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AutoNation Ford Westlake
Westlake, OH
1,048 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,048 reviews
January 06, 2022
Got me in and out and my car runs quite well. I don’t have to worry about my car for lack of good service. have to worry about my car for lack of good service. More
by Michael Patterson
Employees Worked With
Beverly Olecki, Hans "Pete" Wimmer , Barb Johnson, Diana Tait, Janet Zanko, Tom Terbrack, Chuck Greene, Denise Kucinich, Michael Pincura, Sydney Thorp
January 04, 2022
We have purchased vehicles and had all of our vehicles serviced at AutoNation Ford Westlake since 2008. It has always been a favorable experience and we know they were being repaired correctly. Over t serviced at AutoNation Ford Westlake since 2008. It has always been a favorable experience and we know they were being repaired correctly. Over the years we have had some competent Service Advisors but none like Mellissa Goodson. She has a terrific customer service disposition which makes the overall experience significantly better. Melissa is very good about informing us of the latest developments, options, and very accurate estimated timelines. One of the cornerstones of superior service is meaningful communication and this is an area Melissa excels in. Keeping a customer apprised of the progress and taking the time to patiently explain the developments makes all the difference. Her updates were always very timely and informative. These foundational practices coupled with a tenacity for troubleshooting and inspection of different systems makes her a superstar for AutoNation Ford Westlake. Melissa Goodson is a talented and service oriented ambassador of this wonderful dealership and should be recognized as such. Particularly in this day and age this level of performance, attentiveness, and customer service is rare, but great to find. Thank you Melissa for demonstrating terrific customer service during our most recent service visit for my wife's Expedition. Keep up the good work. Harold & Alecia Pretel More
by hapretel
Employees Worked With
Melissa Goodson
January 04, 2022
Omar went above and beyond for me. Got me the car I wanted quickly, kindly and professional. Autonation ford has a customer for life, I appreciate all that was involved for taking care of me. From the wanted quickly, kindly and professional. Autonation ford has a customer for life, I appreciate all that was involved for taking care of me. From the greeter, financing and service department! More
by Mwilliams9200
Employees Worked With
Omar
January 03, 2022
The staff at Auto Nation Westlake were very knowledgeable about their products and services. Everyone was also friendly and courteous. Would highly recommend Auto Nation Westlake. about their products and services. Everyone was also friendly and courteous. Would highly recommend Auto Nation Westlake. More
by sosinskilori
Employees Worked With
Danny Coffey
January 02, 2022
Denise is always available and goes the extra mile (literally) to pick up your vehicle and bring it to the dealership for your purchase. On another note, Barry really worked with us on a vehicle we (literally) to pick up your vehicle and bring it to the dealership for your purchase. On another note, Barry really worked with us on a vehicle we had to have worked on. He is so accommodating in providing a loaner and always helpful. AutoNation is the only dealership we've used for a very long time because of how they treat us. More
by Deb P.
Employees Worked With
Barry, Service Manager, Denise Kucinich
December 29, 2021
Great experience with your service department. Much appreciation to Sandi for her excellent service! A very short wait for the service to be completed. appreciation to Sandi for her excellent service! A very short wait for the service to be completed. More
by Mark
Employees Worked With
Sandi Najda-Beck
December 29, 2021
Dave S. & Harry were great. Dave did an excellent job of communicating with me on my order & Harry got me in & out of the finance office quickly. Dave was extremely patient going through the trucks features communicating with me on my order & Harry got me in & out of the finance office quickly. Dave was extremely patient going through the trucks features as I had a lot of questions. A lot has changed since I bought my last F150 in 2002. More
by gpratt1969
Employees Worked With
Dave Solomon
