AutoNation Honda Lewisville

SHADY unprofessional Dealership. DO NOT give business. I began searching for my dream car the Honda Civic Type R, contacting dealerships through USAA. The salesman from Autonation Honda Lewisville Taylor I began searching for my dream car the Honda Civic Type R, contacting dealerships through USAA. The salesman from Autonation Honda Lewisville Taylor was kind and invited me in to talk about the vehicle. I arrived to Autonation Honda Lewisville for preliminary talks. Negotiations started off fine. The facility itself was decently taken care of other than the bathroom having urine all over the floor. We got a decent deal on the car then we began filling out credit apps and having our credits pulled. My wife, also my anonymous would be co-signer and myself all applied because they needed all of us to see which one would get approved. We found this odd. Following I put a security deposit on the car after we got approved. Afterwards we waited for the vehicle to arrive as a brand new Sonic gray pearl Type R was in transit, the exact color I wanted. In the meantime they asked for a few things and I provided. Where things turned is when my would be co signer and wife got their credit pulled three separate times by Autonation Honda. My wife didn’t even sign on the car, yet they pulled her credit multiple times. We were outraged but we had already pulled the trigger on the deal. They stated that different lenders need to pull it, however my would be co-signer has purchased a lot of cars and this has never happened to him. Also the name on the lender who pulled his credit was Honda financing .Ultimately my anonymous co signer and I signed for the car. When the car arrived we sat down to sign papers, my family sat down with the finance guy Dan. Dan was fine at the beginning however then when speaking about the warranties he started making unprofessional remarks whilst my wife and I were discussing which warranties to add. Dan made remarks about how my wife and I were “a young family and just moved to texas.” His opinion was uncalled for, my family thought these remarks were very unprofessional, rude and no way to speak to your customers. In continuation, in regards to the warranties, he states if i were to place an aftermarket turbo for example into my car and something went wrong he would fix the things around it with one of the several warranties I added to my purchase. Dan also told me that I was the primary owner on the car but had me put my signature under the co-owner and the loan was therefore not in my name. Dan was very shady and my family question his credibility. fterwards when picking up the car, I was absolutely enraged seeing that this dealership drilled the two holes for the front license plate into the front bumper of my 40,000+ car. I spoke to the Sales Manager Austin a few days later as I was trying to get over it however, he states that this is the law and that Honda requires this. Austin states that the car cannot leave the lot without it. I asserted to Austin , they should’ve relayed to me they were going to drill holes prior to buying the car as I am new to a state that requires front plates. Austin then states they wouldn’t have thought of doing that. The dealership doesn’t understand that there are other ways to mount a front plate than drilling holes into someone’s vehicle. Let alone their most expensive vehicle. Once again I question the credibility of this shady dealership. The whole purchase was a nightmare and I am scared to return to the dealership period let alone to have my vehicle serviced in the future. I DO NOT recommend ANYONE to buy a car from this dealership. Very shady and unprofessional. More

2013 Honda Fit EX-L Foreword to the novel: The L in EX-L stands for “leather.” The wife and I saw a very reasonably priced Honda Fit for sale and decided that we would Foreword to the novel: The L in EX-L stands for “leather.” The wife and I saw a very reasonably priced Honda Fit for sale and decided that we would drive two hours to see and hopefully buy the car. This vehicle was advertised as EX-L and having leather seats. Since we noticed that there were not any pictures of the back seat, and the pictures availed seemed to show a cloth interior (pictures can be deceiving) we made sure to call ahead and ensure that the seats were leather and we also specifically asked if there were any tears or stains in the back seat, informing them we were driving two hours to view it. They assured us that, being an EX-L, the seats were leather and there were no stains and there was no damage to the car. I can get over the multitude of scratches, paint chips, and the various exterior stains that could be cleaned as these are minor issues. What I could not get over was that there was hail damage to the roof as well as... cloth seats... that featured... a stain in the back seat... that we specifically called ahead and asked about (before driving two hours there and back). The salesman gave a “hmm..” and continued to try to sell us the car as well others, but I saw all of this as a sign not to trust and do business with them. More

Hail Damage Disaster Drove 50 miles one way to take a look at a reasonably priced suv for my daughter. No indication of hail damage listed on the description, nor could it Drove 50 miles one way to take a look at a reasonably priced suv for my daughter. No indication of hail damage listed on the description, nor could it be seen in the photos and no mention from Omar before we made the trip. This wasn’t some slight damage here and there. The car would be a total loss if turned into the insurance company. I’ve seen cars at auctions with less hail damage being sold for pennies on the dollar and this big name dealership is actually trying to see this a clean pre owned vehicle. I was absolutely disgusted and will never do business with any AutoNation ever! More

They harrsesed me for months Even after I said no they continued to email and call me. I blocked phone number so they swiched numbers 5 times. They also switched emails after I bl Even after I said no they continued to email and call me. I blocked phone number so they swiched numbers 5 times. They also switched emails after I blocked emails. One time I just went on the internet site to look around. A few minutes later I received an email letting me know they were tracking my IP address!! More

Simple question Never visit this place. Customer service is way poor. I had simple question about audio code: and I call services and talk to Joe. Joe make me feel li Never visit this place. Customer service is way poor. I had simple question about audio code: and I call services and talk to Joe. Joe make me feel like it's too much for me to ask for help and rude as xxxx. He even made the comment as I answer my own question without let me finished talking. I ask for manager and she is same as joe poor customer service. Instead of listening my question she just ask me what type of car I have.. I guess this is the type of customer service are being trained and accepted only at this location. Very disappointed. Never visit this location again.. More

Deceitful sales reps Went there on a Saturday to look at a car which was on their website while I was there. The rep I met with was Ahmed - be wary of this person, deceitf Went there on a Saturday to look at a car which was on their website while I was there. The rep I met with was Ahmed - be wary of this person, deceitful and cheating. I would have been ok if the deal wouldn't have worked out. What bothered me was having to spend 2 hours and him making all kinds of excuses why he couldn't show me the course, and trying to sell me something I didn't want. More

Bait and Switch They checked my credit and waited over 30 minutes to tell me a price that was more than advertised on the website. And why do they always want to cal They checked my credit and waited over 30 minutes to tell me a price that was more than advertised on the website. And why do they always want to call and talk to me right after I leave? If I was looking for an apartment to rent, would I get my credit history checked first, before given the price? Salesman told me 25K OTD, but it was 27K OTD. Wasted hours. More

Horrible Experience - Bait and Switch I live in NYS and was trying to help my granddaughter who lives in Dallas find a reliable used car. We went thru the listings on the internet, decide I live in NYS and was trying to help my granddaughter who lives in Dallas find a reliable used car. We went thru the listings on the internet, decided on the ones we wanted to test drive and called and set up an appointment. When my granddaughter showed up they had her drive totally different cars. When I called to ask what was going on I was told one of the ones we were interested in had been sold while she was there and the other one wasn’t ready to be test driven. then thy called back and said it was there and again when she went they had her drive a different car. Excuse again was that the car wasn’t ready to be test driven and they also had a different sales person work with her although we had both spoken with the original salesman that day and he was going to show it to her. When I again asked what was going on the salesman emailed us pictures showing extensive body work being done on the car. The Carfax report they provided for this car stated the car had NOT been in any accidents and had no other problems. Hmm! Who’s lying here? I wouldn’t buy a flea from this dealership. Found them very dishonest, annoying and underhanded. Worse customer service I’ve ever had at a car dealership. Save your time and avoid this place. More

new car buying Overall a good experience. Their price is unbeatable. Mary G. (Sales) is great to work with. I would recommend this dealership to my friends and famil Overall a good experience. Their price is unbeatable. Mary G. (Sales) is great to work with. I would recommend this dealership to my friends and family for any new Honda vehicle purchase. More

3 1/2 hours for new tire Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was ma Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was malfunctioning. Called and dealership said they could reset it in 5 minutes. This was during a workday but I had already checked and filled tire pressure for a few days so I wanted to fix this. When I arrived it was pretty empty but no one came to greet me. I had to meander into the service area and grab someone sitting at a computer doing nothing in particular. He came out and inspected the tire and we found a nail that he said needed to be replaced. He quoted the cost and I told him I had a work meeting in 2 hours could it be done. He said yes they weren't busy so I gave the green light. It took over 3 1/2 hours to complete the job. As I complained and said I have to go I kept getting "its in the shop being worked on right now". For hours. I had to cancel my meeting (and the following one) which cost me money as I own my own business. I never got an explanation or reason for the extraordinary wait. I used the website chat the next day to talk to someone to leave a complaint (not looking for anything just wanted to let the owners/management know) and the chat desk representative took down all my information and told me they would reach out which they never did. This is unacceptable customer service all around and I will never have my cars serviced here again. Reading other reviews with similar "it's being worked on" I believe there is a systemic problem with the service department. Avoid it. More