AutoNation Honda O’Hare

Evening has been very helpful and nice. The waiting area was clean and well stocked. The waiting area was clean and well stocked. More

Over the years, I've regularly purchased cars online and traveled to get them. Over time, I've had mostly wonderful experiences doing so. However, with AutoNation Honda O'Hare, I've had the opposite. When i traveled to get them. Over time, I've had mostly wonderful experiences doing so. However, with AutoNation Honda O'Hare, I've had the opposite. When initially reviewing the multiple photos of a RAV4 they were selling on Cars.com, it looked like a pretty decent car for the money. After calling to inquire, I agreed to purchase the vehicle and travel to get it. Well AFTER I signed the purchase agreement and purchased a plane ticket...the dealer texted me a picture of the same car with a significant amount of paint missing next to the hood (looked PERFECT in the photos I had seen previously). Even though I signed the purchase agreement based on pictures that clearly showed the same vehicle with NO damage to the paint, they refused to fix the damage or budge on price - NOT A PENNY! So, I got to eat my $400 plane ticket and continue shopping for my college son's car. Please think twice before doing business with this dealer. They clearly do not care about the customer or doing the right thing. Needless to say, I was pretty surprised when this dealership, after completely misleading me into buying a plane ticket, wouldn't even consider a small reduction in price to deal with a car with a known factory defect causing the paint not to stick to the primer. Buy elsewhere. More

Online buyers beware! I actually live far from this dealership but there was an online deal specifically at this location and decided to take the drive to Des Plaines. The I actually live far from this dealership but there was an online deal specifically at this location and decided to take the drive to Des Plaines. The upside of online deals is the "no haggling price". We originally thought we had a great deal , around $2000 off the MSRP. But when we got itemized invoice, the $2000 was deducted from MSRP, but tried to sneak in "Windshield protection" , "Undercoating" , "Paint Protection" for added extra $4000!! When I asked what these add on are, the salesman mentioned that all these protection come from Honda and needed to be added to the price. Which I know is total lie. I would of been better off just getting the MSRP instead of getting the "Internet" prices and these phony mark up. Tactics like this give all car dealers a bad name and needs to stop. So I am just warning ever one. I wish there was a way to attach a photo to these reviews so I can show the ridiculous tactics this dealership is doing. More

What's most important to me is getting a new vehicle, but what truly matters is how we were treated. With the world in such turmoil kind people whom show kindness is so important. So thank you Mary and to th what truly matters is how we were treated. With the world in such turmoil kind people whom show kindness is so important. So thank you Mary and to the sales manager. More

Very approachable,reliable,friendly staff especially Sammy Abrim.Always there to.lend ahand when needed.God bless. Sammy Abrim.Always there to.lend ahand when needed.God bless. More

Very friendly and helpful sales team at this location. They make the process easy and comfortable to find the right car for their customers. They make the process easy and comfortable to find the right car for their customers. More

Josh helped me buy my first car and made the process super smooth and easy super smooth and easy More

Buying a new car is a high stressing process. You do your research looking at what you want and where you can find it. AutoNation had what I wanted and 3 hrs later of negotiations I drove it away You do your research looking at what you want and where you can find it. AutoNation had what I wanted and 3 hrs later of negotiations I drove it away. More

I came in last minute. And she was so nice and helpful. I would recommend her !!! And she was so nice and helpful. I would recommend her !!! More

My brother and I waited quite awhile for serves. I understand it was a Saturday and the dealership had many customers waiting. Marus Link was pleasant and professional although he was quite busy, te I understand it was a Saturday and the dealership had many customers waiting. Marus Link was pleasant and professional although he was quite busy, tending to another customer as well as me. It was a disappointment that I didn't receive a tour of my new car. I was not given a tour on how to pair my smartphone via Bluetooth or demonstration on other important features and safety devices. With the amount of technology that comes in most new cars, that walk-through is important and very useful. But overall, it was a good experience. More