AutoNation Honda Lewisville

The dealership is very clean and everybody that I interacted with was extremely friendly and helpful. interacted with was extremely friendly and helpful. More

Salesperson Doug was thorough, friendly, and helpful. We appreciated the time he spent with us, and all he did to clarify issues we encountered with confusion concerning extra cost maintenance packages We appreciated the time he spent with us, and all he did to clarify issues we encountered with confusion concerning extra cost maintenance packages that overlapped Honda's new complementary two years of maintenance. Our only complaint about the dealership as a whole was that none of the employees we dealt with told us about the Honda-offered 2 year free maintenance on new 2023 vehicles. ,We saw it mentioned on the Honda website, and also a factory placed card in the new vehicle. It wasn't until we asked about the free maintenance that it was acknowledged that the costly dealership maintenance package overlapped. The finance department that sells the extra-cost maintenance packages needs to tell new car customers about the free Honda plan before offering their own extra cost packages. More

Sales personal excelente, staff manager took care of me , recommend to others !! And come back to purchase another car in the future thanks recommend to others !! And come back to purchase another car in the future thanks More

Service Advisor, James was very kind to me and completed the service for my vehicle at the appointed time. I strongly recommend AutoNation Honda Lewisville. the service for my vehicle at the appointed time. I strongly recommend AutoNation Honda Lewisville. More

Always on time. Always good recommendations to keep my car running well. Always friendly. And they shower down my car afterwards to make it pretty again. Always good recommendations to keep my car running well. Always friendly. And they shower down my car afterwards to make it pretty again. More

Cynthia amazing customer service and very clear with details. I continue to service my Honda at Auto Nation Lewisville because of that reason. Thank you for a great service. details. I continue to service my Honda at Auto Nation Lewisville because of that reason. Thank you for a great service. More

I really appreciated the shuttle service when I went in for the brake repair. They not only kept me updated but Shaela was kind enough to help me with my coupon. I have been a returning customer even thoug for the brake repair. They not only kept me updated but Shaela was kind enough to help me with my coupon. I have been a returning customer even though I haven't bought my car from this dealership. More

My husband and I where satisfied with the excellent customer service, Shaela answers all our questions and offered us the bests option services for our car. Thanks Shaela. customer service, Shaela answers all our questions and offered us the bests option services for our car. Thanks Shaela. More

My experience with Autonation Honda in Lewisville was great, as always. They have been my automobile dealer for the last 3 cars. great, as always. They have been my automobile dealer for the last 3 cars. More

This place is either a rip off or grossly incompetent. I had a rodent damage on my 1 year old Odyssey and their initial estimate for fixing countershaft speed harness was $1757 - $66 for parts and $1691 f I had a rodent damage on my 1 year old Odyssey and their initial estimate for fixing countershaft speed harness was $1757 - $66 for parts and $1691 for labor. I questioned multiple times on why the labor is so high and the response was that this is what their system recommends that this job pays. Instead of getting it repaired elsewhere as it’s a new vehicle, I opted for getting it done at dealership by using insurance. When the insurance adjuster shows up - they give the same estimate but the adjuster pushed back that the labor to replace the part they mentioned is typically $500 and he didn’t approve it. He even called other Honda dealerships in the region and they said the estimate was egregious and didn’t make sense. Adjuster had to go the second time to get the vehicle opened up and asked the technician to explain the work and adjuster pointed another part that was needed as well for the labor they quoted and the estimate went to $2465. Had it not been for the insurance adjuster - this dealership would have charged me a bomb for the labor they didn’t do and would have done subpar work - something that you don’t expect when you get your vehicle serviced from a dealership. Beware of what this dealership and cross verify with other dealerships and elsewhere before going ahead. I have been a 3 year loyal customer with autonation (bought 1 vehicle and did all my services here) and I am not trusting my two Hondas with this dealership ever again! More