AutoNation Honda Lewisville

The Service Department was very slow. I arrived for my appointment but nobody helped. This was my first time. I waited and and waited for acknowledgment. Finally, after about 15 minutes, I arrived for my appointment but nobody helped. This was my first time. I waited and and waited for acknowledgment. Finally, after about 15 minutes, I received help with my car. In the future, please acknowledge the customer and let them know that you will get to them as soon as possible. More

Need more service associates and mechanics. had to wait 2 hours for oil change. When calling for appointment had to call parts to get someone in service. You look like you are going out of busin had to wait 2 hours for oil change. When calling for appointment had to call parts to get someone in service. You look like you are going out of business. My service man, Mike was terrific...not his fault. Been customer for long time...now If service poor can I trust that work was done properly??????? More

Easy to make appointment. They quickly took my car in to service, kept me updated on progress and even applied s coupon to the total bill and never once pressured me to add ex They quickly took my car in to service, kept me updated on progress and even applied s coupon to the total bill and never once pressured me to add extra services. Very polite, friendly and efficient! More

This dealership made the buying process easy and were very helpful. They worked with me and we got a deal done. very helpful. They worked with me and we got a deal done. More

Very pleasant experience from salesman to finance. Dion was very knowledgeable and helpful. He went above and beyond! Dion was very knowledgeable and helpful. He went above and beyond! More

I previously gave y'all a 5 star review because Cynthia was so wonderful - until she wasn't. She never returned my calls or texts. I ended up calling the parts department myself (Christian was super help was so wonderful - until she wasn't. She never returned my calls or texts. I ended up calling the parts department myself (Christian was super helpful). The technician worked quickly to complete my car the 2nd time I came in. Overall, it took me all week to resolve due to Cynthia's lack of attention to her calls and texts. More

Service is reliable and Cynthia was so helpful. She made sure my questions were answered. I liked getting a video recap. You can't deny needing a new filter when the old one is full of Texas dust! She made sure my questions were answered. I liked getting a video recap. You can't deny needing a new filter when the old one is full of Texas dust! More

I took my van for oil change because I get emails/texts with coupons, they told me that oil change was excluded on that offer. I asked them to show me where it says that oil change was excluded and they co with coupons, they told me that oil change was excluded on that offer. I asked them to show me where it says that oil change was excluded and they couldn't show it to me. The clerk had an attitude with me all the time like if I was asking for free service. I understand that they are busy and do not have enough help but is not the way to treat customers. We were thinking in trade in our van there but definitely will go to another Honda dealer. More

We had a long wait. But the work on the tires seemed to have done the trick! But the work on the tires seemed to have done the trick! More

The dealership is very clean and everybody that I interacted with was extremely friendly and helpful. interacted with was extremely friendly and helpful. More