AutoNation Honda Lewisville

Worst dealership experience ever. The level of incompetence shines from the sales people, to the used car manager, to the sales manager, the F&I dept, and finally the GM. They will lie, mislead, incompetence shines from the sales people, to the used car manager, to the sales manager, the F&I dept, and finally the GM. They will lie, mislead, play old school games when it comes to credit financing and apr's available and in general not deliver on anything. I encourage anyone to drive down the road to a more reputable dealer. However if you must deal with these amateurs record every conversation, save every email and text. It took almost 90 days for the dealership to issue the refund I was owed after they failed miserably to pay off the trade vehicle. If I knew what I know now I would have never walked into this dealership. GM’s mobile 817-896-3364 More

Over the last 4 years, I have bought 2 cars and highly recommended this location to all my friends. Over last week, it has gone from a 6 out of 5 stars to a -2 stars. I know last time I was in th recommended this location to all my friends. Over last week, it has gone from a 6 out of 5 stars to a -2 stars. I know last time I was in the location for service there was very few employees in the store. The one I spoked to about it said they had to let most of their workforce go. It shows... For the last week+, I have called, left messages, and just been aghast at how bad service has been. Almost every time I called and went to the service option, I was sent to a offsite call center that then sent me to Tammy or Scott's voicemail. That was, according to me phone, 17 calls not including transfers. The first time I called I got to Steve at the location. He said he needed some paperwork before they could schedule me and would call me back shortly. -- That was over a week ago now. Mostly I get sent to the service manger's Tammy's voicemail. Not once have I been called back. The last time I called I did not choose service. I picked Sales. And that got me right to Richard (I think... this was the 3rd call of the day) who said he was one of the Managers for the store. After finding my account and explaining what has been going on, he said 'I will go over and speak to Tammy right now and have her call you right back'. That... was 6 hours ago. No call. I was planning on buying another car here. Now... I think I will take my business elsewhere for purchases. Unfortunately, I have to deal with them for several more years for service and warranties that I purchased with my cars. It's such a same that this one experience has absolutely ruined my opinion of this location. Shame. Shame. Shame More

I saw a used Hobda van on carvax and went out to see it. I could not drive it since it hadn’t been in the shop. I told them I would buy it and asked to.be called as soon as it was out of service. I wor I could not drive it since it hadn’t been in the shop. I told them I would buy it and asked to.be called as soon as it was out of service. I worked with Isaac, Hilary and Taylor the manager all who would not answer the phone or call me back. Taylor is the worst! He asked me what was the mileage on the car and told me it was wrong and the car was sold. I have left multiple calls and many texts to Taylor who has not had the manners or work ethic to even call me back. This dealer is shifty and dishonest and I would never do business with them. It’s 5 days later and still no response from multiple messages. I have never worked with such a team of lazy sales individuals who don’t care about servicing customers or care about selling a car. Autonation Lewisville is the worst place to buy a car! Beware! Donna More

Had rattle in dash of my 2018 Accord. Rusty Wallis tried three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fix three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fixed it the first time. Also, the dealership is quiet during the week if you need to work there. More

I had an engine replaced by the service department and they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be rep they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be replaced again. Its been three weeks and still not fixed and they wont provide a loaner/rental. More

DO NOT buy a car from these scam artists! They knowingly sold me a car with a transmission issue that showed up less than 200 miles since I bought it. Now I can't seem to get anyone to call me back when the sold me a car with a transmission issue that showed up less than 200 miles since I bought it. Now I can't seem to get anyone to call me back when they were all over me before I bought the car. This morning Richard the sales manager was supposed to call, but haven't heard from him. Let me add that I've just been quoted $7700 to replace the transmission and was told this was obviously a known issue! FRAUD! More

I purchased a used vehicle from this shop along with a $1,500 warranty. The vehicle was only driven locally for a total of 1,047 miles, and became nondrivable. AutoNation advised me to tow it to Mazda rep $1,500 warranty. The vehicle was only driven locally for a total of 1,047 miles, and became nondrivable. AutoNation advised me to tow it to Mazda repair shop as they don't service Mazdas at this location and confirmed the repairs and warranty would be honored. I ended up paying for towing, the warranty is not covering repairs, and AutoNation has given me the run around. After 12 phone calls where I was constantly sent to various employees' voicemails, I was finally able to escalate the issue where I requested their inspection and repair report prior to sale. The repair shop and a third party reviewed the report, and confirmed that the extensive repairs needed were present prior to selling me the car. My car has been sitting in a shop for 2 weeks now, while we wait for AutoNation's response. This is simply unacceptable, unprofessional, and unethical business practices. I am appalled that they would sell a car in such subpar condition and that their customer service would be so poor. Update soon to come. More

Honda is a great car. Just don't buy it here. I bought a 1 year old Civic Sedan and financed with honda. I had a fair credit rating at the time so I made sure to have a good down payment. I thought they whe 1 year old Civic Sedan and financed with honda. I had a fair credit rating at the time so I made sure to have a good down payment. I thought they where helping me but they where helping themselves. The car being used was only marked down $1000. from new with 17,000 miles. After basically being made to add-ons to get financed, window coating (turns out was already applied) And a service plan ( which was just oil changes at over $300 each visit). I wanted my payments lower, I got them lower with my $7000.00 down payment. only to find out that my original loan amount never changed. And to top it off. I only recieved 1 of they original keys, dealership lost the 2nd. More

Never paid off my lien and now they won't answer the phone. I have attempted to contact them multiple times and still have no answer. It has been 37 days. Autonation corporate isn't helping, had to ge phone. I have attempted to contact them multiple times and still have no answer. It has been 37 days. Autonation corporate isn't helping, had to get the state and BBB involved. Hopefully that does the trick. More