pm and informed the dealer would be waiting. Truck didn't move till after 4pm. Still no word from my service writer. After almost 2 hours my truck comes back. I have a white f1 More

by Rtodd0207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron was the service writer, don't know any others
Report | Print
Jun 23, 2023 -

AutoNation Ford Westlake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Westlake. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.

June 16, 2023

Will the salesman was great! The service and detailing was good not great on the Mustang I took home. More

by Lilsiswoodson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will
Report | Print
Jun 22, 2023 -

AutoNation Ford Westlake responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 16, 2023

Great service. I've been a customer for a couple years and my last visit was great as usual. Prompt, friendly and quality work. Mike S. More

by msledz1082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Report | Print
Jun 22, 2023 -

AutoNation Ford Westlake responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 13, 2023

Been going there for many years and the service remains top notch each time. People are fabulous More

by Nance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Szali and Hans W
Report | Print
Jun 22, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 12, 2023

Prompt and courteous. Did the work promised and had the car ready for pick up on time More

by rdanchik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jun 15, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Jun 15, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 11, 2023

I was told when arriving at the dealer that our service visit was cancelled. They still serviced the vehicle, but they had never notified us of any cancellation. I had received confirmation of the visit More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Jun 14, 2023 -

AutoNation Ford Westlake responded

Hi Ron, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (440) 296-3019. We'd appreciate the chance to make your experience a positive one.

June 09, 2023

Everyone who assisted me when purchasing my vehicle was incredibly pleasant and professional! They answered every question I had clearly and patiently, and they worked with me to ensure the process was as More

by James Zednik
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando, Mark
Report | Print
Jun 13, 2023 -

AutoNation Ford Westlake responded

Hi James, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

June 08, 2023

Highly recommend this dealership. Purchase experience was very positive. All staff were kind, helpful, and personable. More

by barbharrell83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jun 12, 2023 -

AutoNation Ford Westlake responded

Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

June 08, 2023

Horrible incompetent service department do not use I think they are using porters for mechanics More

by Jjereb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harrison
Report | Print
Jun 12, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.

June 08, 2023

Danielle was very helpful and professional. She is a real asset to your business. I will be glad to return in the future. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Jun 12, 2023 -

AutoNation Ford Westlake responded

Hi Steve, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Thank you so much for being one of our valued guests and we look forward to your next visit!

1
...
14
15
16
...
107