AutoNation Honda Columbus

Took my 06' Pilot in for its 105K mile service, about a $1300.00 job! They lost my key! No big deal, I am a reasonable guy and I know stuff happens. The worst part is they still demanded I pay the full p a $1300.00 job! They lost my key! No big deal, I am a reasonable guy and I know stuff happens. The worst part is they still demanded I pay the full price without giving me my key back. So I paid it and drove off only using the valet key. I called to speak to the GM, he is obviously a busy guy running a terrible dealership and cant take my call. The service manager just said sorry and these things happen. Worst dealer ever, Carl Gregory should be ashammed. I will never buy, service, or even look at a car on any of his lots. I will tell everyone I know you avoid them! More

This place is horrible! I went to get my Jeep serviced and when I.get it back there was a crack in my bumper with white paint all over it! When I go to speak to the manager Bob he tells me they did a walk and when I.get it back there was a crack in my bumper with white paint all over it! When I go to speak to the manager Bob he tells me they did a walk around when they first got it and damage was already there. BS! Crazy they do the walk around when u r no longer present! Never again will they get my business and I will be sure to tell everyone what happened to me. More

I went to this dealership and purchased 2 used cars within a week. After driving one of the cars for a few months, I decided that I didn't like it. So, I went back to see what kind of deal they could o within a week. After driving one of the cars for a few months, I decided that I didn't like it. So, I went back to see what kind of deal they could offer me on another used car. Not only did they offer me a piece of junk that I would have paid over $20k for but, I also found out that the car I was attempting to trade in had depreciated almost $6k in less than 6 months time. When I asked about this I was told 'Those cars don't have a very good resale value'. And, WHY was I not told this when I bought the car in the first place when I specifically asked for a car that would hold it's value over time? I told them that if I was going to pay over $20k for a vehicle, I would rather look at new ones. I was told to 'go ahead and see what you can find'. So, I went across the street to look at their Honda dealership. Afer being presented with finance options that were way out of my budget, I left that dealership and went to another one and got the deal I was looking for on a brand new Honda Accord. More

Spencer and Lisa were extremely helpful to us in purchasing our car. Lisa would get back to us by email or phone each time we tried to contact her with any questions. We spoke or emailed her & Spe purchasing our car. Lisa would get back to us by email or phone each time we tried to contact her with any questions. We spoke or emailed her & Spencer almost every day until we actually got to the dealership. At that time, Spencer came in on his day off & proceeded to help us with our decision & transaction quite easily. He is very likable without being pushy. Having driven 7 hours to the dealership, it was so nice to meet such nice people & have everyone be so helpful & have everything get done as quickly as possible. We hope Spencer & Lisa are recognized for the exemplary employees they indeed are along with monetary compensation. Many, many thanks to them. More

The sales people pressured my 95 year old mother to buy a new car. They even drove to the retirement home to get her to sign the paperwork. She had to have the car towed to the dealership 4 times when it w new car. They even drove to the retirement home to get her to sign the paperwork. She had to have the car towed to the dealership 4 times when it would not start. The service manager told her she had to start the car every two days or the battery would not start. They have taken advantage of my mother and lied to her. I will never do business with them again. I am driving to Georgia now to trade in her new car for something reliable and it certainly will not be a Honda after the way they have treated her. More

We came down to see a Mazda 3 but only to find out it had some issues. However as we were leaving we were asked if we wanted to drive over the the other dealship to see the inventory. Gene was the person to some issues. However as we were leaving we were asked if we wanted to drive over the the other dealship to see the inventory. Gene was the person to ask for. Gene was a great person to meet. He introduced himself and apologized for to us for driving down to purchase a car but wasn't pleased with it. He showed us several cars but none of them was what we wanted. I was walking back to the car when I heard my husband and daughter say Gene found a car Honda FIT. With no pressure.. he said just try it out. My daughter love the Honda. We went into the sells office to get the price and the manager wouldn't agree to the price which was a $500 more than we wanted to spend. We decide to leave and once we made it back to Atlanta we search for that same car and year only to find out $500 was WORTH it. No other cars that we found for sell could come close to the low price we were given at Carl Gregory. The next morning we call Gene put a deposit on the car and drove back to Columbus to pick it up. Thanks again Gene for being patience. More

Great Experience! I am always sceptical about purchasing vehicles because its not always easy. Lisa Looney was extremely helpful via e-mail so I didn't have to waste time looking for something that was not vehicles because its not always easy. Lisa Looney was extremely helpful via e-mail so I didn't have to waste time looking for something that was not available. She located the exact vehicle I wanted. Super Easy! Spencer Hixon was my salesman and he was kind, courteous and extremely knowledgeable. After a test drive and less that 1 hour to come to terms, I felt like I was treated fairly. My expreience with RJ in Finance was smooth and quick. I could not have asked for a better car buying expreience. I would definitely recommend Carl Gregory Honda Northlake! More

I drove over 100 miles to buy at this dealer because of competitive pricing. Awesome experience from start to finish. Lisa was very helpful with coorespondence by email, helped me find the perfect vehicle competitive pricing. Awesome experience from start to finish. Lisa was very helpful with coorespondence by email, helped me find the perfect vehicle for my wife and was never pushy but great at following up. She made process as easy as it should be! Terry was cool, professional and fun. We had a memorable experience and will from now on do our shopping for new vehicles at Carl Gregory Honda. THANK YOU LISA AND TERRY!! More

Inquired about a vehicle at one price, the next day the price was increased. When I asked what the deal was, I was given several excuses for the change ranging from human error to additional service done t price was increased. When I asked what the deal was, I was given several excuses for the change ranging from human error to additional service done to the vehicle. Although they admitted that at the time I had inquired it was the lower price, they would not honor it. Bad business if you ask me. Bait and switch More

My wife and I bought a 2012 Pilot and are very pleased with every aspect of working with Lisa Looney and Spencer Hixson. They were both very professional, friendly and wanted to make sure we were happy wi with every aspect of working with Lisa Looney and Spencer Hixson. They were both very professional, friendly and wanted to make sure we were happy with our car. They work well as a team and it made our purchase easy and seamless. We ordered a roof rack and it was ready on time and with no hassles. We drove almost 3 hours one way to Carl Gregory Honda, but it was worth it. More