AutoNation Honda Lewisville

Long wait When I made my appointment I was very specific in asking about how long the oil change would take. Oil change is certainly not a detailed process so When I made my appointment I was very specific in asking about how long the oil change would take. Oil change is certainly not a detailed process so I was quoted an hour maximum. This place does NOT offer a loaner vehicle while you wait they make you "rent a car" from them if you want one. I was on time for my appointment but after one hour there seemed to be no effort to contact me as to the status of my car so I went to ask. I was told it was taking a little longer. asked why as it was just an oil change. No real answer given. 15 minutes later I asked again. He said , "what do you want me to do"... I said" get me my car please". I had another engagement I had bought tickets for to attend with my daughter who was home from college and did not want to be late. 15 minutes later again I frantically asked him to just get me my car. He said ok it is in the garage ready BUT he still did not have my paperwork ready for me to pay/check out.... He hen had to see his service manager because I had a coupon and the manager needed to approve it. Ughh, that seriously took another 7 minutes to get done before I could finally pay for and leave with my vehicle. I was very later for the event I had tickets for to attend with my daughter. Honda Nation could have cared less. More

Bait and Switch I was quoted via email an OTD price on a 2017 Honda they had in stock. I called TWICE to confirm that the car was in stock and the quoted out the door I was quoted via email an OTD price on a 2017 Honda they had in stock. I called TWICE to confirm that the car was in stock and the quoted out the door price. After driving a long distance to purchase the car the sales manager refused to honor that price. I had called to confirm the price just before I drove to the dealer. And don't suggest I call the general manager, I already did and he did not return my call. This would have been this fourth new Honda I've purchased. More

They took my crv rear two tires I bought crv brand new car just two months ago from autonation honda,when they conduct oil change they took rear two tires and replaced with the bad t I bought crv brand new car just two months ago from autonation honda,when they conduct oil change they took rear two tires and replaced with the bad tires ,now my car was so noisy when I drive on highway because they put a bad tires,beware they can change anything to your car,dont trust them . More

Old fashioned bait and switch Be wary of going here. I emailed the salesman (who was very polite in every interaction via phone and email) asking for a specific OTD price for a Be wary of going here. I emailed the salesman (who was very polite in every interaction via phone and email) asking for a specific OTD price for a new car. He called me and booked an appointment in the evening to come purchase it. Even the sales manager emailed me with subject "THE SHORTEST EMAIL YOU'VE EVER READ!" and the body of the email had just one sentence "Let's do business." The upper case in the subject is the manager's, not mine :) Our family eagerly drove over to the dealer after work. Everything seemed fine at first. We were greeted warmly, shown the car, features were explained, and off went the salesman to get the pricing ready. Guess how much the OTD price was on the pricing sheet - $1000 more than what I thought we went to purchase the car for. I called the BS and got up to walk out. The salesman went to talk to the bosses and came back with a meaningless apology. The sales manager didn't have the courtesy to show his face even once during the hour we wasted at the place. More

Can't trust management! I have been waiting for my plates for four months since the vehicle was purchased and the manager (William) promised me two weeks ago I would have t I have been waiting for my plates for four months since the vehicle was purchased and the manager (William) promised me two weeks ago I would have them by now. Still no plates! More

No one will take your call or call you back Found a car online that I wanted to purchase. I emailed them and no one emailed me back. So I tried the chat feature and they didn't know anything a Found a car online that I wanted to purchase. I emailed them and no one emailed me back. So I tried the chat feature and they didn't know anything about the car, must be a 3rd party service. Called in and no salesman available so I asked for the used car manager, who refused to take my call and refereed me back to the receptionist. At this point I figured, if anyone wants to sell car the General Manager would, so I asked for him and left a message. NOTHING! Called back the next day and left him a second message. NOTHING! Then, on the 3rd day he had someone else call me back. I've been looking at cars for 2 weeks now, and have other dealers calling and emailing me non stop trying to earn my business and these guys wont even pick up the phone. TERRIBLE!!! More

Best place to buy a car I had went 2 other Honda dealerships I knew what I want an what I was looking for the other dealer's matched my price but customer service was bad . s I had went 2 other Honda dealerships I knew what I want an what I was looking for the other dealer's matched my price but customer service was bad . so we went to autonation Honda where me meet a young lady an she took her time with us she couldn't match the price but I told my husband I really like the dealership Manager's came out an talked with us .. More

Cars are not inspected!! Very disappointed in this place, just purchased today12/12/2015 a 2011 Chevy Cruze, they had on sell, test drove it, seemed to run ok, and was treated Very disappointed in this place, just purchased today12/12/2015 a 2011 Chevy Cruze, they had on sell, test drove it, seemed to run ok, and was treated very well by the sales person, Raghu and finance Manager Johnny Marquez they did an awesome job! however the vehicle did not turn out as i would have liked, got home on a short drive to Little Elm, ENGINE LIGHT goes on, I call Raghu and he says to check the gas cap, since he filled it up it might be loose, and it was already late, so I told him if that did not work I would see him on Monday since they close on Sunday. Since the check engine light was on, I decided to take it to O'Reilly auto parts to run a free diagnostic, the tech there gets 2 hits and he says, you have several misfires on the engine, and the Turbo on the car is not working properly, so that being said, this tells me that this dealership does not run the whatever point inspection they say they do, or this would have been caught, took the O'Reilly Autoparts guy 2 minutes to figure this out (2 MINUTES!) This car is going back on Monday 12/14/2015!! Can not trust the people in-charge of making sure the inspections are done on their vehicles. I would be weary of their repair people as well. I hope Management reads this. This will be posted on several Social Media sites as well. I am also upset I was at this location for about 3 hours for all paperwork to be done Buyer beware! More

Terrible Service - Stay Away from this Dealer! Recently purchased a 2009 Honda Civic from them. Car drove fine and the salespeople were friendly, but the customer service after the sale was HORREN Recently purchased a 2009 Honda Civic from them. Car drove fine and the salespeople were friendly, but the customer service after the sale was HORRENDOUS! After driving the car for a few days, we noticed a couple of issues. The gas cap was missing, an interior light was not working, and the battery cables were corroded. On top of that, we were not given the registration paperwork. Then, the starter died! It was obvious that the car had not been put through their "inspection process", so I took (towed) the car back to AutoNation Honda Lewisville under the "3 day car return guarantee" program. At first they tried to tell me that the 3 days had expired, when in fact, it had not. I purchased the car on Friday, December 27th, and returned it on Monday, December 30th. My sales person and his manager promised me that they would fix the starter, replace the gas cap, fix the interior lights, and run the car through the "inspection process" again to give me peace of mind. Instead of just returning the car like I should have, I took their word that these issues would be resolved and kept the car. What a mistake on my part. We picked up the car this morning and the starter was fixed (at least the car started up - they could not provide documentation that the starter was actually fixed). Also, no documentation was provided that another inspection was done. No one could find the registration! While driving back from the dealership. the check engine light came on. Guess what, the gas cap is still missing! The interior light is still not working, so they obviously DID NOT run it through the inspection process like they promised. Stay away from AutoNation Honda in Lewisville. More

They don't honor their quote! If you're looking for a new vehicle I would suggest you never go to this place! Their sales managers are very dishonest about everything. The way they If you're looking for a new vehicle I would suggest you never go to this place! Their sales managers are very dishonest about everything. The way they handle business is very unethical. They gave me a quote of a 2015 CRV AWD with a stock number attached and told me the car was in stock. I drove 26 miles from my home to the dealership, then they told me that quote was not valid, it was for a FWD. They asked for $3,000 more for that car! This dealer is big scam! Stay away! More