
AutoNation Honda 385
Memphis, TN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Absolutely recommend this dealership. Very professional. My salesman, Tim Beck was exceptional. That’s all you can ask. He took care of everything. No pressure. Just assisted the way you Very professional. My salesman, Tim Beck was exceptional. That’s all you can ask. He took care of everything. No pressure. Just assisted the way you appreciate. I will buy from him again. More
I really like this dealership! But I wish I could work with the same service person every time. Please try to retain the really good employees!! Glenn G. was very nice and explai But I wish I could work with the same service person every time. Please try to retain the really good employees!! Glenn G. was very nice and explained everything to me. I hope he's there on my next visit. He had my car washed!!! Love, love, love that!!! My car looked great on the outside!!!! Thank you, Glenn! More
We had a recall that we were coming in for as well as a warranty issue. Both clearly stated when scheduling. Corey told me I would have to wait all day long with my 4 kids should I want anything beyond t warranty issue. Both clearly stated when scheduling. Corey told me I would have to wait all day long with my 4 kids should I want anything beyond the recall looked at. This was not an option for us. So now we’re spending multiple trips to fix the original issues. 1 visit resolution is very important to me. More
Everyone was top notch, then while waiting for the papers so I could sign, the finance manager added $11,000 in dealer add ons that were never discussed with me. The add ons were later cancelled when I rais so I could sign, the finance manager added $11,000 in dealer add ons that were never discussed with me. The add ons were later cancelled when I raised xxxx. I had bought three previous Hondas there! NEVER AGAIN! More
I have a 2020 Honda Pilot, and I just hit 60k miles. I called to see the 60k mile package cost (primarily interested in Transmission, Rear Differential, and Transfer case). It was outrageous. Close to 3 I called to see the 60k mile package cost (primarily interested in Transmission, Rear Differential, and Transfer case). It was outrageous. Close to 3k for the transmission - only. I’m a DIY owner and can handle most items independently. I looked up the fluids needed and new crush washers. I went into Honda 385 to get the parts, even though I had already shopped through other Honda dealerships online and Amazon. The total should be no more than $120 with tax. Somehow they came up with FLUID ONLY $277!!! This is 7 quarts. WHAT!! When asked about the crush washers, I was told their mechanics reuse them. They don’t typically use or sell new crush washers. What? Are you kidding me? I walked out and purchased on Amazon for $115 (everything needed for all three services) w/ tax, be here tomorrow, Guaranteed OEM product. I was trying to buy local and give back to my local community. However, I’m not going to get robbed by 385. I should have checked with Wolfchase Honda. Those guys tend to act more like a legit Honda dealership. I’ve had several very poor experiences at 385. I literally will never step foot in there again. More