AutoNation Ford Westlake

Terrible experience. Made service appointment for defective tailgate latch on F-150. Received recall for tailgates opening on their own. It did that and then stopped open Made service appointment for defective tailgate latch on F-150. Received recall for tailgates opening on their own. It did that and then stopped opening at all. Their scheduling department informed me that everything was covered at no cost and that they had my VIN number and would order in the parts and have them at the Steelership for the repair. Received a text and then a call asking me why I brought the truck in for repair. Then was told there would be a $150 mandatory diagnostic charge, then they wanted over $560 plus tax because the part required was not included in the recall. WTH. Told them not to do any work on my truck. Would be picking it up and was informed again about having to pay the $150 plus tax diagnostic charge. Told them that I was lied to and would not be paying them anything. They listened to the recording of my conversation during the service scheduling and realized I was lied to and decided not to charge. Ashley did a great job in helping to resolve the nightmare. 5 stars to Ashley! Brought the truck home and purchased the required OEM part online delivered in 24 hours for $64. NEVER go to any Steelership unless it's under warranty and then check their work to confirm it was performed properly! They should have compensated me for the aggravation and wasted time. Took me less than 30 minutes to complete the repair. More

After having to have a dead battery jumped, I drove straight to Autonation because I was afraid if I turned off the car it wouldn’t start again. They took it in right away and checked other things lik straight to Autonation because I was afraid if I turned off the car it wouldn’t start again. They took it in right away and checked other things like the alternator which was fine. More

BEEN A SATISFIED CUSTOMER FOR OVER 25 YEARS AND HANS WIMMER IS A SPECIAL SALES REP ALWAYS HELPFUL TO OUR NEEDS THANK YOU HAVE PURCHASES AND LEASED VEHICLES WIMMER IS A SPECIAL SALES REP ALWAYS HELPFUL TO OUR NEEDS THANK YOU HAVE PURCHASES AND LEASED VEHICLES More

It was such a pleasure to work with Ashley. She is thorough and explained all of the charges for the service requested and also provided information about what was recommended. In a time when She is thorough and explained all of the charges for the service requested and also provided information about what was recommended. In a time when good customer service is hard to find, it was a bright spot in my day to work with her! More

Excellent to due business with will buy from this dealership again. I also will refer others to purchase from this dealership dealership again. I also will refer others to purchase from this dealership More

Excellent service and sales departments. Knowledgeable and friendly. Would recommend to anyone looking to buy or need servic Knowledgeable and friendly. Would recommend to anyone looking to buy or need servic More

The actual service has always been good but iv noticed a decline in the staffs care for customer support. Maybe I got a bad apple but I hesitate to return anymore just so I don't have to deal with long wait decline in the staffs care for customer support. Maybe I got a bad apple but I hesitate to return anymore just so I don't have to deal with long wait times and not getting notified when my vehicle was ready, along with other issues. More

I took my son because I wanted to buy a car for my granddaughter for her birthday. This salesman let us look alone, we test drove a couple and THEN asked for his help. He never gave us any pressure to granddaughter for her birthday. This salesman let us look alone, we test drove a couple and THEN asked for his help. He never gave us any pressure to buy. He answered our questions and started the financial process for us then took us to the financial person. He made everything very easy for me. To say I am thrilled with a new monthly payment would be a lie but I am thrilled with the treatment I received as a senior, handicapped, buyer at AutoNation Westlake. More

Great experience, top notch place, professional and courteous. Highly recommended. Danny my sales person and the finance manager were helpful and the entire process was smooth and fast. courteous. Highly recommended. Danny my sales person and the finance manager were helpful and the entire process was smooth and fast. More

The service I received on March 29th 2023 was extremely pleasant and satisfactory. Jordan was friendly and professional. Every one who walked by greeted me and asked if I was being helped. pleasant and satisfactory. Jordan was friendly and professional. Every one who walked by greeted me and asked if I was being helped. More