AutoNation Honda Lewisville

WORST customer service I have ever received. The sales associate Nick Schulz wasted my time on two occasions. The first he refused to take no when I declined financing. Then, when I returne The sales associate Nick Schulz wasted my time on two occasions. The first he refused to take no when I declined financing. Then, when I returned the second day with payment, the vehicle was not ready, none of the paperwork was ready, and I waited for more than 45 minutes before I insisted that someone help me. I will NEVER return to this dealership. DO NOT WASTE YOUR TIME HERE!!! More

Everything was good. She explained the service needs well and responded quickly. I was satisfied. She explained the service needs well and responded quickly. I was satisfied. More

Very friendly, Courteous will treat you with respect and listen to all your concerns, show you the best deals listen to all your concerns, show you the best deals More

Hannah was very helpful and attentive. She kept things straight and helped us find the best car for our family. She kept things straight and helped us find the best car for our family. More

I cannot thank Martin Garcia enough for his generous service. Martin exceptional professionalism and expertise regarding the sale process. Highly recommend him to anyone seeking. Financial assistance wi service. Martin exceptional professionalism and expertise regarding the sale process. Highly recommend him to anyone seeking. Financial assistance with AutoNation Honda. More

Did a great job on work done. I got quite a shock when I asked for a quote to do more work I want done. Quote was for $1400 +. I shopped around and got my first 2 quotes for $35 I got quite a shock when I asked for a quote to do more work I want done. Quote was for $1400 +. I shopped around and got my first 2 quotes for $355 and $375 to do the same job. I must say I feel my dealership has failed to be what I consider fair in their prices! Can’t justify the cost difference and makes me question how much I would have saved if I had taken the time to shop around before? More

Great Service- did just what we asked for and didn't try to upsell. Car wzs ready as promised. to upsell. Car wzs ready as promised. More

I always have a great experience at Honda Lewisville. ... especially because of Mike Malone and his purposeful customer service. I only take my car in for ALL NEEDS and ask for Mike because he makes sure ... especially because of Mike Malone and his purposeful customer service. I only take my car in for ALL NEEDS and ask for Mike because he makes sure I'm taken care of the way Honda wants me to feel. The work is always good and I don't have to have "do-overs". Thank you Honda for MIKE and good service techs., More

This dealership is in desperate need of customer service. Been there several times, never greeted or ask for help. Been there several times, never greeted or ask for help. More

Just needed a simple diagnostic for intermittent engine light (they plug in a device to the vehicle and see what code shows up). Their online scheduling program was down (rep on phone experienced the same light (they plug in a device to the vehicle and see what code shows up). Their online scheduling program was down (rep on phone experienced the same thing when I called - she recommended that I just drive to the dealer), so I drove to the dealership. They told me I needed an appointment to avoid a long wait of 3-4 hours, so I scheduled one the next day at 9AM and drove back home. Got there 10 minutes early the next morning. Still took them 3 hours to get to my car. I finally left over 4 hours after arrival and they said a code had verified the light had come on but could not make a definitive diagnosis. They said I might need to come back for a more "in depth" diagnosis. No thanks, I will never take my Honda to that dealership again. They did apologize for the long time involved, they did not realize I was a "waiter" - someone who was actually at the dealership waiting for the results. More