AutoNation Honda O’Hare

Usually good service. Hard to speak to a service advisor by phone. Usually repairs are done when promissed by phone. Usually repairs are done when promissed More

Demarco was very helpful and I appreciate that he came in on Friday on his day off to help service my car. I'm so grateful he was willing to change his schedule so I can come back to have my tires changed o on Friday on his day off to help service my car. I'm so grateful he was willing to change his schedule so I can come back to have my tires changed out. That shows his professionalism as well as his commitment to customer service. More

Very accommodating and did a good job on my vehicle. I have been going to this dealer for a long time and I'm sticking with them. have been going to this dealer for a long time and I'm sticking with them. More

Antonio worked hard to get the vehicle and price that I was looking for in a Honda Passport. was looking for in a Honda Passport. More

The service is always good and they are friendly and we are very satisfied with their job. Job well done. Thank you so much kimberly👏👏👏👏👏👍👍👍👍👍 are very satisfied with their job. Job well done. Thank you so much kimberly👏👏👏👏👏👍👍👍👍👍 More

I've gotten over 10 emails from this dealership requesting my feedback. I was waiting for them to make things right, but as they don't appear interested in doing that, here's the honest review. requesting my feedback. I was waiting for them to make things right, but as they don't appear interested in doing that, here's the honest review. Run away from AutoNation Honda O'Hare. Run far, far away and don't look back. I purchased a used car on July 9, and have driven it less than 100 miles because of all the issues and problems I've had. The day I bought it, I arrived home and attempted to parallel park in front of my condo. As I was backing up, the car started shuddering like it wasn't getting gas or power. Surprised, I drove it around the block and the same thing started happening every time I turned. This didn't happen on the test drive, so what the heck was going on? Is it power steering issues? Transmission? Who knows. I called the dealership and was transferred [and disconnected] multiple times; 'that's a problem for sales' 'that's for finance' - no one wanted to help. Finally, I was sent to Char, who is amazing. I explained the issue and said I didn't feel safe driving the car. She said she'd arrange for a tow back to the dealership [it's near ORD and I live downtown, so it's not close]. A few days later, the car was towed. They said that it was bent tire rods, which were replaced under the 3-month, 4,000 mile warranty the car came with. However, when I picked up the car, the issue was still there. Back it went to the service department. Someone looked at it, and this time they said I needed new axels, new wheel bearings, and a new AC fan and door lock actuator [noticed that the passenger side front door did not lock]. They worked with the warranty company and ended up repairing all of these things. Frank was great at keeping me updated throughout the process - he's the only one that seems to give a xxxx. I picked up the car again and test drove it around their rear parking lot. THE ISSUE WAS STILL THERE. I walked back in and told the service person that it's still not fixed; the mechanic who worked on my car this last round went on a test drive with me and immediately said oh, yeah, I definitely feel that, that's not good at all...I think it's either the transfer case or the differential. So I leave my car AGAIN [and pay for a $50 Lyft for the 6th time]. I get a call 2 days later, and they said the head mechanic checked it and said nothing is wrong, and if I think there's still a problem, I should take it to Cadillac. Um, what? The other mechanic said clearly there's an issue and now magically the car is completely fine? Magically, I think, because both of those issues are super expensive to fix, and I think they didn't want to deal with it. So I took the car home. I test drove a few other cars today because I'm sick of this hassle, and they checked out my car to value its trade in. The guy came up to me and said this car is 'wobbly', it's super dangerous to drive...I'll get you a Lyft home, that's how much I don't want you to drive it anywhere. Well, that's great. What do I do now? I have multiple unreturned calls to the Manager and Sales - shocker, once they have your money, they don't care about you any more. I have half a mind to start the chargeback process with my bank [paid with cash/debit card] because this is insanity. So, if you want a dealership that cares and will get back to you and try to help you after selling you a dangerous car, avoid ANHO. More

Had a very good service associate, young lady but was trying very hard to please with good attitude and helpful, all went well....thank you trying very hard to please with good attitude and helpful, all went well....thank you More

I regret doing business with this dealership, I got ripped off $3000 . I went there nobody took care of me I have called several times still no call back. ripped off $3000 . I went there nobody took care of me I have called several times still no call back. More

Very good and very professional advisor (Char Gauer).She listen to what ever issue you have with your car and try to solve it right away. listen to what ever issue you have with your car and try to solve it right away. More

I was helped right away, Nick the financial officer is very bubbly and easy to talk to.Josh the manager of parts attended to our needs and up to now is in contact with us in purchasing added things like m very bubbly and easy to talk to.Josh the manager of parts attended to our needs and up to now is in contact with us in purchasing added things like mudguards, etc. The salesman I forgot his name showed to us how to use the new car. And lastly they contribute to breast cancer awareness.AutoNation Honda O ‘Hare contribute by driving pink and appeals to women of different ethnicity. Let us patronize AutoNation Honda so that someday Everyone will be driving pink from coast to coast. This is my first time that a car dealership is involve in spreading national awareness. You trully has a mission and I hope you can continue with your advocacy! More