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AutoNation Ford Wolfchase
Memphis, TN
937 Reviews
AutoNation Ford Wolfchase is the go-to place for Ford vehicles and service in Memphis. Located in northeast Memphis near the Wolfchase Galleria, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Wolfchase has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 937 reviews
July 23, 2021
I bought my car from here that part went great! However I went to have my oil changed and the back passenger side window switch fixed after they told me they could fix it two weeks prior. I get their and the went to have my oil changed and the back passenger side window switch fixed after they told me they could fix it two weeks prior. I get their and they tell me they can’t do it cuz it’s a Nissan that’s fine but don’t tell me you can do something when you can’t. All I wanted was my oil changed and they ended up doing that and a tire rotation to which I didn’t want because they were brand new tires to begin with!! Also got attitude from multiple people!! I WONT BE BACK!! NOR WILL I BY ANOTHER VEHICLE FROM THEM!!! Very unsatisfied with the service department!!! More
by Jlrobison1187
Employees Worked With
The only two in the service department both were very rude!!!
July 22, 2021
Everyone I have worked with has been very helpful and informative. My work was done on time. No hassell. Clean waiting room and very nice. I would reccomend anyone to go there. when I get ready to buy ag informative. My work was done on time. No hassell. Clean waiting room and very nice. I would reccomend anyone to go there. when I get ready to buy again I will go there. More
by frankriggins
Employees Worked With
Lee Gault
July 22, 2021
Ed Stacks JR. was my service advisor - he makes Autonation look good. He got my truck repaired correctly and made sure I was happy - Excellent Rep - I will be back Autonation look good. He got my truck repaired correctly and made sure I was happy - Excellent Rep - I will be back More
by Bigwake
Employees Worked With
Ed Stacks JR
February 01, 2021
Plain and simple, if I wanted to get ghosted by someone I would have reactivated my bumble account. Car salesman are generally up your xxx to get your business and the one time I find the car that I know I w would have reactivated my bumble account. Car salesman are generally up your xxx to get your business and the one time I find the car that I know I want, I can’t get a call back. What’s the point of calling back a customer who emailed, called, and live chatted in about wanting to purchase a car? As someone who works in sales, I know it’s an absolute grind, but if I had someone ready to give me business they would have my full attention and I wouldn’t call it a day until I knew I left them feeling satisfied with the level service I provided. I called in at 10:40am to inquire about the car I wanted, was told I would get an out the door price email within minutes. That was partly true as I received that 40 minutes later. All looked good to me so I called Stephon’s direct line within minutes of getting his email as I had a few more questions before moving forward with the purchase. I got his voicemail and left him one then proceeded to send a follow up email asking for him to give me a call. An hour and forty minutes went by and it was straight silence of the lambs. I called back to the sales main number and spoke with a different salesman who answered one of my questions, but then as I got prepared to ask a second question he said, “I see you are working with Stephon, let me transfer you to the secretary who will connect you with him.” I spoke with the delightful secretary who transferred me to Stephon’s line and do you think I got a hold of him? You are correct!! I absolutely did not get a hold of him!! For those who have seen the movie The Invisible Man, they should rename that movie after Stephon. I decided to live chat on the website into customer service to get my last question answered and pass along my contact information again so I could get a xxxx call back. Another hour and a half went by and I heard nothing so I called back to the sales main line and BOOMM Stephon answered, told him it was me and I would like to move forward, but since I’m out of state I asked if I could put a deposit down and come in tomorrow? Of course he didn’t know the answer, so he told me he would check with his manager and get back to me. Part of me believed he would get back to me as I’m literally ready to give my credit card and put a deposit down on the car. Three or so more hours went by and did I get an email or call back?? CORRECT AGAIN. I did not!!! I guess if you don’t show up to this dealership then you have no shot of purchasing a car from this place that supposedly calls them a dealership. I trust my x-wife to call me back before anybody that works at this joke of a place. Please don’t waste your time and take your business somewhere that it’s valued. More
by slunder0319
Employees Worked With
Stephon
March 09, 2020
Threatened with arrest After talking with a salesman 2 times I went to autonation wolfchase Memphis Tn. I decided to purchase this 2020 Ford truck,I drove 55 miles when I ar After talking with a salesman 2 times I went to autonation wolfchase Memphis Tn. I decided to purchase this 2020 Ford truck,I drove 55 miles when I arrived it was about an hour before they opened at noon on sunday.My wife and I walked onto the lot, after about 2 minutes someone came on the loud speaker stating we had to leave or be arrested this went on until we left. We are both in our sixties,it was clear we weren't xxxxx looking to do anything wrong. I can't believe autonation would threat customers so rudely. There are plenty of ford dealers you should never go to autonation wolfchase unless you want to be treated like xxxxx. More
by ldhare
Employees Worked With
Do not know name
October 29, 2019
I have a 2019 Exployer. I have received 3 recalled letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to t letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to the person, he finally gave me an appointment 🤔. More
by Neverbyfromthereagain
Employees Worked With
Parts department
October 29, 2019
Bought a 2019 Ford explorer (new)July 2019 with a rebate from Farm Bureau. I took my certificate. The finance department have not processed my certificate yet. I have went to WolfChase Ford, Bartlet TN. I h from Farm Bureau. I took my certificate. The finance department have not processed my certificate yet. I have went to WolfChase Ford, Bartlet TN. I have called numerous times, so now what? Go to the MTV news. More
by Neverbyfromthereagain
Employees Worked With
Les
July 06, 2019
Poor service all around I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to sched I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to schedule it online, and so I did. I scheduled 2 services for my 16 F-150. One is a door latch recall and the other was to fix my loose drivers seat. I immediately received an email confirming my appointment, letting me know that drop off was 715am and pick up would be 2pm.. I received another follow up email, reminding me of my appointment the day before. I arrived before my appointment time at 7:10 am. When I pulled into the bay, and asked what I was there for, I was told that, " they dont do those types of services on a Saturday because they dont have the crew. We would also need your Truck longer than just a few hours." I said I made and appointed and recieved an email confirmation. To which the service person laughed and said, " you need to make those appointments over the phone or in person. Online appointments dont mean really nothin for a service recall. You are first come first serve here." I said, " well, someone should have at least called to let me know. I received and email from Brooks Ward confirming your work to be done." He said, " well, WE can't....not today." I said, " you sir have just wasted my time. The service guy literally just shrugged his shoulders and walked away from me!!!!! We have 4 fords, all 2016 or newer. I would never bring any of them here, or to any Autonation for that matter. You just lost a customer. More
by Macedad5
Employees Worked With
Brooks Ward
November 08, 2018
Service I brought my truck in at 7:30 a.m. and was told by Smiley it was a simple recall and would be done by noon. As of 3:00 p.m. they have not called or re I brought my truck in at 7:30 a.m. and was told by Smiley it was a simple recall and would be done by noon. As of 3:00 p.m. they have not called or returned my phone message. They charged me for 10 “free” oil changes but I will go elsewhere. More
by Smiley
Employees Worked With
Smiley
