AutoNation Honda Lewisville

I bought new Honda Pilot 2022 a few days back. I was tricked and was sold a six-year Honda Care "Sentinal" plan by portraying its bumper-to-bumper warranty and maintenance plan (VSC and Maintenanc I was tricked and was sold a six-year Honda Care "Sentinal" plan by portraying its bumper-to-bumper warranty and maintenance plan (VSC and Maintenance plan together). When I came home I saw its just Sentinal plan, and covers only oil-changes (and a few roadside and concierge services that I don't need). Basically, I didn't want Sentinal plan, and would not buy it for the price that I paid. Manager from finance deceived me with the below lies to trick me into it: 1. I can get a Honda Care plan only at the time of buying the car. 2. It can't be cancelled or refunded once bought. 3. It's a bumper-to-bumber warranty and maintenance plan. I called Honda Care and found out that this is not true. They said they can cancel it and refund me full amount before 60 days, but it's not showing up yet on the system as it's not yet processed from dealer's side. So I should ask dealer to cancel it. But I am trying to reach the dealer's finance department and no luck. I even left a message for finance manager but did not get a response. The sales process was good and smooth, but dealing with finance department has left a bad after-taste and cost me money as well. More

I had an amazing experience buying a new 2022 Honda pilot EXL with a 2018 Honda pilot EXL trade in . I saw the price online with my trade-in. When I got to the dealership, it was exactly how the online price EXL with a 2018 Honda pilot EXL trade in . I saw the price online with my trade-in. When I got to the dealership, it was exactly how the online price was. I got highest trade-in offer. The new Pilot price was exactly the same as everyone else with little add-on costs. I plan to buy future cars from this dealership. More

I was very happy with the customer service that I received from the Honda service center. Employee are very friendly and helpful. received from the Honda service center. Employee are very friendly and helpful. More

Great service. They took care of my Honda Pilot 2019 fast and diligently with no issues and diligently with no issues More

great service by Cynthia thank you very much and of course from the dealer keep it up course from the dealer keep it up More

I have never had a problem with anything that I have had done here. Things are just great at this time. Thank you for your service. Pat Moo4r done here. Things are just great at this time. Thank you for your service. Pat Moo4r More

Appointment went very smoothly. Was able to drop off my car a couple hours early and they contacted me via text as soon as it was done. Picking up/checking out was done in 15 minutes. Great staff! car a couple hours early and they contacted me via text as soon as it was done. Picking up/checking out was done in 15 minutes. Great staff! More

They are always very accommodating, professional, and polite. I was able to get in and out smoothly and appreciated the kindness of my advisor, Cynthia is awesome! Whoever was in charge of the shuttle o polite. I was able to get in and out smoothly and appreciated the kindness of my advisor, Cynthia is awesome! Whoever was in charge of the shuttle on January 15 was super nice also!! More

Everyone was very friendly while at this dealership and I was shown to the lounge with an explanation of where everything was. was shown to the lounge with an explanation of where everything was. More

My car is driving so well now! They fixed all of the problems it had, and Ashlynn was so nice. I will always bring my Odyssey in to get fixed here. Thank you. problems it had, and Ashlynn was so nice. I will always bring my Odyssey in to get fixed here. Thank you. More