AutoNation Honda O’Hare

I asked for an out-the-door quote on a purchase and supposedly received one from sales rep Burim Elezi, who treated us well throughout. When we came to finalize the deal, the sales manager tried to tac supposedly received one from sales rep Burim Elezi, who treated us well throughout. When we came to finalize the deal, the sales manager tried to tack on a couple of thousand dollars more. When we threatened to leave, he relented and went back to the original quote. Nonetheless, his sleazy sales tactic soured me on this dealership and I intend to tell everyone I know about it. More

All good. Luis was very nice, personable, easy to work with. Responded to every question quickly. Luis was very nice, personable, easy to work with. Responded to every question quickly. More

Do not trust the price they quote you. After several rounds of back-and-forth, I received an emailed offer from Yucel that was genuinely competitive — the best price I'd negotiated anyw After several rounds of back-and-forth, I received an emailed offer from Yucel that was genuinely competitive — the best price I'd negotiated anywhere. Before putting down a deposit, I explicitly confirmed with him that the price included everything. He replied in writing: "Out the door price. Includes everything." Based on that confirmation, I called and put down a $500 deposit to lock in the deal. Two days later, the vehicle arrived on the lot. When I called to confirm, Yucel suddenly asked me to send him the details of the offer he himself had emailed me. He then claimed that price was for the vehicle only — no tax, title, or doc fees included. This directly contradicted what he'd confirmed to me in writing before I paid my deposit. The sales manager, Dillon, then got on the phone. When I asked why they weren't honoring their own quote, he told me I had "misunderstood," and that the price only ever covered the vehicle. When I asked him directly what he thought "out the door, includes everything" was supposed to mean, his response was: "I'll refund your deposit and you can go somewhere else." No attempt to make it right. No attempt to sell me a car. Just a dismissive brush-off. So I did go somewhere else. I got a better deal — not as good as AutoNation's original (broken) offer, but better than what Yucel and Dillon tried to push on me after reneging. I even sent Yucel a copy of the competing offer, giving them a chance to make it right. His response: "I'm glad I lost your business." No attempt to match the price. No attempt to keep a customer. Just indifference. If a salesperson at this dealership gives you a quote — get it in writing, and don't be surprised if they try to walk it back once you're ready to buy. More

I have used this dealer for 20 years. Their work has been good overall, but lately they have had a problem with communication. Here are some examples. (1.)They give an approximate time wh Their work has been good overall, but lately they have had a problem with communication. Here are some examples. (1.)They give an approximate time when the car will be ready and say they will call you, but they don't call. You reach out to them, and they give you a later time. The later time arrives, they still don't call, you call them, and the service advisor has left for the day. The car isn't finished until the following day, and you still have to call them to find out if it's ready. (2.)A time for completion is given, no call is made at that time, you call back only to find out that the part didn't arrive, that it will come in a week, that you will be called the following week. They don't call. You call them, only to find out that the part won't come for 2 more weeks and that they will call you. Two weeks pass. They don't call. You have to leave a message. Finally, you get a call 2 days later to say that the part has arrived. The car gets fixed. (3.)The dealership places a surcharge on credit card payments. You are not told this ahead of time. I understand that problems arise when it comes to auto repairs. All I am saying is that a simple phone call or text to keep the customer informed would go a long way. These incidents have happened to me in the past year More

Quick easy purchase. Salesman Jose Rios was professional knowledgeable and friendly. Would recommend this dealer Salesman Jose Rios was professional knowledgeable and friendly. Would recommend this dealer More

On Aug. 19, 2026 I called for appointment regarding oil change, I was accommodated right away. The service was excellent! I will recommend this dealer to m 19, 2026 I called for appointment regarding oil change, I was accommodated right away. The service was excellent! I will recommend this dealer to my relatives and friends. Thank you very much for the great service!! More

It wasn't a great experience dealing with a faulty battery on a new car. I was working and got stranded in the city. I had to get the battery charged just to turn the vehicle on and get to the dealers battery on a new car. I was working and got stranded in the city. I had to get the battery charged just to turn the vehicle on and get to the dealership. However, when I arrived David turned what started as a bad day into a pleasant day. I enjoy interacting with David at my service appointments. His willingness to listen and resolve issues sets him apart from all the other service technicians. I see the way he engages with other customers and no other technician compares to him. He's kind, a gentleman and shows respect no matter who he is dealing with. I can always count on him to be transparent and deliver with excellence. I know that anytime I arrive for a service issue, and David is there, I will be taken care of. More

Outstanding service, honest communication, excellent pricing, and a smooth buying experience. Highly recommend this dealership to everyone. pricing, and a smooth buying experience. Highly recommend this dealership to everyone. More

The men at the dealership were very pleasant, They were very helpful with purchasing the new HRV. Helped me get all my items out of the trade in. And were pleasant to work with! very helpful with purchasing the new HRV. Helped me get all my items out of the trade in. And were pleasant to work with! More