Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Honda 385 - Service Center
Memphis, TN
688 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
688 Reviews of AutoNation Honda 385 - Service Center
Sort by
January 03, 2022
The advisors were extremely rude this time. I went in for low tire pressure. There was a gentleman outside that told me that I had a nail and it would need to be replaced. I told him I have tire and wheel pr low tire pressure. There was a gentleman outside that told me that I had a nail and it would need to be replaced. I told him I have tire and wheel protection and that I would go ahead and get it taken care of that day. He walked me in to an advisor and told her I had the protection and asked how long the wait would be. She told me it would be about three hours. I came back to get my car and she tried to charge me. I asked her if my tire and wheel protection would cover it. She replied “ you didn’t tell me that!!” I was taken back by her tone. I told her that I didn’t know that I had to since I bought the vehicle there and each time I’ve taken it in they’ve looked at my coverage. She rudely gave me my keys back and said “your car should be outside but I’m not sure if they’ve pulled it up. Should be to the left somewhere” Also, there’s been an issue each time with them finding my vehicle because they’re using my old Autonation profile under my maiden name. Each time I’ve asked to get it updated to no avail. Finally I got that updated this last visit. I don’t know what happened to the customer service here. I hope I don’t have to got back for a while or at least get a nicer advisor. More
by Kehamp29
Employees Worked With
Sydney Thorp
December 31, 2021
After realizing I was unable to locate my wheel lock key, I reached out to the dealership and was lucky enough to speak with Lane. It was almost quitting time on Wednesday so he suggested I get there when th I reached out to the dealership and was lucky enough to speak with Lane. It was almost quitting time on Wednesday so he suggested I get there when they open on Thursday. When I arrived, he was very nice, respectful and patient. He made me aware of what would possibly take place and told me I could have a seat. More
by parkerconsuela
Employees Worked With
Lane Bryson
December 23, 2021
Chris has great customer service I recommend everyone to see him. Chris was kind and he gave me complete understanding why my car needed the maintenance. I didn’t feel like he was trying to take advantage b see him. Chris was kind and he gave me complete understanding why my car needed the maintenance. I didn’t feel like he was trying to take advantage but he was considerate and told me why I needed it More
by melani
Employees Worked With
Chris Harris
