AutoNation Honda Lewisville

I went to the dealership to sell my car. I met with Joseph, he took my car to their assessment person. About 15 minutes later, Joseph came back to his office and said they were offering the I met with Joseph, he took my car to their assessment person. About 15 minutes later, Joseph came back to his office and said they were offering the amount I asked for the car. We shook hands, I told him I would be back with the title and extra key, then left to get those items. Within 10 minutes, I received a phone call from Joseph stating that they were reducing their offer by $1400. I told them no thanks, went to an independent dealer in Carrollton Selective Autoplex) and within less than 15 minutes had an offer and sale in the amount that Auto Nation had originally agreed to. My bad, I should have known better than to waste my time... More

24 hours before I arrived at the dealership I requested that someone email my financial arrangements so I would be prepared. At noon the same day checked and was told that I would receive them shortly. Nev that someone email my financial arrangements so I would be prepared. At noon the same day checked and was told that I would receive them shortly. Never heard back so the morning of my appointment, I spent 1 hour ironing that out. At the end it took one hour to inspect the car and put on the temp tag. Why couldn’t this have been done during the initial 2 hours, I don’t know. I ended spending 3 hours there for what should have taken one. My sales person was very nice as well as everyone else. My round trip to the dealership was 6 hours, so in total 9 hours. I communicated that I didn’t want to waste time at least 24 hours before my appointment and offered to provide any info that would expedite my visit. That certainly didn’t happen. More

Micheal really helped me out! I recently moved to the Dallas area and hadn’t had my car serviced. I’m so glad I came here. I recently moved to the Dallas area and hadn’t had my car serviced. I’m so glad I came here. More

I purchased a car last week and it was by far the most pleasant stress free experience car buying experience I've had in my 50+ years. Wolf was great in presenting the facts and sharing the cars features pleasant stress free experience car buying experience I've had in my 50+ years. Wolf was great in presenting the facts and sharing the cars features without all of the mafia like over selling you get so many places. Still checking in with me and working to get us a second key that was missing at purchase. Bobby in finance was also amazing. Just presented options, gave us lots of information, and then allowed us time to make our decisions, again without the massive sales pressure. I felt like everything I decision was informed but not forced. I will continue to use Autonation Honda in the future. More

Service Advisor Shaela was great to work with. Would communicate right away with any problem. Would communicate right away with any problem. More

Things have gone to xxxx in a hand basket. Phones not answered. I was told you had part which should have taken only minutes to install. Waited 3 1/2 hours with appointment and no part. Was as Phones not answered. I was told you had part which should have taken only minutes to install. Waited 3 1/2 hours with appointment and no part. Was asked to pay in advance for part which I did. Still nothing. I am up to $114 still no part and I’m told I will be charged labor in addition. More

My service advisor was "James Norris", who took care of exact needs for my second service. Over-all i had a good experience. exact needs for my second service. Over-all i had a good experience. More

Years experience, several Honda Accords purchased over they ears. Service over the years has been excellent. Highly recommended! they ears. Service over the years has been excellent. Highly recommended! More

The “service advisors” are terrible at returning calls to give update on cost of recommended service. I’ve used the Lewisville Honda for several years & nothing has changed with regard to the communication give update on cost of recommended service. I’ve used the Lewisville Honda for several years & nothing has changed with regard to the communication from the service advisors. More