AutoNation Honda Dulles

This was the only dealership in the DMV (Northern VA area) that I discovered not participating in the ridiculous market mark up adjustment gimmick. That market adjustment means a premium surcharge of an area) that I discovered not participating in the ridiculous market mark up adjustment gimmick. That market adjustment means a premium surcharge of anywhere from $2,500 - $5,000 over MSRP just for the convenience of having a new 2023 CRV Hybrid and doesn't even include any tangible products or services (talk about highway robbery literally). As first time Honda buyers, we didn't know what to expect but my initial online search experience was both exhausting and disappointing as it seemed all the dealerships seemed to be "in bed" with one another with regards to the mark up. And finally, after careful (and painstaking) research, I came up with a list of the auto dealers in my local area (starting with Fairfax County and then beyond). I then meticulously organized my spreadsheet to cite the specific color combo and options I wanted. I then contacted each of them and made a shortlist based on different criteria related to a few key factors (in addition to what I wanted): price, availability and customer service experience. It finally came down to AutoNation of Sterling for which my wife and I found our experience above and beyond. The biggest standout we noticed and appreciated was the no pressure approach and no games! They say a happy sales team reflects a good management and this shows here. The leadership made provisions to ensure we got the exact car we wanted (and it actually arrived earlier than expected) and in particular, we loved the sales team. I initially worked with Connor (who is stellar!) and then we were connected with Stephen (Lionel) who took us through the sale and delivery. I wrote a separate email to the management about Steve's excellent attitude and knowledge. Bottom line, we are very satisfied customers and will highly recommend this dealership for consideration if in the market for a new Honda. I would say do not go here if you don't mind throwing your money away and prefer to pay thousands more for nothing for the same vehicle! More

Very helpful and professional. Informed me of the issues they found and at this time I was unable to have the work done. They did not pressure me to do the work and put everything Informed me of the issues they found and at this time I was unable to have the work done. They did not pressure me to do the work and put everything back to where it was with no charge. Highly recommend. More

Our experience with the AutoNation Dulles sales team was wonderful from our first interactions with Jorge and Larry to the financing with Sanjeev and the completion of the sale and beyond. They were profess wonderful from our first interactions with Jorge and Larry to the financing with Sanjeev and the completion of the sale and beyond. They were professional, courteous, and always to the service of the clients they serve. I would recommend without reservation purchasing a car from AutoNation. Jorge Neyra was particularly outstanding and provided an exceptional level of customer service seldom seen. He truly cared about the clients he helped by respecting and listening to them, by advising them without being assertive or forceful. His high standards should be commended. More

Wayne Brent is AMAZING! !! Called him told him I was coming and he had the truck gassed up and ready to go. Made it seamless and painless. Thank you Wayne. !! Called him told him I was coming and he had the truck gassed up and ready to go. Made it seamless and painless. Thank you Wayne. More

Great experience at the dealership. Team was very professional and kept me informed during my service appointment. Team was very professional and kept me informed during my service appointment. More

I love the way employees working at Auto Nation treated Customers. I love Mike the service Manager fully spend time to explained what my car need to be done. Customers. I love Mike the service Manager fully spend time to explained what my car need to be done. More

Our service advisor is always professional and helpful. We've been coming here for a long time and never disappointed. We've been coming here for a long time and never disappointed. More

My car had a defect with its alarm system. Their customer service did nothing to help me out. I complained to the main Honda customer service and was told I am responsible for paying to repair Their customer service did nothing to help me out. I complained to the main Honda customer service and was told I am responsible for paying to repair. I was a loyal Honda buyer/owner for the last 20 years but I will be looking at other options in the future. More

Brought the car here for state inspection and repair to the engine belt. Service was handled promptly and efficiently, and the service staff kept me in the loop as they worked. They even gave the car a was the engine belt. Service was handled promptly and efficiently, and the service staff kept me in the loop as they worked. They even gave the car a wash before returning it. Great experience and will continue to come back for repairs and maintenance. More

The guys at this location is awesome . ... My Rover drives smooth like the day I bought it !!! Thanks Mike ... My Rover drives smooth like the day I bought it !!! Thanks Mike More