AutoNation Honda Lewisville

This dealership is in desperate need of customer service. Been there several times, never greeted or ask for help. Been there several times, never greeted or ask for help. More

Just needed a simple diagnostic for intermittent engine light (they plug in a device to the vehicle and see what code shows up). Their online scheduling program was down (rep on phone experienced the same light (they plug in a device to the vehicle and see what code shows up). Their online scheduling program was down (rep on phone experienced the same thing when I called - she recommended that I just drive to the dealer), so I drove to the dealership. They told me I needed an appointment to avoid a long wait of 3-4 hours, so I scheduled one the next day at 9AM and drove back home. Got there 10 minutes early the next morning. Still took them 3 hours to get to my car. I finally left over 4 hours after arrival and they said a code had verified the light had come on but could not make a definitive diagnosis. They said I might need to come back for a more "in depth" diagnosis. No thanks, I will never take my Honda to that dealership again. They did apologize for the long time involved, they did not realize I was a "waiter" - someone who was actually at the dealership waiting for the results. More

I have had nothing but trouble getting after-sales support and service for the used 2018 Ford F-150 that I purchased from the AutoNation Lewisville Honda dealership. I have reached out to the service support and service for the used 2018 Ford F-150 that I purchased from the AutoNation Lewisville Honda dealership. I have reached out to the service coordinator Cody and Alex, who I think is his manager, by voice mail and text, but have not heard anything back from them yet. This is still an ongoing issue and I wanted to warn anyone thinking about doing business with this dealership to beware. More

I wish the process was shorter It took longer than I expected. I wish they could offer you something to eat if it takes 5 hrs to buy a car. expected. I wish they could offer you something to eat if it takes 5 hrs to buy a car. More

Fast and efficient oil change on our Honda-CRV. No concerns at all. We come here for all routine maintenance on our vehicle. No concerns at all. We come here for all routine maintenance on our vehicle. More

Service advisor Martin is very good and his response is too quick. He explained very nicely about my vehicle too quick. He explained very nicely about my vehicle More

Very professional, clean waiting area. James was very courteous. Wait was quite long but James told me it would be. James was very courteous. Wait was quite long but James told me it would be. More

Got the new civic I wanted and they did a great job getting everything taken care of. getting everything taken care of. More

Beat dealer in Dallas area for any car purchase. Cool staff, no confusion on the pricing and smooth experience overall. Cool staff, no confusion on the pricing and smooth experience overall. More

I've purchased 6 cars over 20 years and this was the 1st time I ever left a dealership NOT HAPPY or excited to drive my new car home! Talk about a beat down! From costing me points on my credit score by run time I ever left a dealership NOT HAPPY or excited to drive my new car home! Talk about a beat down! From costing me points on my credit score by running my report 2X for no reason, to jacking up the price pf the car by $3k OVER MSRP and then hiding the #, to still waiting on the spoiler that I paid for almost 3 weeks ago when i bought the car, this has been one ridiculous [non-permissible content removed] show after another! Don't make the same mistake I did! More