AutoNation Honda Hollywood - Service Center

Rocky has been a great service advisor of mine for many many years. always very pleased with Rocky's profetionalism many years. always very pleased with Rocky's profetionalism More

I'm a regular Honda customer, it's a nice dealership and is conveniently located, service attendants like Carlos make your service experience go smoother by updating and answering any questions we have is conveniently located, service attendants like Carlos make your service experience go smoother by updating and answering any questions we have More

This review is only for the service dept since it’s our only experience with this dealership. We set up an online appt for service. We chose the 2:30pm option. When we got there, they told us it was too la only experience with this dealership. We set up an online appt for service. We chose the 2:30pm option. When we got there, they told us it was too late to have the car serviced - which was to put the plug in the computer to see what codes it gives you. We had some sensor warning lights and check engine lights as well as a low tire pressure light on dashboard. All tired had been checked and all tire pressure was correct. At this dealerships service dept, they said all they can do is check tire pressure - which I had already done and do an oil change which is not needed and actually takes longer than clearing the codes in computer. So, they should have not offered us a 2:30 appt and told us to go in earlier. We could have. Instead we had to leave our car over the weekend. When I asked about a loaner car, we were told the manager wasn’t there and inky he can sign off on loaners. How is a manager not there?? Since they screwed up giving us a 2:30 appt that they couldn’t honor and screwed up by not having a manager there, we had to pay over $75 to rent a car and we were terribly inconvenienced. All they did was clear the codes in the computer which took a few min. But everything was done to their convenience - not the convenience of the client. I may recommend the dealership to buy a car because Hondas are good cars in general. But the service dept had little service to offer and seemed very low rate. Lexus and Toyota definitely have better service in MY experience. More

The dealership was clean, the service was amazing and I was not in there too long. All of my needs were met. was not in there too long. All of my needs were met. More

When I drove up my Auto advisor met me right away by name which his name is Abel He took down all my information I was seated and when my vehicle was vehicle was delivered to me not a long wait at all I ha which his name is Abel He took down all my information I was seated and when my vehicle was vehicle was delivered to me not a long wait at all I had a simple oil change he came and got me from the guest area Talk to me about other services that I will need soon. That's very happy with everything Time was limited but he invited me back for a free car wash. More

I was provided a dedicated customer representative who was my interface with service. Best concierge service experience. was my interface with service. Best concierge service experience. More

Nice service, short wait and friendly personnel. Car was ready by noon on the same day. Car was ready by noon on the same day. More

This is not the first time I've had a negative experience with this dealership (service dept). I come here only for the convenience of location. I supervise a facility of over 100 people and Its vital that c with this dealership (service dept). I come here only for the convenience of location. I supervise a facility of over 100 people and Its vital that customer service is number 1! No one greeted or helped me until I got angry and started yelling. Will never come here again. I waited for over an hour for an oil change, no one checked on me or updated me. This place needs a whole new staff. More

Always I got the service that I was expecting, but this time was more longer in time matter than usual for this kind of problem. time was more longer in time matter than usual for this kind of problem. More

I had Rocky take care of setting up maintenance on my Accord hybrid …Great job Accord hybrid …Great job More