AutoNation Honda O’Hare

The reviews were right...its bad. I came in to drive a used Accord with a great price and I was surprised how little welcome I got when I came in. But I had an appointment and eventual I came in to drive a used Accord with a great price and I was surprised how little welcome I got when I came in. But I had an appointment and eventually someone approached me after a few minutes and we drove the car. The "no haggle" dealer was immediately pushing me on what I wanted for my trade so they could make the deal today. "What number would make you leave with the car today?" Classic. I said I wanted to drive other cars before making a decision since this was my first car I drove, so I gave a ridiculous number. They came up on my trade significantly from the initial offer, but I wasn't ready to pull the trigger. I returned the next day, basically sold on the car but wanting to drive it again and feel good about the total net after trade. I probably would have bought it, but they wouldn't offer the net price they offered the day before! When I asked why, it was "today is a new day and my manager says that's not the price we can offer today. Unbelievable. I walked out. I have dealt with good friendly car dealers who care about their customers, this is definitely not one of them. More

Customer Service is their lowest priority. The employees working within their customer service department have no regard to treating their customers with any type of service that would be consi The employees working within their customer service department have no regard to treating their customers with any type of service that would be considered "customer friendly" by any stretch of your imagination. They are more concerned with trying to sell you services that are unnecessary to ratch up your service bill. God forbid you ask them a question they act like they are doing you a favor. There are so many other options to get your car worked upon that going to AutoNation Honda O'Hare should be your last resort. More

Very rude General Manager Sales person, Jennifer, agreed to match the offer I have in had from another dealer. She was very polite, respectful, and courteous. With that promise Sales person, Jennifer, agreed to match the offer I have in had from another dealer. She was very polite, respectful, and courteous. With that promise walked in to the showroom and just like any other dealer, they started to haggle to increase the price, sell unnecessary packages, etc. I stood my ground. Sales manager was called. Same thing repeated. General Manager (gm) was called. Same thing repeated. But gm was very rude, insulting, raising the voice, but I stood my ground. At one point, it was too much, I said I'm leaving. He shook the hand and I left without turning my face back. If you can't match, say you can't match. End of discussion, but being rude, manipulative, insulting, raising the voice at a customer ???? More

Stay away! Worst place for customer service. Found the car on car gurus. The poor customer service was definitely not worth saving a small amount of money. Fi Worst place for customer service. Found the car on car gurus. The poor customer service was definitely not worth saving a small amount of money. Finance person was rude. Sales person was nice but clueless. Other employees treated her with disrespect. The wait was ridiculous once we agreed on price. I bought the car in July. Paid cash. It is November. Because of a mistake in finance I still have not received the title! And I can't get anyone to even call me back. Emailed and called many times without any luck. If you do talk to someone they will just say someone will call you back. It never happens. Stay away! Headaches are not worth any money you might save. More

Not applicable Not much to say about the company overall. The was with issuer with sales but the manger tried his best to fix the issues I had. Not much to say about the company overall. The was with issuer with sales but the manger tried his best to fix the issues I had. More

Not honering factory warranty by making none sense reason. Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened beca Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened because trunk has been closed hard and bracket fell off! I told them that truck lid suppose to be made song enough even if closed hard that I never did, must servive this small issue. they gave me the Honda Claim number and almost few days after he had nothing new to say and offered me getting second opinion from other dealership! Strange that all of them are connected and they think I am stupid to not understand that I will get the same answer as they will back up eachother. I never had Japoniese car and it may be a good car but if their customer service dosent back up their product not worth to by that here. Will go back to American. More

Great Experience!!! My Dealer of Choice!! I purchased a car here a few weeks ago and it was such a great experience! My sales person Michael Lawrence was so amazing! Very knowledgeable, very I purchased a car here a few weeks ago and it was such a great experience! My sales person Michael Lawrence was so amazing! Very knowledgeable, very patient, didn't push on the price of the car to me, so kind, just absolutely amazing to work with! The Sales Dept were honest and competitive with their pricing and offered me the best pricing on the car compared to all the other dealerships I went to! I appreciated their honesty and their approach. My financing was smooth and quick and I had no issues with any the paperwork. It was a very pleasant experience! I went to the Service drive and they were all very pleasant too! Said hi and made sure that I was being helped. The entire dealership is amazing with amazing people there! I'd highly recommend anyone to go there for sales and service! More

Titleless Tucson Bought a used 2011 Hyundai Tucson from Autonation Honda O'Hare (AHO) on 3/6/2018. On 4/12/2018 I called the Illinois DMV to see when my title was. T Bought a used 2011 Hyundai Tucson from Autonation Honda O'Hare (AHO) on 3/6/2018. On 4/12/2018 I called the Illinois DMV to see when my title was. Turns out it was still sitting at the dealership, hadn't been sent to the DMV 5 weeks after I bought the car. Made several calls to AHO and left messages for Dana Armitage and Shahbaz Sheikh. Even opened a chat session with staff at Autonation Headquarters before the general sales manager, David Saloman, called me back. Turns out the original title was issued by Florida, and AHO hadn't sent it to Florida to get it properly transferred. David assured me he would expedite the matter and promised me via email on 4/16/2018 "I will stay on top of this as I said until we are at the finish line," Turns out he didn't. On 5/1/2018, I checked with the Illinois DMV again, and no title had been received. Checked in with David to find out what was going on and was told the title had been FedExed to the Illinois DMV, and he would call me back with the tracking number. An hour and a half later, David told me AHO got the title on 4/27/2018, but now "the natural disaster form was filled out incorrectly". This form certifies the car was not damaged in a hurricane. David vowed to send a representative from the Florida Autonation dealership near the owner (5 miles away) to get a new form filled out. Turns out they just FedExed the form and then waited for over a week for it get back. Fortunately for me, one of the kind people at the DMV (yes, there are many of them there) gave me a number to another DMV staffer whose job is to keep and eye on dealerships. Pete made several calls on my behalf, and told me AHO was being fined. Finally, on 5/9/2018, Pete told me the title had just been received at the Illinois DMV. A mere 2 months after I bought the car and 3 months after AHO got the car from the original owner. Don't trust this dealership to do anything they say. And good luck on ever getting them to return a call or give you a straight answer. More

AutoNation - my Dealership of choice! Highly Recommend! What an incredible experience!! I have been to many car Dealerships throughout my life. I have always come away with a bad experience and feeling ups What an incredible experience!! I have been to many car Dealerships throughout my life. I have always come away with a bad experience and feeling upset. I dreaded going to car dealerships. AutoNation changed that! I have had only great interactions and feel welcome whenever I am there. The people are the nicest people to work with; everyone I encounter is super friendly - GENUINE!!! I was taking my 2015 Honda CRV there to be serviced, and recently ended buying a 2018 Honda CRV. The whole experience was pleasant. I am happy to call AutoNation my dealership of CHOICE! They are heads above the rest! Their company leadership is doing something right!!! Keep it up, AutoNation!!! More

Rude People Worst dealership ever!!! They say they match the price with other competitors and make you go to the dealership. Once you get there they say it’s not Worst dealership ever!!! They say they match the price with other competitors and make you go to the dealership. Once you get there they say it’s not happening, We can’t match the price!!! When you ask, why was I told you guys will match the price? And their reply was “our General Manager want people to come in but not match the price.” When we tried talking to the GM who’s name is Dena, he said “it’s very rude to ask us to lower the offer than what we offer” and when I asked him what is so rude in negotiating a price he said don’t waste our time and get out of “MY DEALERSHIP.”So, basically you just go there waste your time and if they get lucky they con you. Avoid this dealer if you want the best deal. Rude General Manager (Den/Dena) who doesn’t know how to treat his customers. More