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AutoNation Ford Westlake
Westlake, OH
1,055 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,055 reviews
February 23, 2023
Ford AutoNation Westlake has never let me down. Even if recall parts aren’t available, they provide a ride or loaner and get your car back to you within a day. The desk staff are all very patient Even if recall parts aren’t available, they provide a ride or loaner and get your car back to you within a day. The desk staff are all very patient and friendly people. Great job! More
by carriesmith167
Employees Worked With
Ashley is the very best. She knows her parts AND how to deal with the public. She is a real pro.
February 22, 2023
Hands down one of the worst service centers I have ever been too. I don’t post this based on one experience, but multiple over a few years. We have stayed loyal due to a salesman we absolutely love, but th been too. I don’t post this based on one experience, but multiple over a few years. We have stayed loyal due to a salesman we absolutely love, but the service center is not to be trusted with your vehicle. You never get the correct infortmation, let alone the same information from the service techs. They can’t even complete an oil fully correctly. More
by Minkodawn
Employees Worked With
NA
February 19, 2023
I’m not sure what the xxxx you guys are even doing to my vehicle but nothing it fixed, I could swear my vehicle was supposed to have it’s back windshield wiper fixed and working but it’s still not and my ba vehicle but nothing it fixed, I could swear my vehicle was supposed to have it’s back windshield wiper fixed and working but it’s still not and my back tailgate is still in pieces with the hatch handle still detached and screws loose everywhere. More
by Not satisfied
Employees Worked With
All of them
February 16, 2023
Mr Wimmer has been great in helping us with leases. The service department has improved tremendously: friendlier, length of time a service gets done. This area has not been the best in the past. The service department has improved tremendously: friendlier, length of time a service gets done. This area has not been the best in the past. It's nice to walk in to smiling faces! More
by Connie
Employees Worked With
Ashley Ruebensall
February 13, 2023
Unprepared to handle recalls for vehicles. Will have owners miss work 2 days for simple recall. Was told by employee they do this so owners won't come back with recalls. Will have owners miss work 2 days for simple recall. Was told by employee they do this so owners won't come back with recalls. More
by Dno
Employees Worked With
Front desk
February 12, 2023
Sales personal - Awful! Buyer beware is their slogan. Admitted to illegal documentation. The financial dept is just as bad. Plus will not return phone calls. The parts dept Buyer beware is their slogan. Admitted to illegal documentation. The financial dept is just as bad. Plus will not return phone calls. The parts dept is much better. But you might ask yourself why would a new owner be at the parts dept three weeks after purchase. Speaking of the service dept. There are a few outstanding professional employees there. One, not so much. Again, why am I there so soon after purchase? Suggest you start selling cars online to avoid the obnoxious sales personnel. Must to tough to find a decent salesperson. It's obvious based on who you had to hire. More
by trkserdlj
Employees Worked With
Pete
February 12, 2023
First experience was a good one. Jordan was very helpful and knowledgeable. I was greeted by multiple staff members when I arrived. Will be back. Jordan was very helpful and knowledgeable. I was greeted by multiple staff members when I arrived. Will be back. More
by Tystepp93
Employees Worked With
Jordan
