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AutoNation Honda Lewisville
Lewisville, TX
1,352 Reviews
As one of the largest Honda dealerships in the North Dallas area, AutoNation Honda Lewisville is your local destination for all new and used Honda cars, trucks, and SUVs. Located in Lewisville, our showroom is just across from the Lakepointe Towne Crossing. With an expansive inventory of both new and used Honda vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect vehicle for you! Check out our website today, or visit our showroom in Lewisville to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,352 reviews
January 31, 2022
I want to start this review by stating that I have given AutoNation Honda Lewisville every opportunity to make the situation right, yet they continue to fail to make the situation right. They will probably AutoNation Honda Lewisville every opportunity to make the situation right, yet they continue to fail to make the situation right. They will probably respond to this review as they have all the other 1 Star reviews before it saying they want me to call the General Manager (Who doesn't answer when you call or call you back when you leave a message). My wife and I purchased a vehicle from Autonation Honda Lewisville here in Texas a year ago. The car was a used Mazda CX-5 and it had a crack across the windshield from the left side to the right side of the car. The salesperson and the manager at the time agreed to have it replaced as part of the sale and scheduled it to be fixed at Safelite. I have text messages and the original work order to prove that it was scheduled by the salesman at Autonation and fixed at his request. Safelite sent the bill and Autonation refused to pay. Safelite sent me to collections since I am the registered owner of the vehicle now and I have tried to work with multiple managers at Autonation who say they will fix the issue but never do anything about it. I have emailed, called, and left messages with the salesperson (Jeremy Pullum) who does not respond and rarely answers the phone. I have elevated the issue to a sales manager (Taylor Douglas) who was supposed to resolve the issue in September of 2021, but never resolved it. I then elevated to the General Manager (Ali Thanawala) who has said they are taking care of it the few times I can actually get him on the phone, but he won't send confirmation nor will he return phone calls or emails. I wanted to give this place the benefit of the doubt and I definitely gave them the opportunity to fix the issue before resulting to leaving a bad review and reporting to the BBB but no one was willing to help. Run far away from this place. More
by championchris3
Employees Worked With
Jeremy Pullum, Taylor Douglas, Ali Thanawala
January 31, 2022
My service person Mike Malone is the best. My 2007 element is treated like a new car. I cannot afford a new car, so keeping it running is very important to me. The only complaint I have is your automa element is treated like a new car. I cannot afford a new car, so keeping it running is very important to me. The only complaint I have is your automated phone system. When you press “0” you should be able to get a real person instead of going back to the main menu More
by myseago
Employees Worked With
Mike Malone
January 30, 2022
Not happy with a complete empty gas tank when I was told it would have some put in. Also first car I ever bought and that is a bunch that was so dirty it was not even detailed. Eric tha salesman I had no pr it would have some put in. Also first car I ever bought and that is a bunch that was so dirty it was not even detailed. Eric tha salesman I had no problems with. More
by Big tx
Employees Worked With
Eric
January 28, 2022
I have bought two new cars from this dealership. Today, for the second time, I was charged $25.00 for a tire rotation they did not do. Since they did it the last time, this time I marked the front tires wi for the second time, I was charged $25.00 for a tire rotation they did not do. Since they did it the last time, this time I marked the front tires with a sticker. After being charged and still in the service drive, I checked and the tires had not been rotated. Once is a mistake, twice is a pattern. This dealership doesn't seem to understand that it is against the law to charge for service and repair and then not do the work. More
by ccunningham111
Employees Worked With
Isac Garcia, Skye Hempill
January 26, 2022
Autonation Honda of Lewisville has been servicing my cars for the past three years. I have always been treated with respect, kindness, and a high level of professionalism with every staff I’ve encountered. I for the past three years. I have always been treated with respect, kindness, and a high level of professionalism with every staff I’ve encountered. I highly recommend Autonation Honda to service your car needs. ~Crystal P. More
by PARKS.CRYSTAL23
Employees Worked With
Ashlynn and Mike M.
January 24, 2022
I brought my CRV to get diagnosed for rattling noise during starting. Although service tech could not duplicate the symptom, they patiently tested for two days. I may bring back when I come across the during starting. Although service tech could not duplicate the symptom, they patiently tested for two days. I may bring back when I come across the same noise again. The service advisor was professional and very friendly. Communicated with text messages every update. More
by Mr. Han
Employees Worked With
Michael
January 23, 2022
Brought our car into Autonation for regular maintenance. Ryen was professional and explained everything to us. He was friendly and very polite. We would love to have him be our regular service contact. Ryen was professional and explained everything to us. He was friendly and very polite. We would love to have him be our regular service contact. More
by kathygoria
Employees Worked With
Ryen
January 22, 2022
Always a great experience when I take my car into AutoNation Honda Lewisville. Always friendly and takes great care of my car. Thank you for your excellent service! AutoNation Honda Lewisville. Always friendly and takes great care of my car. Thank you for your excellent service! More
by melanie
Employees Worked With
Ashlyn
