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AutoNation Ford Westlake
Westlake, OH
1,048 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,048 reviews
December 21, 2021
Everyone was pleasant. Service was efficient and reasonably priced. Appreciated the car wash. Most staff did not wear masks. Everyone needs to! As pleased as I was with the service, under similar pa reasonably priced. Appreciated the car wash. Most staff did not wear masks. Everyone needs to! As pleased as I was with the service, under similar pandemic conditions I would not return. More
by mjfleisher
Employees Worked With
don't remember
December 19, 2021
I have leased my last 3 vehicles from Autonation of Westlake (Denise Kucinich was our Salesperson) she is extremly helpful in all aspects.Your Service Dept. is top notch also.I just had my 2020 Escap Westlake (Denise Kucinich was our Salesperson) she is extremly helpful in all aspects.Your Service Dept. is top notch also.I just had my 2020 Escape in for my 1st service and Melissa was also very good at her job.Continue the good work and I will be back again in future. Thank you, Ray and Diane Demko More
by raymonddemko@att.net
Employees Worked With
Melissa, Denise Kucinich
December 17, 2021
Service Department:I waited 2 hours for maintenance Service Department: I waited 2 hours for maintenance service on my car. After 1-1/2 hour I was told They had to go out and buy a filter because they Service Department: I waited 2 hours for maintenance service on my car. After 1-1/2 hour I was told They had to go out and buy a filter because they didn’t carry Subaru parts in the shop. This would have made perfect sense if they hadn’t had 2 weeks notice from when the appointment was made. The car wash was broken so I didn’t get a wash. Employees were pleasant and otherwise helpful. More
by sntomlake
Employees Worked With
Brad in Service
December 16, 2021
Employees are very welcoming. Took my lease in for its first oil change and was totally satisfied with how quickly it was done. Melissa in the service department is awesome 👍. first oil change and was totally satisfied with how quickly it was done. Melissa in the service department is awesome 👍. More
by Sharon.guzell
Employees Worked With
Melissa
December 16, 2021
In my 50 some years of buying vehicles this was the worst dealership I've ever dealt with.. I bought the vehicle and then you hung me out to dry.. was told they at least pay $100 deductible,, would not even dealership I've ever dealt with.. I bought the vehicle and then you hung me out to dry.. was told they at least pay $100 deductible,, would not even pay that, plus both my batteries in my key fob were dead had to replace them.. very poor dealership More
by zorbact2000
Employees Worked With
Sales manager
December 15, 2021
Service representative Brad Shank could not have been more professional and accommodating. Check in was seamless. Routine service was performed and vehicle delivered back to me in the time promised. more professional and accommodating. Check in was seamless. Routine service was performed and vehicle delivered back to me in the time promised. More
by Rick DeChant
Employees Worked With
Brad Shank - Service Department
