AutoNation Honda Hollywood - Service Center

**PLEASE READ - THIS WILL SAVE YOU LOTS OF MONEY AND AGGRIVATION** THIS DEALERSHIP PROVIDED ME THE WORST CUSTOMER EXPERIENCE IN MY LIFE. THEY LIE AND PREY OFF DESPERATE COSTOMERS.. MY STORY... I AGGRIVATION** THIS DEALERSHIP PROVIDED ME THE WORST CUSTOMER EXPERIENCE IN MY LIFE. THEY LIE AND PREY OFF DESPERATE COSTOMERS.. MY STORY... I travelled from NY to FL with my brand new 2019 Honda Civic. My car failed on the highway due to a bad clutch.. I took my car to this dealership and dealt with Jean (Assistant Service Manager). WITHOUT opening my car he made the decision that the Clutch, Flywheel, Fork, Barings, Clutch Plate, Slave/Master Cylinders were all damaged due to misuse (not covered under warranty). I have pic of my odometer before and after this conversation confirming my car was not moved an inch in the parking lot, Also my dash cam recorded all events and conversations (to be followed). Jean knew I was in a desperate situation and took complete advantage of me. I questioned the flywheel at this point, Jean told me "oh it's completely damaged and leaking all over" This was without him even seeing the flywheel as he confirmed the next day to me they did not open the car. After speaking with the Honda dealership, they told me to have Jean resurface the flywheel, again, he told me that's not possible because it was too bad (AGAIN WITHOUT EVEN SEEING MY CURRENT FLYWHEEL, CAR STILL WAS NOT MOVED AN INCH). Being desperate, I agreed to to the work quoted at $3,200 and had to BEG daily for them to look at my car. Over a week later on June 1st, I went to the dealership and met the mechanic who was working on my car (Great Guy). He told me my it was not necessary for me to pay $1,500 for a new flywheel as mine could've gotten resurfaced for $100 (something I clearly asked Jean and he said not possible and refused). He was pressured by the dealership to replace the entire flywheel so that they can make money robbing the customers. He also mentioned that there were several parts I don't need, most expensive of them being the slave cylinder, fork etc. Even after all the robbing by this dealership, I was expecting my bill to be the original $3,200 minus the slave cylinder ($500 quote) + the other parts they did not need. During my telephone conversation and my often visit to the dealership Jean confirmed this will be the case only to find out when I went to pick up my car that despite all the parts not used, my bill still stand at the original quoted $3,200. How else can you justify this but blatant robbery and taking advantage of customers. I've been a loyal customer for over 25 years buying only new Honda's and took deliver of over 100 brand new Hondas (ask Huntington Honda) over the past few years as I take my family and friends. This left such a bad taste in my mouth that I will walk away from this brand and encourage my friends and family to do the same. This is no way to treat customers when companies like Toyota and even down to Kia and Hyundai are doing so much more at so must less cost to the consumers. I hope Honda step in here and do the right thing and if they don't they've lost a lifelong Honda person who promoted their brand for free over 25 years.. Let's see how loyal Honda is to their customers.. Update and more to follow... trust me lots more More

A rip off and not concerned about safety of customer About 2 weeks ago I had an appointment to replace my Battery Management Sensor on 2015 Homda accord as it is a recall. As soon as I got there and my About 2 weeks ago I had an appointment to replace my Battery Management Sensor on 2015 Homda accord as it is a recall. As soon as I got there and my service rep looked under he hood he noticed that my wires to the connector were all broken and immediately asked me in a forceful tone - HOW DID THE WIRES GET BROKEN- WE DID NOT BREAK THEM AND YOU HAVE VOIDED YOUR RECALL WARRANTY....I immediately asked for a different service advisor becuase it's 7:00 in the morning and I was not in the mood for that aggressive attitude. Long story short I had no A/C nor windshield wipers working due to my broken wires. The new service advisor agreed to take the car back so a mechanic could look at it. I felt that a least the recall part should be replaced even they are unable to repair the broken wires. About 1-hour later I get a call at work from the service advisor and the first question asked was if I had a warranty on the vehicle. I explained to him that I did so he wanted to start up a claim as he states I would need the complete engine harness replaced. The car was inspected and as I figured the warranty company denied the claim stating I don't have a mechanical breakdown I have broken wires. Well AUTO NATIONS HONDA HOLLYWOOD quoted me a price of $2600.00 to replace the entire engine harness as they state they cannot and will not fix he broken wires on the connector. They even tried to get me to sign up for financing of the repairs. Also they denied replacing the part that was actually on recall......I took my vehicle to HOLMAN HONDA who was kind enough to replace the BMS that was on recall due to a safety issue. I commend them for that, They were not able to do anything with the broken wires also but they did honor the recall. I did not give up as i located a company in Chicago, ILL that sells the connectors with 8 inches of wire. I ordered the connector and my mechanic soldered it to my broken wires and now my AC is working again and my winshield wipers are working. TOTAL PAID FOR PART AND LABOR $160.00- HONDA WANTED $2600.00----- i hope you consumers understand my message -[ never give up and search around and I am deeply disturbed with Auto Nations Honda as they are only after money and not one time was my safety a concern, Will never go there again...Will get all my service from Holman hOMDA. More

I definitely do NOT recommend Auto Nation hollywood and pers I have been in this Honda dealership a few times and each I’ve been has been WORSE than the last. I went to repair my Civic for a concern that was s I have been in this Honda dealership a few times and each I’ve been has been WORSE than the last. I went to repair my Civic for a concern that was still under warranty and after 3 weeks my advisor Tameka Long was unable to give me real information about the part they expected to replace. Yes, it is true they gave me a vehicle while mine was repaired ... but that was not a favor is my right ... I finally decided today after three weeks to come personally to ask about my vehicle. surprise! ready! and nobody informed me! Was I supposed to guess?My point is the lack of customer service and professionalism of this lady. I definitely do NOT recommend Auto Nation hollywood and personally I WON’T return More

Took too long Took over 20 minutes just to tell me that they only had one set of tires for my vehicle. Transfered me back and forth from service to parts. Very frus Took over 20 minutes just to tell me that they only had one set of tires for my vehicle. Transfered me back and forth from service to parts. Very frustrating. Got better tires and saved over 200 dollars at Pep Boys in Davie. More

If I could give negative stars I would. I have now been to this Honda dealership a few times and each time I’ve been has been worse than the last. 1. I went to get my Odyssey servic I have now been to this Honda dealership a few times and each time I’ve been has been worse than the last. 1. I went to get my Odyssey serviced for a concern that was still under warranty and the “Lead tech” told me that I can diagnose it on my own at home because he didn’t have time for it. 2. I then went in to see if they could buy my van back and they wasted my time instead of giving me any info over the phone. 3. The last time I had an experience with this dealership I called to see if they could take me home, only 3 miles away, after I turned in my lease and they told me that I would have to be in service or spending money and they were too busy to help me out. Needless to say, I not only won’t be visiting this dealership ever again, I won’t be buying from an Autonation, nor will I be buying or leasing a Honda due to this horrific lack of customer service. I would not even send my worst enemy here. I will keep my business with Lexus and Toyota where they know how to treat people. More

Very poor reception followed by a sloppy service; I took my car for service. After an extremely long wait the Service department was recommending a couple of items which I declined. Later the was "was I took my car for service. After an extremely long wait the Service department was recommending a couple of items which I declined. Later the was "washed" and returned to me with a service bill of over $200.00. This was paid. I left the center. Two days after I discovered that the car was leaking oil. Needless I was very disturbed. I quickly had a Mechanic close by my home inspected the car only to find that the "cap" for the engine oil was NOT CLOSED PROPERLY and hence the oil was escaping. Additionally the Hydraulic fluid was very low and should have been corrected during the servicing. I was particularly dissatisfied with the service as I have had fairly positive experiences in the past and having purchase the Honda from this very dealership. Service reps invariable always ask if my experience was positive as it was then their desire to ensure that ALL their customers were completely satisfied with the level of service rendered. Evidently this no longer apply and this is one client who would "Never recommend this dealership nor would I ever return to them for a service appointment."! Its interesting that I tried to convey my disappointment by a text message as well as asking for their usual evaluation form but I am yet to hear from them. Not that it matters anymore but for a company that gave so much focus in the past to quality service its an absolute failure. Such a pity that the original owner is deceased as I am of the view that there has a major breakdown in operations since his passing. More

Complete garbage customer service and overcharged I brought my 9 month old Civic in for a routin Oil change. Had an appointment set up for 8AM. I asked the women Damaris aproxamatly how long it would I brought my 9 month old Civic in for a routin Oil change. Had an appointment set up for 8AM. I asked the women Damaris aproxamatly how long it would be she said about 1 hours so I’d mentioned I would leave and come back. When I told her this she said how since I was leaving they would do a complimentary car wash. I figured an hour plus the carewash give for or take 1 and a half to 2 hours everything should have been completed. When I got back an hour later I looked through the window inside the facility to notice my car just being operated on for the first time. Which means that even though I was the first appointment the company offerd my car was neglected for an hour probably because I told the women I would be leaving. About 15 minuets upon returning I got a call that the mechanic had a few recommendations. Even though my car was less then a year old it required 2 new filters and an alignment. The went 1 step further and charged me the above markup price for the filters, to be precise it was $54 for the cabin filter and $46 for the engine filter. My car is less then a year old they should not even have asked for the latter 3 to be included with a basic inspection and oil change. All in all it took 2 hours a 40 minuets altogether and I never got that free car wash. What a joke, will never recommend to anyone More